Complaints

This profile includes complaints for 1st Light Energy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1st Light Energy, Inc.

  1869 Moffat Blvd Manteca, CA 95336-8944

• 

  1st Light Energy, Inc.

  1253 New Market Ave Ste F South Plainfield, NJ 07080-2033

• 

  1st Light Energy, Inc.

  1253 New Market Ave Ste F South Plainfield, NJ 07080-2033

• 

  1st Light Energy, Inc.

  1253 New Market Ave Ste F South Plainfield, NJ 07080-2033

• 

  1st Light Energy, Inc.

  11844 Dublin Blvd Ste C Dublin, CA 94568-2800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to receive quarterly SREC check from 1st light. I have not been receiving them The last one I received was in December 2023. I sent an e-mail to ***** *****, the only person from 1st light I had contact information for because calling their main number, you cannot talk to a real person and no one returns your phone calls, on 10/24/24 asking for an update on when the next SREC check would be sent as it was coming up on a year since receiving the last one. ***** did not respond. I sent another e-mail on 10/31/24 following up. I received a response to that e-mail on 12/16/24 with ***** stating that "they were working on them this week". I never received a check so I sent another e-mail on 1/14/25. No response. I sent another e-mail on 1/21/25. On 1/22/25 ***** responded stating " they were working on them and she would let me know when they go out". I did not receive a check. I sent another e-mail on 3/4/25 and have no received a response. It has been over a year since I have received any SREC checks from them.

  Business Response

  Date: 03/17/2025

  Hello,

  The contract between ****** and 1st Light for selling of the ****'s expired in 2018. 1st Light Energy has been assisting **** customers beyond the contractual obligation which has created a large delay in providing payments within the last year. 1st Light Energy is assisting all customers that are out of date on their contracts and will issue payments once production estimates have been trued up. 

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed May 31/2021 in the amount of $11,810.00 for the purchase of Solar Battery from 1st Light Energy Inc.(Contractor) License No. ******. They installed and it's had few issues of what Contractor explains sometimes the outside solar box doesn't "talk" to inside garage Battery. ********** times I've called customer service to notify of the "red **********************" that indicates they aren't talking. Within hours the systems is back on track. We've never experienced a power-out here in our house here in *******. If we were to, the battery would supply power to the freezer and refri in garage and refrigerator in house with some electric lights working. This would not power up our central heating/air system. We purchased this system after we had 1st Light install our solar panels (still owe $20K). When he called and proposed this venture power outages were very common in the surrounding counties. We decided it would be good to get in front of the outages and agreed to the purchase and installation. As of 1/24/25 our red light went on and the system wasn't "talking" to each other. It took 4 days to get an answer for service. In that time period I found out on the residential service that as of January 1/25 the company no longer was servicing residential customers. When I did connect with ****** (customer service) she said no problem with CA residents and I was okay. She transferred me to the "new" service ***** and he flat out said no service for residential customer any longer. I questioned him on why--no answer except if I wanted him to come out it would start at $500 for service call. There was no communication with us and no written notice. It will be 4 years in May/June 2021 that the Battery was installed. No excessive customer calls to them--probably 2-3 service calls which they corrected from their business. No warranty on their service. We also have solar panels and a limited warranty of 10 years for workmanship and 25 years on the Inverter.

  Business Response

  Date: 02/22/2025

  Hello,

  The attached contract is an installation contract and does not include any service agreement. The customer is free to reach out to any solar company for service on their system; however, we can assist. We will be having one of our Service Managers reach out. Please be aware, our service dispatches are $500.00 per dispatch.

