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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Important information

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,167 total complaints in the last 3 years.
    • 1,090 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid to purchase crypto and have all the receipts for this, I went to transfer it to a cold wallet and they locked my account and no one will tell me why, I can not purchase, sell or trade they will not reply back as to why they are reviewing my account they keep changing the date to complete the review to the next day and it been since April 29th 2025. I have not been told why this happened and they havent released my crypto. I have paid for this there is no money owed to them but they have my goods I paid for. I have all the emails and bank statements I paid for this, I sent them all the information they asked for drivers license, selfie photo, bank statement and they dont reply back.

      Customer Answer

      Date: 05/07/2025

      From: ***** *********** <****************************>
      Sent: Wednesday, May 7, 2025 8:46 AM
      Good Morning, Robinhood released my crypto this morning, probably because I contacted BBB. So, my issue is all taken care of, I do thank you for your help with this. They were not informing me on why I was being reviewed they just locked me out of my account, which was all paid for. Very frustrating for sure. I have transfered all my crypto out of their site. Again, thank you 
      Suzan 

    • Initial Complaint

      Date:05/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23, 2025, Robinhood restricted my trading/investing account "due to a recent review". No further explanation was given. I called them on the phone and received no information as to why the restriction was placed. Initially, April 27 was listed as the date I would receive a response/update from Robinhood. That came and went and no further information was provided. "additional time is needed to review your case" is what my account currently says, as well as "Your account is under review due to unusual activity".I called them again on April 28 to get some answers. No information was given; I was simply told another 1-3 days. Well, the 3 days came and went so I called them May 2. No information given. No updates. No clear answers. They haven't asked me for any documents and they still haven't made it clear why the restriction was implemented. However, I pre-emptively sent them credit card statements and checking account statements, to prove the validity of the transactions on my account. I just want my account ******* has been 10 days since the restriction began and Robinhood has told me nothing. My portfolio is currently valued at $209,000 and I can't touch any of it. This is absurd.

      Business Response

      Date: 05/06/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 05/06/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to transfer Bitcoin to my own wallet, which Ive used before, and my crypto account and stock and options accounts were immediately restricted. I submitted all requested documentation on April 22 and again on April 23. The app said I would be notified by 04/26/2025, then it changed to 04/27/2025, 04/28/2025 then 04/29/2025.On April 29, I received a notice saying someone may have accessed my account (which is false I made the transaction myself). I completed a phone call with support that same day and answered all your security questions. After the call, the app changed to say, "Were reviewing your case. Well notify you by 05/03/2025."At midnight the date had changed once again to 05/04/2025. This is now two weeks with no real progress or explanation. My funds are still locked, and the messages in the app continually change at midnight and customer service gives me generic responses. *** filed a **** complaint because of the ongoing delays and lack of communication under complaint ID: ***************. I also plan on filing a ***** complaint if I my account continues to be restricted.

      Business Response

      Date: 05/06/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 05/06/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding an issue I am currently experiencing with Robinhood Financial LLC. My Robinhood account has been restricted, and despite repeated attempts to resolve the matter directly with the company, I have not received a clear explanation or timely ************* a result of the restriction, I am unable to access or transfer funds from my linked bank account into **********************. This has caused unnecessary delays and financial inconvenience, especially since the funds are legitimate, and there are no known compliance issues on my end. I have contacted Robinhood customer support multiple times through their in-app messaging system, but the responses have been either delayed or generic in nature, without offering a path toward resolution.I am requesting that Robinhood promptly review and lift the restriction on my account so I can transfer the necessary funds from my bank account. I am happy to provide any documentation or verification needed to comply with regulatory requirements.I would greatly appreciate the BBBs assistance in facilitating a response from Robinhood and ensuring a timely and fair resolution.Account Holder Name: ****** ******** Email Address Associated with Account: [***************************************]Phone Number (optional): ************ Robinhood Account Username (if available): devonnt1535938992257 Date Issue Began: April, 22nd 2025

      Business Response

      Date: 05/01/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 05/01/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:04/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Against Robinhood Hacked Account, Lost Funds, and No Support To Whom It May Concern at the Better Business Bureau,I am submitting this complaint against Robinhood Financial LLC due to a serious security breach on my account and the companys complete failure to respond appropriately or provide any assistance.Between April 27 and May 3, my Robinhood account was hacked, and the attacker gained access to multiple linked bank accounts and my credit information. The hacker:Changed the email address on my Robinhood account,Transferred out all the funds,And ultimately caused my account to be closed.I estimate that I lost over estimated $10,000+, which included investments in Dogecoin and other stocks. I have valid proof of this crime, including a police report and supporting documentation that clearly show I was a victim of identity theft and financial fraud.Despite multiple attempts to contact Robinhood, including completing all required identity verifications, the company never resolved my issue, failed to provide any meaningful assistance, and ultimately ignored all further communication from my side. Their customer service was unresponsive and dismissive, and I was effectively pushed away without a solution.This has caused me extreme financial and emotional distress. The nature of this dispute is both the loss of my money due to a security failure and Robinhood's failure to provide any support or restitution.I am requesting:That Robinhood be held accountable for the security breach on my account.That I receive a full reimbursement of the stolen funds.That proper action be taken by the BBB to investigate and ensure this company does not continue to neglect victims of fraud.Thank you for your attention to this serious matter. I am more than willing to provide all documentation, including the police report, transaction history, and identification verifications submitted to Robinhood.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 05/02/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

