ComplaintsforDollar Shave Club

• Initial Complaint

  12/26/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been trying to reach Dollar Shave Club for more than two years via phone and email to cancel my account because I have been charged every month for products, but have not received anything since moving in October, 2019. The phone number listed for DSC never works. None of the numbers do. I have been charged more than $200 dollars over the past two years, but have not received any products and it is impossible for me to cancel!

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2022/01/03) */ Contact Name and Title: ***** ** Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey ******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm so sorry to learn about your difficulty managing your account and contacting us, and please know I am here to help. It's important to note that while we don't offer phone support, you can contact us any time via our website or using our Live Chat or Social Media ********* All of our Members can email *************************** and we are standing by ready to assist. I took a look and discovered you registered your account under ******************** with a different shipping address. Please know I have immediately stopped your subscription so you will not be billed any further. As per our terms of service, I have also canceled and refunded the last box. Should you have any questions, or if I can assist further, I can be reached directly at ***************************

• Initial Complaint

  12/12/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My son gave me a present 2 years ago and has been trying to cancel my dollar shave club delivery and they will ot cancel!! What can I do!!

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2021/12/13) */ ***************************************************************************************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about any trouble or confusion in managing your account. For future reference, if you ever need assistance, just email us at *************************** I took a look, and your son registered the account under ********************** To manage that account, you just need to log in with ********************* and select cancel. Per your request, I have canceled your subscription. You will not be billed or sent any further product. Thanks, *****

• Initial Complaint

  12/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been charged $8.99 per month for at least 6 months without receiving any products whatsoever. I've have attempted to contact customer service on multiple occasions without any success. There is not a phone number to call and speak with a customer service agent. The only option is to have an online chat which is mostly automated with unhelpful responses. It is nearly impossible to be connected to an actual customer service agent. Again, this has been going on for months and I have not heard a word from the company. It is beyond frustrating to be charged for something I am not even receiving. The fact that it is very difficult to contact anyone is even more infuriating.

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2021/12/02) */ ****************************************************************************************************** Hey ****, My name is ***** and I'm a manager here at Dollar Shave Club. I'm sorry to hear about any trouble or confusion regarding your subscription. Please know, if you are unable to ever contact us during Live Chat Hours, you can always send an email to us at *************************** I took a look at your account under ********************** and we have an old address on file. We do require that you update your address via your Account Page or let us know if there ** a change of address. Additionally, all account abilities such as updating address or canceling your subscription are available anytime at your Account Page at *************************************** While we do have a 30 day policy for any refund request, I do want to help. As a one time courtesy, I've issued a refund for 6 months of service. You will see ****** reflect back to you in a few business days. Additionally, your subscription has been stopped. If you have any questions, please email me at ***************************

• Initial Complaint

  11/20/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order from Dollar Shave Club for an executive razor and in a pack of razors and ball spray and I ordered another order of ball spray and I have yet to receive my items and I don't want any more items I want my money back and they refusing to do this and I'm ******** because I never received my order I paid my hard-earned money for it and never ******** received it so I want my money back and I want you to force Dollar Shave Club to refund my money

  Business response

  12/08/2021

  Business Response /* (1000, 5, 2021/11/23) */ Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear that your did not receive your order. Per your request, I've issued a full refund for all products. That will reflect back in a few business days. As an additional courtesy, we had already reshipped the products free of charge. Please note, your subscription has been canceled and your account has been deleted. Thanks, *****

• Initial Complaint

  11/18/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've been a customer of Dollar Shave Club and cancelled my subscription on or around Oct. 26, 2021. However, since my cancellation Dollar Shave Club has charged my visa card five times for amounts much higher than my monthly subscription. I've tried calling DSC, but their number doesn't go through and disconnects. I've contacted my bank to try to resolve the issue, however Dollar Shave Club continues to charge my account. My monthly charge has always been around $8.00/mo. In November, after cancelling my subscription I've been charged multiple times and the total amount charged to my account is about $125.00. This is NOT an early cancellation as I've been a member since 2015. I'd like them to STOP charging my account and refund the money charged. Also, I had a new credit card issued and somehow they were able to capture that new credit card number and start charging it.

  Business response

  12/06/2021

  Business Response /* (1000, 5, 2021/11/23) */ Contact Name and Title: ***** S. Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey *******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the unauthorized charges, and I want to thank you for making us aware about this. Please know, we take matters like this very seriously. I reviewed these charges, and it does appear to be fraudulent. Please know, we've removed your card information and issued refunds for all those charges. You will see that reflect back in a few business days. If you haven't already, we recommend alerting your bank/card issuer that there has been fraudulent activity on your card. Their fraud team will take the necessary steps, and review any other suspicious charges. Once again, thank you for letting us know about this and letting us assist you. If you have any questions, I can be reached at *************************** Thanks, *****

• Initial Complaint

  11/11/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  we belonged to The Dollar Shave Club for a few years-recently we have tried to cancel the service (Product is great but no longer need) Tried calling XXX XXX-XXXX, XXX-XXX-XXXX XXX XXX-XXXX & XXX XXX-XXXX disconnect recordings on all numbers. I just sent a complaint to ******** who purchased company back in 2016 Today my husband rec'd email confirming next shipmentwe have about 6 boxes in the cupbard (about $28 each) WE DO NOT WANT TO PARTICIPATE ANYMORE BUT CANT FIND A WAY TO CANCEL!