  Customer Answer

  Date: 02/22/2025

  I am rejecting this response because: Since the purchase and installation of the Solar Battery, no written or verbal communication was received about 1st Light no longer servicing our issues with the Battery.  Always, when the red light came on we contacted "******" the office customer service and she checked the communication and fixed the issue.  Even the day they told me they no longer serviced residential, ****** said "no" that didn't apply to ***********  The Company said my equipment was still working and no issue was of their concern.  However, if I wanted someone to come service it, there would be a $500.00 service fee.  At the end of the conversation he did, however, say I could look for another company to handle our account.   We purchased this "Battery" in good faith for a lot of money.  ****** **** assured us several times that the service would be available.   Believe me, we wouldn't have invested our money if we didn't totally trust Mr. **** and  1st Light.  As stated in the complaint, we purchased our solar panels from 1st Light and now wonder will they stand behind their warranty promises.  My husband and I are so disappointed that we trusted them.  I really would like them to come and remove their Battery equipment at their expense and let us go back to the original solar panel power we had that gave us a small discount on our electric bill.  ****** is 84 with on-going cancer and I will be 80 in May; to loose this investment is devastating to our budget.  

   

   

   

  
  

  Business Response

  Date: 02/24/2025

  Hello,

  A company is not required to inform its customers of changes if there is no continuing service agreement. As previously stated, we can offer assistance in your case and it is still available to you. Our cost associated with these services has changed due to changes in the market and cost of labor. The system was purchased by the customer and it is owned by the customer. 

  Customer Answer

  Date: 02/27/2025

  I am rejecting this response because: 

  Thank you for your response.  Yes, our total trust in the Company was verbal.  We were easily convinced that we need the "backup" due to the Northern Area of California and ************** having all the power-outages often.

  If we move further with BBB what kind of costs are we looking at?  You mentioned a charge for the support.  We appreciate your service.

  
  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels installed in 2019, several attempts by 1St light Energy to install the panels correctly, the panel was installed backward, I had a leak that damaged some interior wall, THEY SAID they could find a leak to repair. Which to this day I have damage flooring. After the hurricane ******* we had several tornados in our state. After the storm was over, I notice my Solar box had flashing red light, with an error message. In addition to my electric bill and increased. I called my electric company was advise to contact my solar panel company, they could not help me. I called 1st light Energy after several attempts with no returned phone calls. I was told they do not service the south area anymore. I asked them what could be done. They said they were not sure.Having this company add solar panels to my home and not to service them is unacceptable. I have not requested any maintenance from this company in 6 years. And when I request maintenance due to a major hurricane. I was told they do not service the south. And we are still the financing the loan. This is the worst decision we made trying to help the environment,

  Business Response

  Date: 12/20/2024

  Hello,

  Unfortunately, 1st Light Energy is no longer available in the ******** area for service. We are unsure of what the customer means by the panels being installed backwards, the installation does follow the design provided and panels can be installed in any given direction with no ill effects to aesthetic or generation. As for a leak, we have no previous service tickets for this address; we would advise to have the customer reach out to a roofer and any ************* of their choice for any further repairs. 

  Customer Answer

  Date: 12/21/2024

  I am rejecting this response because:

  Your company has installed the panels and the box you installed is not working. You have not provided a maintenance company or a contractor to provide your ******** customers repair service . You provided a service with no maintenance ? We are not worried about the other problems . We just want what we paid for to have a working products.

  
  

  Business Response

  Date: 12/26/2024

  Hello,

  We are not familiar with the other companies in this area, any recommendation would be without merit. 1st Light Energy has provided an installation of customer purchased equipment, we are not a utility, or service, provider. 

  Customer Answer

  Date: 12/27/2024

  I am rejecting this response because:

  I have included pictures of your company products you installed showing the error message. Your company should stand by your products , this is unacceptable . Please fix the installed products . 