    • Initial Complaint

      Date:04/25/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood is a financial service platform that I use to purchase or sell stocks, trades etc. I have deposited over $3,000 US dollars into this account and have attempted to withdrawal funds. However, upon doing so, they have restricted my account. Ive called everyday to have this resolved, have complied to the requests, and no one has any urgency in resolving this issue so I can access and withdrawal my funds. I have bills that need paid, and a lot has to do with the funds that are in my account that I do not have access too. I am unable to speak to an American representative, or anyone that will take this matter and resolve it for me. The app states they will notify me the next day, and each day that goes by, gets pushed out to the following day and repeats itself. I would be satisfied if someone would do their job and resolve this issue, but this is taking way to long and I need the funds that are in my account. I have read similar reviews of how horrible Robinhood support is and for some they have not or were not able to access their funds for months. I cannot afford to wait weeks or months for a simple verification. I call every day and get the same answer with no results. I need my money in my account and I would like this resolved as soon as possible.

      Business Response

      Date: 04/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 04/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did in fact finally receive my funds and my account was unlocked accordingly. Thank you! 

      Sincerely,

      ******* Head

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** ****** I am a current Robinhood account holder and user. My account has been restricted since April 8, 2025 . My account was restricted and I was told to submit a selfie which I did, as well upload the documents for bank statements for 2 months. I was told my account would be reviewed by April 23 After submitting all my documents approximately on or before April 17. When April 23 came I was told April 24. When April 24 came which is today I was told April 25. They continuously pushed it back. I called and spoke to customer service **** several times and explained to them several times I am unemployed and the money I have in Robinhood is all the money I have to eat, pay my bills and to survive in general. I told them that I need my money so I can eat and pay my bills and Robinhood has changed the date back on me multiple times already. I explained to them I cannot afford for this to go on any longer. My account also does not let me contact Robinhood support through the app and anytime I do contact Robinhood support with a fresh new conversation about what is currently going on my last chat which was over 2 weeks ago pops up and it doesnt let me type any new questions or concerns I am having. This is a serious matter as I have stated because I cant afford to eat or pay my bills. I need my money. After sending in my selfie with my documents over a week ago now today I received on my account to upload more documentation and that Robinhood would respond to me by may 4. I spoke to someone earlier in the day and once again stressed to her the importance of me needing my money before they decided to make me wait an additional 10 days now to may 4, 2025. although I uploaded the information immediately, which was another bank statement for the month of march. Waiting another 10 days would be close to a month later from when the restriction happened. I really need my money. I have bills to pay and I need to be able to afford to eat.

      Business Response

      Date: 04/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 04/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get my money out of my Robinhood account. Now I cant add bank info either. They have no phone number and have done their best at keeping my money

      Business Response

      Date: 04/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 04/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently changed my phone number, and I am locked out of my account. I have tried to call and was told to log into my account and chat. I cannot get into my account because they are sending the access code to my old number. There is literally no way that I can find to contact them. When I email, I get an automated response to login and use the I need help section. Nowhere in that section can you change your phone number. I just want a way to contact them without logging in. I need a human contact. I have a four-digit passcode but they do not ask for it.

      Business Response

      Date: 04/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 04/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23241943

      I am rejecting this response because:  It does not say where the case number they mention is to review and for assistance all they give is the email address that tells you to log into your account for help when my problem is that I cannot log in!

      Sincerely,

      ****** ******

      Business Response

      Date: 04/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 04/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive Been Putting Hard Earned Money from my job Into Robinhood Account for 2 years and using their platform longer then that , I Use Them As A Primary account for My Everyday Expenses food / *********** a Total of ****** in the account, & 4/18/2025 They Restricted My Account for No Reason , Called Me asked me Questions & said it was security measures for ************ unrestriction date was the 4/19/2025 Later that day they changed it to the 4/22/2025 , called them the wont tell me anything said their specialist team is working to solve it , wont tell me why its keep getting pushed back to a different date , comes 12 oclock.. turning into 4/22/2025 they change it again to the 4/23/2025 , Literally at 12 oclock the next day , the do the same thing , change my review process untill the 4/24/2025 , I use them everyday & this is ridiculous, I cant pay my rent or even buy food because every dollar I have is in this account, I even told them that and I updated my account info to make sure it wasnt outdated , the emails are Ai and dont help anything with any info , they wont answer any questions this is wild , I worked very hard to get this money

      Business Response

      Date: 04/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 04/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    Robinhood is NOT a BBB Accredited Business.

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