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Business Profile

Apps

Whatsapp Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 171 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Team,I hope this letter finds you well.I cannot register on Whatsapp as l'm not receiving the SMS/call verification code, though my phone works normally otherwise.Could you please help resolve this issue or check if my number is blocked?Details:- Number: *************** (***** inland)- Device: ******** Thanks,***** ****

  • Initial Complaint

    Date:01/15/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am experiencing a significant issue with my WhatsApp account. My account has been disabled without any clear explanation, and I have been unable to regain access. My phone number ********** , which is linked to this WhatsApp account, has also been restricted.I have adhered to WhatsApp's terms of service and am unaware of any actions that would justify these measures. Despite attempting to resolve this issue through WhatsApps support channels, I have not received a clear response or resolution. This has caused considerable disruption to my ability to communicate both personally and professional

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered the whatsapp account using my phone number, *****************.Last week my account was locked, When I tried to loggin, Whatsapp told me: We couldn't send an SMS to your number, Please check your number and try again in 1 hour.I tried tens of times, and sent at leaset 10 Email to the support Email address, but this problem still not fixed.What's wrong with the company Meat? Is it trying to help people? or Is it is trying to make people angry? The service is so bad.Please solve this problem for me ASAP.

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for weeks for WhatsApp/**** to respond to my support query. WhatsApp/Meta seems to be ignoring me.

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am originally from *******. But now live in *******. I have been using this app for several years now. For some reason. They are now harassing me. When I use their app. They delete my account, and then strangely, re-instate it usually around 8 hours later. I have complained about this harassment to their useless support team, who only issue me a number, of my complaint. I have the right to use this app effectively. I have not used this app for illegal activity. And I have the right to free speech. I am being harassed by whassap, and this must stop. Deleting my account everyday, and re-instating it the same day is both bizarre. And harassment against me. It seems like a personal issue they have towards me, and they have no reason to do so

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My new position as an English professor requires that sign in daily using Whats App. I downloaded the application and all night I waited for a verification code. It has been more than twenty-four hours, and I continue to have problems. They wrote me back to say there was suspicious activity with my account, how could that be when this is the first time I am trying to verify my number? The accusations from this application has been disheartening. How do you disparage the name of potential customers? I would never use this application if it were not for my new position as a teacher I would never use this company.

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my phone number is ************* I can not get my code number to enter into ********************** Just to contact with whatsapp customer support, but reply do not help please help me in this

  • Initial Complaint

    Date:01/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've tried to get ahold of this company and I have no way to. I asked for my old information from my past account and there's no possible way to get a hold of them.

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whatsapp suspended my phone number on December 18th, 2024 for 'violating' terms of services but have not explained to me what happened. My phone number is connected to all my social media and now I have no access to anything. They could at least explain to me if my account was hacked, or was phishing detected, or something. I emailed their support section and all I got was a generic "violation of terms of services" email, attached. Can they at least tell me what happened so I can try to fix the situation. Was my account hacked? ************

  • Initial Complaint

    Date:12/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So despite this company claiming to be able to help you with your problem it has no real phone number to call just a useless chat that tells you to look over these options an ask do any of these help so general they are of course the apply but when you look into the option it send you to more options and when you finally get to address your issues they don't bother responding in any way so as a disabled American this is so frustrating and hard to manage with all the other pressure I have so please help me with this company that seems not to care about customers

Whatsapp Inc. is NOT a BBB Accredited Business.

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