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Business Profile

Apps

Whatsapp Inc.

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 172 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two WhatsApp accounts, identified by the numbers *** ** ********** and ** *** ********. However, due to some mistake, both accounts were wrongly banned by WhatsApp. These are the numbers I use daily to communicate with my family, with other people, and especially with my daughters. I kindly request an explanation of the actual reason for the ban and ask that my accounts be reactivated, as they are extremely important to me and my family.

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to live in ***** (***) with my partner, I took out a phone contract with ************ and set up WhatsApp business account, after around 1 year, I returned to *******. After a few months my partner was receiving messages from friends in ***** as a Russain women had full access to my account, this had very sensitive information (multiple passports, personal photos, passwords etc). I presume ************ sold the number again and WhatsApp allowed access to my account via a different phone without security. My previous number was ****************.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue ifls not about money. This problem first started some months ago. My account was blocked /banned but it was reinstated after I reached out to them within 24 hours. Again, the same problem occurred this morning and while they did their reviews, they ended up banning my phone number there not enabling my phone number register with the service. This problem is going to take a very big toll on my personal life, financial and psychological life. There us even a police case going on as regards to my phone number whereby someone tried to blackmail me. So the police is investigating the issue and my phone number was involved. I do hope this information helps.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for these laptops, they were recieved and they were in horrible condition. We were not satisfied, so we explaines the issue and sent them back for the refund we were told we could get. The seller was removed from the app for a short period shortly after we requested the refund the it said they were after it said the items we shipped back were returned and received by the seller, waiting on the seller to confirm, but this has been weeks and when you try to reach out to whats app support it is liek a scam, they always say oops, something went wrong I assume so they dont have to give ypur money back. I want the refund they told me I could get as now I have no profuct or money. Thank you.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of February my ******** was hacked. The hacker is using a WhatsAPP to Control my account and the two step notifications. I have tried for weeks to go through the recovery process to get back my accounts. I got to the step of uploading my I.D. and then I was completely locked out of ******** and Instagram. I don't know if I gave my I.d. to ******** or a hacker. I am now at risk for Identity theft. I need WhatsApp, ******** or Instagram to secure my accounts with the username of ************. Please unlink whatever WhatsApp is linked to my accounts, as I do not have WhatsApp. Please put the original two step verifications back on the account. My phone number and email address that I listed. The hacker removed all of those and added their own. I have tried to get in on known devices and it is saying I am locked. I keep getting pop *** or error messages. I need help ****!

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently tried registering for an account with ********************, I was banned during the process, I don't understand the reason for the ban as I have been using the account complying with regulations. The ban has caused a great damage in my business as this was the major way to communicate with my clients, I would like my account restored and unbanned so I can keep using it in my businesses

  • Initial Complaint

    Date:02/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've currently traveling for business. I have an international WhatsApp phone number *************** in ******. I'm not sure if I'm not being helped due to the current situation, but WhatsApp customer service support is has not been willing to help me with something that seems like a common/ordinary issue. Apparently my phone for my international work number is out of date--fine. I'm trying to transfer to my MacBook Air laptop and use their app on the Desktop version which millions of people do. They will not help me access my account and I need to authenticate with a QR code that can only be accessed from my account which is locked up because I can't update the App because my phone doesn't have the latest version for their new operating system. This whole thing is DECEPTIVE. Either I have a new phone or they lock up my information, contacts, and chats and DONT allow me to transfer it over so I can at least reach my friends and business contacts. This is unacceptable. Please see their very unprofessional responses to me after I provided screenshots to them. Please help me either get in touch with someone willing to help me or something. I have an idea that some unhelpful people are intentional thwarting my access to help as no business would respond to customers this way. Thank you--I hope this all made sense.

  • Initial Complaint

    Date:02/22/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WhatsApp has banned my number from using WhatsApp and they even told me that I will no longer be able to use it and I don't know why they did that because my WhatsApp is for work so I would only receive messages from my customer . My ******************** account is important so please help me solve this problem quickly because I am losing my WhatsApp account. My number is , ****************

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ******** and Instagram was hacked. It is being controlled by WhatsApp with this address. Someone is impersonating me on WhatsApp and I can't secure that account or my ******** or Instagram account, I want the ******************** account unlinked from my ******** and Instagram accounts. I also want it deleted as it is not me! All accounts are under **********.

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Dispute Regarding Unjustified WhatsApp Account Ban Dear ************************ am filing a complaint against WhatsApp regarding the unjustified banning of my account back on 02/06/2025. My account was suddenly disabled without any clear explanation. Despite multiple attempts to contact WhatsApps support team, I have only received generic responses stating that I violated the platforms terms of service. However, they have not provided any details on which specific rule I allegedly broke or the reason for the initial report.I have carefully reviewed WhatsApps policies and do not recall violating any of their rules. All of my conversations on WhatsApp have been with people I personally know, and I have never engaged in any form of harassment, stalking, or inappropriate behavior. WhatsApp is my primary means of communication with my mother and child, who live in another country. Losing access to my account has caused significant distress and difficulty in staying in touch with them.I respectfully request that WhatsApp provide a detailed explanation of why my account was banned and, if possible, reinstate it. At the very least, I would like a representative to thoroughly review my case and clarify the exact reason for this action.Thank you for your time and assistance. I look forward to your response.Sincerely,****** ******

Whatsapp Inc. is NOT a BBB Accredited Business.

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