  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 1st light energy installed a solar panel system under a written contract. From the very first day of install, we have had problems. System was built to generate *****kws. It has yet to perform as such. Data has shown (Solaredge app" that it generated 14.5kw in 2020 vs now in 2024 generating 12kws. there has and is a problem with the system. Countless calls to them regarding such issues have gone unanswered. Turnaround rate of associates there is very high. Only until recently I was able to make contact with an associate and try to address my issues I am having. They advised me they no longer service the Northeast and to find someone local to my area. HOWEVER, in BLACK AND WHITE it clearly states on the contract that was signed: "All equipment is warranted to perform in accordance with the manufacturer's published specifications provided that the equipment is operated in accordance with manufacturers operating instruction. 1st light warrants the workmanship for 10 year workmanship warranty". That being said, I was advised they are under contract, obligated to their written agreement. That I as the consumer am not responsible for any out of pocket cost towards any repairs, service calls or replacement of any parts to the system. This company is and has been very unprofessional from the very beginning and should be held responsible for all necessary repairs incurred on the system and compensate the consumer for a system that has been under performing.

  Business Response

  Date: 11/26/2024

  We have refunded this customer the payment he made and we have informed the customer that we do not service his area. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar company that I have been trying to get to repair my system for 6 months, to no avail.

  Business Response

  Date: 11/13/2024

  Hello,

  This customer has paid for a site visit at the cost of $250.00 + Credit Card fee. A site visit was made for diagnostic and it was determined that there is a substantial amount of animal damage that is effecting a large portion of the ** system on site. The manufacturer of the product has discontinued providing specific replacement parts that has created a difficult situation for the customer and made a financially reasonable solution difficult to find. Our intake team has ran into multiple barriers trying to find a solution that does not requiring replacing 75% of the system at the customers expense. We do apologize for the delay in our response, we have satisfied the original site visit and fee, the customer does have the freedom of searching for solutions from other companies with the diagnostic provided by 1st Light Energy.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar installed by 1stle 6 yrs ago and its been issue after issue. Literally each summer my system has disfunctioned and I lost months of valuable production & had huge electric bills on top of large solar loan. Squirrels chewed through wires and the system became a fire hazard. I lost an entire summer waiting for them to come take care of the problem. I purchased the animal guards that I was never told about before. They were installed incorrectly and didnt stop squirrels from nesting under the panels. After several months finally corrected. There is no notification when system misfunctions. You must self-monitor constantly. This summer I noticed that system wasnt producing & emailed & called multiple times. After many wks someone called and walked me thru some steps. He said my inverter was most likely fried. The system is supposed to be warranteed but they charge for a site visit. Before they would come out I had to pay $500! I reluctantly paid because I am losing much more than that each month I have no solar. 2 weeks ago I got a call that there was a crew in my area. They have to come out from ** because they no longer have anyone located in **. They asked if they could stop by to check out my system since they were nearby. They came out and confirmed what they told me on the phone that I needed my inverter replaced. They said they would *** the inverter and would come back with replacement. I now find out its $500 for them to come back + $260 for extra miles out of area. They have been up on my roof so many times over the last 6 years because my system has had so many issues. My roof now leaks. We had a roofer look and he said the leaks are definitely from people walking on the roof. They deny fault Each time someone different comes out to service a problem they tell me how bad a job the previous person that serviced the system did. The system has been nothing but problems. Buyer beware.

  Business Response

  Date: 10/11/2024

  Hello,

  As with any product, there are some products that do have more issues than others and we try to mitigate those issues as best as possible. Animal guards have always been available, but not every customer needs them. Thousands of customers have been sold without an animal guard with no issues, unfortunately some homes do have squirrels that will nest and chew on the wires. Unforunately, the cost of doing business has risen significantly and in order to mitigate those cost, they have to be passed onto the customer which has been assessed, through analyst, to be $500.00 per site visit. We have diagnosed and received the new inverter, we would require another $500.00 site visit fee with mileage to come and install the new unit. The secondary option we have is we can ship the new inverter to the customer, at their expense, and the customer can have a local solar company of her choice to install the new unit. The customer is not required to go through 1st Light Energy for service.

