Business ProfileforKinecta Federal Credit Union

I am forced to put one star, I'd gladly put zero stars, but I am not given that option as a choice. I contacted Kinecta almost two weeks ago about a personal loan. No one ever contacted me. I called them after 4-days and I was told the loan was still processing. I called them 7-days after my application was submitted, still processing I was told. Today I called and I was told it says "refer," which is something the representative didn't understand. About 1-2 hours later I was left a message on my phone, "Hi, this is Connecto Federal credit Union calling. Please return our call at your earliest convenience at XXX-854-9846. It's regarding information you were requesting our call back or our member contact center hours are Monday though Friday 5AM to 6PM Pacific standard time Saturday 6AM to 3PM and we're closed on Sunday and any representative *********************************************************************************** the mail with that information. Thanks for choosing connect and have a great day..." I realize I was denied credit, but why would it take longer to tell me "no" than it would be to tell me "yes?" If when I applied they can tell you immediately if you qualify for credit. But, when you are denied it can take 2-weeks. I have had an account with this company for a decade and I will be closing it, because I do not like the smug little message about "...have a great day..." the young kid left on my phone. I guess it was enjoyable to waste my time and then tell me "have a great day." Why waste two weeks of my time? Is the entire company all about wasting the customer's time? Do they feel we have nothing better to do than transact business with these people. Flash! My time is worth just as much as you people at Kinecta. I will be closing my account tomorrow...so have a great day.

Were very sorry to hear that weve disappointed you, **************. Please know that your feedback is very important to us. We aim for a high standard of service and will work diligently to improve any area that isnt excellent. We would like to better understand your situation and see if there is anything we can do to improve it. Would you please send us a private message with your contact information so we can reach out to you? Thank you.