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/11/16) */ Contact Name and Title: ***** ** Contact Phone: XXXXXXXXXXX Contact Email: *************************** Hey ****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about any trouble or confusion with managing your subscription, and please know I am here to help! As stated on our website, if you need any assistance you can email us at **************************** We also offer live chat support. Additionally, you can cancel directly via the website by heading to your Account Page. I took a look, and discovered your account was registered under **************************** Per your request, I have stopped the subscription so you will not be sent or billed any further boxes. Thanks, ***** Consumer Response /* (2000, 7, 2021/11/17) */ Yes..completely satisfied Thank you so much for such a quick and satisfactory outcome

• Initial Complaint

  11/08/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  A couple of years ago I joined as a member of the dollar shave group but the handle broke. I was unable to get a new handle and the razors only fit that handle. Dollar shave continued to send me razors and charging me but I was unable to use the razors. I could not get them to send me a new handle or discontinue my membership. I have about a years supply of razors. I had to cancel my credit card associated with the membership to stop them from sending/charging me for more unusable razors. I see they NOW sell the special handle that only fits their razors but have to start the membership again to purchase it. You can only purchase the handle if you restart the membership but I have a years supply of razors already.

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: ***** S. Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about your handle and we're here to help. We actually do sell all hand types via our website and don't require a subscription to purchase. However, you first must be logged into your account, even if it not active. As a courtesy, we've mailed you a handle free of charge. That should arrive within 7 business days. Thanks. ***** Consumer Response /* (2000, 7, 2021/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have attempted to reach someone by phone. NEVER have they reached out to me. My emails are never addressed. I tried to cancel this subscription OVER AND OVER and they ignore every request. They continue to send - AND BILL me for items we do not use. and return to them. This has been going on since December 2020. I have tried to get my bank to cancel their ability to charge me, ****** ***** yet they tell me they can't cancel auto pay - the merchant does. PLEASE GET THEM TO CANCEL THIS ************* THE ***** CUSTOMER SERVICE EVER

  Business response

  11/10/2021

  Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: ***** S. Contact Phone: XXXXXXXXXX Contact Email: *************************** Hey *******, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about any trouble or confusion with managing your subscription. I looked into this, and I see you were able to connect with some Club Pro's via email. As explained, your account was actually under ********************* and not *********************** which is why you were having the difficulty canceling. Per your request, your subscription has been canceled and you will not be billed or sent items any further. Thanks, ***** Consumer Response /* (3000, 7, 2021/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had already explained over and over and over - that I had NO ACCES to my old work email! THEY WERE MADE AWARE. If they bothered to reach out to me at ANY point, this could have been resolved - but they do not have a phone contact. I have not used ANY of their packages, as they are razor blades for razors WE DON'T HAVE. I will be MORE Than Happy to send along some email correspondence for BBB's Review. I want a FULL refund from December 3, 2021 to present. Consumer Response /* (-5, 9, 2021/11/09) */ Please cancel my subscription. I am beyond unhappy. The last 4 of the card you use is 5719. I have cancelled this recurring payment with my visa, effective immediately. DO NOT SEND ANYTHING ELSE. IT WILL NOT BE PAID FOR. ThankYou Business Response /* (4000, 10, 2021/11/09) */ Hey *******, Per my last message, your subscription has been canceled and you will not be sent or billed any further product. Additionally, per your request, we have issued a refund for those boxes. You will see $83.48 reflect back to you in a few business days. If there is anything further you need assistance with, I can be reached directly at *************************** Thanks, ***** Consumer Response /* (2000, 12, 2021/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need a working phone number, the one you have isn't a good number! I have tried multiple times to get help with my account and not knowing what username or password *** used on an account setup for my daughter and all I get is a "Bot" which is no help at all!!!! I have tried every way possible on their website. I also need to change and or possibly cancel the delivery date.

  Business response

  11/12/2021

  Business Response /* (1000, 5, 2021/10/29) */ Contact Name and Title: ***** ** Contact Phone: XXXXXXXXXX Contact Email: *******@dollarshaveclub.com Hey ********, We're always here to help. While we don't offer phone support, you can email us anytime at *******@dollarshaveclub.com. I'd be happy to personally assist you, if you email me at *******@dollarshaveclub.com Additionally, we offer Live Chat via our website. Thanks, *****

• Initial Complaint

  10/25/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been attempting to cancel my dollar shave club subscription for weeks now and the cancel page does not load. I've emailed them now and they keep sending me to the same page that won't load

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2021/10/26) */ ***************************************************************************************************** Hey *****, My name is ***** and I'm a Manager here at Dollar Shave Club. I'm sorry to hear about the trouble you were having with your account, and I'd be happy to assist. Taking a look, it seems you were entering the wrong email, which is why you were having trouble canceling. Your account wasn't under *************************** but instead was registered under ************************* Please know, per your request, your account under ************************ has been canceled. Thanks, *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