  Thank you,

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought $22,000 solar panels - they stopped working 3 years after they were installed. I had no idea, but 5 years later - someone told me to check my solar. They weren't on!I called the company immediately, they refuse to waive the service fee, and on top of it want to charge me (even though my system is under warranty) - a $175.89 additional mileage fees. Totalling $696.17 - and they said they had to do this twice!

  Business Response

  Date: 09/10/2024

  Hello,

  Per the contract provided to the customer, which was signed, it is the customers responsibility to monitor their own system. This contract is an installation contract and contains no language of a continuing service agreement. We are able to provide service and have provided a quote of our cost and informed the customer that they are free to seek service from other reputable companies that may be able to provide service at a rate that is more comfortable for them. 1st Light Energy has informed the customer that their manufacturer warranties apply to the equipment regardless of the company that repairs the equipment. 

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been a solar customer of **************************** since 11/2019. When we signed our contract with 1LE, we agreed that they would trade ***** on our behalf and keep a processing fee and deposit $176.62 in our account around the 15th of each month. We usually get one (1) SREC/month. The last deposit we received was on 04/25/2024. We were originally told via a form letter at the end of May that our system wasn't communicating with the monitoring station. We verified through our monitoring software the system was fine. Calls to the 1LE main office ************** ************ voicemail were unanswered. I finally spoke with ****** who agreed that our system was communicating with the monitoring station. He referred me to *************************** **************. ***** is in charge of Billing and Collections. ***** originally said our meter wasn't communicating and we needed an upgraded meter. I advised her we upgraded our meter a little over a year prior. She verified this and agreed. After many calls, we were told we would receive our retro payments for May and June by July 15th. We didn't. We were then told that the owner of the company is the one who authorizes payments and he was on vacation with his kids before they go back to school and he would authorize them when he returns. My final call with ***** was about 3 weeks ago when she said the money was sent to our bank the day before. Follow up calls went to voicemail leading me to believe I was being ignored or blocked. After an unanswered call yesterday, my wife called from a different number and ***** answered right away. ***** stated that many people had resigned and the company was in disarray and that she was doing her best to get payments out. ***** said she would follow up, however, this has been going on for so long that it's probably another empty promise. Even if I transfer the ***** into our name and trade them ourselves, we still would not be able to get paid for the past *****.

  Business Response

  Date: 09/03/2024

  Hello,

  The individual that was handling SREC confirmation and payments did resign. Another individual has been hired and is going through training to be able to handle this task. At the moment the department handling this is working on identifying all missed payments to backdate and hopefully resolve this soon.

   

   

  Customer Answer

  Date: 09/03/2024

  I am rejecting this response because: I have heard a number of vague and weak excuses before and believed them and waited.  I feel like I've been patient and waited long enough for this to be resolved.  I'm approaching five (5) missed payments with a total value of almost $1,000.  This response gives no clear timeline as to when this training will be completed and, if accurate, there must be a backlog of other people waiting for their SREC payments.  I am not willing to close this complaint until I'm actually paid what is contractually owed to me.
  

  Business Response

  Date: 09/10/2024

  Hello,

  The last contractual agreement was valid for the first 12 months of system production. Since the end of the contract, 1st Light Energy has been assisting its customers with SREC sales; due to this, ********************** will be sending out a new contract to its customers. During this time, customers have been receiving payments out of good faith and some customers have received over payments despite the underproduction of their system. 1st Light Energy is attempting to 'true-up' these customers which is what is causing the delay. 

  For the ** system located at *******************************************************, the system did underproduce enough to equate to roughly 4 months worth of SREC payments. Attached is the last SREC contract signed by a ***********************.

