ComplaintsforTrue Religion Apparel, Inc.
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
see Attached document
Click here to Get the File - use the Password: 35B35A0C
************************************************************************Business response
06/18/2024
Customer was unable to generate a label because their email wasn't recognized due to being entered incorrectly at check out. A label has now been sent to customer.Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered items from this store and apparently ***** delivered to my location on Friday April 26, 2024. I reached out to them letting them know I did not receive the package and advised me to wait until May 3, 2024. I reached out to them on May 2, 2024 and advised them there was no package. I received an email from them today and stated they will not be able to refund me due to the fact that ***** delivered my package. I did not receive my package ever.Business response
05/17/2024
lost/stolen package refundedInitial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a order online and it never arrived and they were not willing to help me with my order they said to contact my dank for a dispute and I called my bank but they said they dont handle disputes done for missing goods and my bank gave me your website so I can file thisBusiness response
05/17/2024
Lost/stolen package refunded 5/7/24Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a pair of jeans for my daughter. She's petite and they are way too long. I went to ************ for a return. They claimed it had to go back to the company because it was purchased online. I can't call them, and I can't get a resolution for the return.Business response
05/17/2024
return and refund processed 5/17Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have entered the wrong delivery address and without this stupid route protection i cant change the delivery dilivery address to my actually house. This is crazy looking at the amount i paid for my clothes. I shouldnt have to pay more money on top of what i spent on my clothes for me to be able to cancel or change my shippign addressBusiness response
05/17/2024
Wrong address was entered by customer. Courtesy refund issued.Customer response
05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
purchase made 5/7 order# ******** per tracking said purchase was to be delivered today per tracking information no movement has been made since 5/9 have tried numerous times to get in contact with someone from true religion was no successBusiness response
05/16/2024
tracking confirms 5/15 delivery Tracking #: 740632208413Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for overnight shipping for merchandise. Only to be told it doesnt include weekends w fed ex. I was advised i would get my package via standard shipping even though i already paid the extra $40 to have my merch overnighted to me. I said thats fine but can i have a refund for the overnight shipping since it isnt an ************* declined it saying i should have read the print before purchasing overnight.Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello, I ordered two orders at true religion.com on April 11, 2024. I created an account, ordered and paid. My packages were not delivered to me. I have contacted the carrier after I received an email stating my package was delivered. The company first said they may have sent the email prematurely. I waited another day recontacted them. Then they said contact the seller ( true religion), I have called, emailed and texted True Religion to no avail. They keep putting me through to AI. Its annoying and not allowing me to resolve this Matter! I want my money back the full price I paid refund or I want the clothing I paid for. Please assist me in contacting True Religion to be compensated properly, Thank you for your time.Business response
05/10/2024
A full refund for the lost/stolen packages has been processed.Customer response
05/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3/16/24 I purchased clothing for my son online, Order #********, from True Religion and waited for the package to arrive. After waiting for over 2 weeks I decided to track the order and realized it was marked delivered on 3/27/24. However, on that day nor any other day did I receive the order.I attempted to find a number for customer service but only found a number to text and an email address. I sent a text message and waited 2 days but no response so on April 8 I emailed my concerns. On April *********************************************************************************************** so I emailed back asking what info they needed.On April 12 I received an email stating the order was delivered on March 27 and for me to provide my shipping address. That email was followed by another stating the case was closed.I emailed twice since but got no response.I spent a $193.00 and received nothing and there is no way to talk to anyone to rectify the problem.Business response
05/10/2024
A full lost/stolen package refund has been processed.Initial Complaint
04/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is the most horrible experience I have had with an online company, I placed my order through True Religions online website (order number: ********) and my order shows that it was received, but I never signed for anything nor received it. Now True Religion is telling me there is nothing they can do to assist me further with this issue as I'm out nearly $300! I don't recommend anyone to shop with True Religion as they do not take any responsibility for their wrong doings. I refuse to lose out on 300$ for the wrongdoing and irresponsibility of True Religion as this billion dollar corporation does nothing to assist customers who are willing to spend their hard earned dollar, but instead lose out on nearly 300$ attempting to spend with True Religion.Business response
04/22/2024
Lost/stolen package was refunded
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Customer Complaints Summary
145 total complaints in the last 3 years.
53 complaints closed in the last 12 months.