Business ProfileforSkechers U S A, Inc.

I've been buying Skechers for the last couple of years after my fiancee turned me on to them. I have vertigo *** chronic pain in my knee and back. I always bought their slip on, non slip work shoes because my depth perception is affected by my condition. When I went to buy a pair on 6/25/24 no one was around to help me and I can't walk back and forth easily if my vertigo is bad. Looked for my pair and found none which designated wide. Looked at my shoe, just says "13" but not wide. But I remember them having it as wide somewhere. I try the shoes in the store. They seem a little narrower than I remember but I was able to get my foot in so thought they needed a brake. Put them on for work next day. After 2 hours I was on SO MUCH PAIN from the misfit I had to leave work and go home to put my worn put older pair on. I work a lot of hours so didn't get around till today to attempt a return. I explained the situation to the cashier. She said to hold on and that her manager said she CAN help me. Well she comes over and she's yelling at me; YELLING. She shouted they don't take returns for worn shoes, pointed to the sign and just walked off. I've been buying from Skechers for only a couple of years but I was buying 5-8 pairs a year. I feel like after all the money I spent they could spare me on the bean counting and show some pity for a low income but loyal customer. Instead I was treated like absolute garbage. Like "yeah that was yesterday, this is today, now s**** off". I expected some sort of help or appreciation for my business. You have my record probably to see. I have a membership with my email. But I guess customer loyalty means nothing anymore. If I don't get a resolution I'll have to do business with competitors instead like New Balance.