   

  Customer Answer

  Date: 09/11/2024

  Thank you for the response.  However, I do not fully agree with this assessment.  Production for this year from 01/01/2024 until this morning was ***** kWh (screenshot attached) which would mean that we were entitled to seven (7) ***** this year.  To this date we have received five (5) ***** this year in January, February, March, April, and most recently September which was after I filed a complaint with BBB.  I also find it hard to believe that a "for profit" company would just "give" its customers money "in good faith" that they are not due.  I do agree that our contract was valid for only the first 12 months, however, when 1st light continued to provide SREC payments and we, as customers, continued to accept those payments, that could be considered as a contract extension as both parties were abiding by the terms of the original contract.  Your attachment shows the original contract but does not show documentation to support your claim that the solar system has been under producing.  I will agree that the price of ***** has dropped and the service charge that 1st Light Energy enjoyed has dropped considerably, however, the price of the ***** is still more than the amount that we are paid.  It would appear that 1st Light Energy would like to renegotiate their fee for trading ***** on our behalf--which is fair and acceptable to us--provided that we are paid what we are owed under the previous contract.
  

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to contact this company my for 2 months. *** called left voicemails and sent emails. Last month my UI bill was over $200 and this month by **** is $488. My solar panels are not generating power. I dont know what else to do. I wish we never did solars it has been a nightmare.

  Business Response

  Date: 08/19/2024

  Hello,

  This customer did connect with us on the 16th of August. Customer reported that their system was not communicating or producing. The tech support suggested that the customer contact SMA to see if they can assist in re-establishing communication with the inverter, otherwise we would need to charge for the truck roll plus mileage to and from the customers home. It does look like the customer was able to establish a connection to their system in the evening of the 16th and the system uploaded generation from a few days previous. The system is producing and communicating at this time. The customer was generating the previous month which is reflected in the bill provided.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased home in late 2020. Solar panels were already installed on house by previous owners. Solar panels stopped working in 2022. 1st Energy knew inverter needed to be replaced and did not contact the owner or send new inverter for panels. I also had a separate issue where my roof was leaking from the panels in late 2021/22 but they never mentioned anything about replacing inverter. Only noticed the problem in 2024 when my *************** confirmed no energy received from panels. Contacted 1st Energy June 7, 2024. They 1st said I had to pay for service appointment which is over $350 and they could not guarantee they would find the problem. After going back and forth, they finally figured out that I never received the inverter that was owed to me under warranty or that it was lost and they would send out another one-they can't confirm if I will received a new or used one. SO I might have the same problem again sooner than later if used. Additionally, I have to pay for a separate cell kit if I want to track production of the panels. I have been going back and forth now for close to 2 months. I still not have received a call for installing new inverter. I'm paying each month for the loan that I assumed from previous owner for panels that have not worked a majority of time I purchased the home.

  Business Response

  Date: 07/30/2024

  Hello,

      We are working with this customer to resolve this situation. As of right now, we are providing a brand new SolarEdge inverter. We have ticket # ***** open for the address ******************************************************** which was opened when 1st Light Energy was contacted about the issue. At that time an inverter was ordered under warranty terms on 12/7/21 and no communication occured once the customer was informed. A roof leak was reported on November 23rd, 2022 in ticket # ****, we would have only investigated and repaired the roof look, since that was the only issue reported at that time. Per contract by the original customer, it is the customers responsibility to monitor their own system, 1st Light Energy does not proactively monitor residential customers and we cannot take responsibility for the mis-communication or lack of communication between home seller and home buyer. Our service fee covers a truck roll because the Manufacturer does not pay for the labor of diagnosing or repairing its products; SolarEdge is a separate entity from 1st Light Energy, and we cannot guarantee to fix the issue if we do not know what the issue is. After further investigation, we found that a previous inverter was ordered and never installed. Because of the lack of documentation to the movement and where-about of this product, a new inverter has been ordered for this customer. A new cell kit is an accessory item that is currently not working due to a 3G network shutdown by the network carriers AT&T, ******** Etc. The 3G network shutdown is no fault of the product, the manufacturer, nor 1st Light Energy, therefore it will not be covered under warranty. The customer will be able to monitor their production by checking on the inverter at their residence, which only takes a few minutes.