Customer ReviewsforSkechers U S A, Inc.

**** brand does not have same sizing as regular Sketchers. I purchased ************** Cat's Meow. I love the styling and the feel of the shoe. I wear a Sketcher's size 5 and my other Sketcher's fit perfectly. I have several pair of Sketchers; 3 pairs of Go Walk alone. I was so disappointed with the fit of ***** brand. They do not have the same fit. They are wider and and slightly longer. These shoes are fur lined and feel so nice but I have to wear socks while wearing them so they don't rub my foot because the shoe is too roomy. It fits more like a 5 1/2 or 6. I'm also wondering if I was sent a bigger size even though the box says 5. I can't see the size on the shoe itself. Currently I am trying to decide if I should keep them or return them. Normally I would just return them but I like the look and I could just wear socks. If your Sketchers fit you perfectly, I suggest you do not buy *****.

I've been buying Skechers for the last couple of years after my fiancee turned me on to them. I have vertigo *** chronic pain in my knee and back. I always bought their slip on, non slip work shoes because my depth perception is affected by my condition. When I went to buy a pair on 6/25/24 no one was around to help me and I can't walk back and forth easily if my vertigo is bad. Looked for my pair and found none which designated wide. Looked at my shoe, just says "13" but not wide. But I remember them having it as wide somewhere. I try the shoes in the store. They seem a little narrower than I remember but I was able to get my foot in so thought they needed a brake. Put them on for work next day. After 2 hours I was on SO MUCH PAIN from the misfit I had to leave work and go home to put my worn put older pair on. I work a lot of hours so didn't get around till today to attempt a return. I explained the situation to the cashier. She said to hold on and that her manager said she CAN help me. Well she comes over and she's yelling at me; YELLING. She shouted they don't take returns for worn shoes, pointed to the sign and just walked off. I've been buying from Skechers for only a couple of years but I was buying 5-8 pairs a year. I feel like after all the money I spent they could spare me on the bean counting and show some pity for a low income but loyal customer. Instead I was treated like absolute garbage. Like "yeah that was yesterday, this is today, now s**** off". I expected some sort of help or appreciation for my business. You have my record probably to see. I have a membership with my email. But I guess customer loyalty means nothing anymore. If I don't get a resolution I'll have to do business with competitors instead like New Balance.

SKETCHERS IS A JOKE SIMPLY TRYING TO GET A REFUND. SPENT HOURS SPEAKING WITH CUSTOMER SERVICE AND E-MAILS BACK AND FORTH.In the end they essentially STOLE FROM ME $100 I went to business school and i've been 25 yrs in sales. This is EXACTLY WHAT YOU'RE NOT TO DO WITH CUSTOMERS!STAY AWAY!

*************************** **************************************************************************************** APRIL 1, 2024 CEO SKECHERS USA, INC.330 ***************************** ***************, ** ***** ATTENTION: ******************************* UNFORTUNATELY, IM WRITING THIS LETTER TO YOU TO EXPRESS MY COMPLETE DISSATIFACTION WITH MY LAST TWO SKECHER SHOE PURCHASES. THE FIRST PAIR SHOWED SIGNS OF INTERIOR FATIGUE WITHIN THREE WEEKS FROM THE DATE OF PURCHASE. I RETURNED THEM TO AMAZON AND THEY REPLACED THEM WITH THE SAME MODEL. BEFORE I RETURNED THE SHOES I CALLED YOUR OUTLET STORE IN ********, **. AND WAS ADVISED THAT ALTHOUGH RARE IT DOES HAPPEN BUT IN ANYCASE BECAUSE I PURCHASED THEM DIRECTLY THRU AMAZON AND NOT SKECHERS AMAZON IS RESPONSIBLE FOR THE WARRANTY? THE SECOND PAIR DEVELOPED THE SAME ISSUE AT ABOUT FIVE MONTHS AND I CALLED YOUR CUSTOMER SERVICE DEPARTMENT WHO ACKNOWLEDGED MY CONCERN, SENT ME CLAIM INFORMATION WHICH I RETURNED PROMPTLY. THE PICTURES ARE CLEAR THAT THE SAME ISSUE (PREMATURE INTERIOR WEAR) AS MY FIRST PAIR HAS DEVELOPED IN THE SECOND PAIR. IM BEING TOLD TO SEND THEM BACK ON MY DIME AND AT SKECHERS DESCRETION (IF DEEMED DEFECTIVE) I MAY OR MAY NOT HAVE THEM REPAIRED / REPLACED ONCE THEY CLEAR THE INSPECTION? THIS IS TOTAL BS AND YOU KNOW IT. I STILL HAVE A TWENTY-FIVE PLUS YEAR OLD PAIR OF SKECHER SHOES THAT I WOULD CONSIDER IN LIKE NEW CONDITION AND HAVE PURCHASED PLENTY OF SKECHERS SINCE THAT PURCHASE THAT HAVE LASTED 5 PLUS YEARS EACH. IT IS CUSTOMERS LIKE ME THAT HAVE MADE YOUR COMPANY SUCCESSFUL. YOUR CUSTOMER CARE REP ******* SAID SHE WOULD PASS MY FEEDBACK ON TO THE APPROPRIATE DEPARTMENT BUT I FELT THAT YOURE THAT DEPARTMENT PERSON.***************************** SOON TO BE FORMER SKECHERS CUSTOMER...#********* - Sketcher Complaint Letter ******

What happened to the Max ********** line? Every style that's available are "Slip Ins"!! I'm not 80 yrs old, I like to tie my shoes! I want the security of laces and hate the looks of a Slip In shoe! They look like Croc's. Bring back the Max ********** Go Run line with Laces!! I've purchased 5 pairs over the years to use at work, 10 hrs on my feet, but now have no options. Not too happy Sketchers!!

Within the last month I have purchased three pair of shoes from Skechers I have paid for them on line, they excepted my purchase; so far the end of the story I have never received any of the shoes. I want the shoes immediately or my money back.

I made an online purchase for a pair of weather resistant fall/winter boots. When they arrived they were NOT in a "wide" size. I sent them back for a refund. They are refusing to credit my debit card or issuing & mailing a check for the amount of purchase!!!!

Placed order and now I am ghosted. **************** is of zero help. Never received order, never received tracking, never received any emails. Avoid purchasing online at all costs unless you like going thru the hassle of filing a chargeback with your bank.

I've been buying sketchers for years. And it seems in the past couple of years the quality of the shoes has gone down hill.. I purchased a pair of casual shoes and a pair of the new "slip ons" . After 3 months they both pair started coming apart,stitching coming apart on one pair and the slip one souls are coming apart. For what sketchers charges they should last a lot longer. I think I'll try a different brand of shoes