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Business Profile

Financial Services

PayActiv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 516 total complaints in the last 3 years.
  • 183 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone fraudulently accessed my Payactiv and I was told the money was stopped from coming out and it came out.

    Business Response

    Date: 04/30/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** submitted by ***** ****, on 4/27/2025.

     In her complaint, Ms. **** disputed unauthorized changes to her Payactiv account. Since the submission of the complaint, Ms. **** has confirmed that the dispute has been reviewed and successfully resolved.

     

     Should the BBB have any further questions, please contact our ********************* at ***************************************************************.

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transferred $250 from an upcoming paycheck to my debit card on November 30, 2024. I have not received the transfer to this day. I've called and sent several emails and sent them my back statements. All I want is my money back and no one can tell me where it went.

    Business Response

    Date: 04/21/2025

    Dear Better Business Bureau,


    Payactiv is responding to Complaint #******** filed by **** ****** on 4/15/2025.


    In her complaint, Ms. ****** reported issues receiving her funds. Following an internal review, we can confirm that Ms. ******** concerns have been successfully addressed and resolved to her satisfaction. She has been notified accordingly via email.


     Should the BBB have further questions, please contact our ********************* at **************************************

  • Initial Complaint

    Date:04/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling payactiv for the last 3days and has had no results.. First it was I need to call my employer did that.. Than I still couldnt log in ask to speak to supervisor no supervisor available ask for a complaint number no number ask for a corporate office no corporate office.. For them to deal with a lot of major businesses they provide horrible service to the business employees.. I have a voice recording of the whole very unprofessional conversation.. And how they continue to give you the run around without handling the situation this is very stressful I am an emotional wreck need to handle my business and cant this is wearing heavily on me I wish I could start an class action lawsuit against them for emotional damage and mental damage

    Business Response

    Date: 04/16/2025

    Dear Better Business Bureau,


    Payactiv is responding to Complaint #******** filed by ******* ******* on 04/11/2025.

    In her complaint, Ms. ******* reported that she was unable to access funds from her Payactiv account. As part of our investigation, Ms. ******* has confirmed that the matter has been resolved to her satisfaction since filing the complaint.


    Should the BBB have any further questions, please contact our ********************* at **************************************

  • Initial Complaint

    Date:04/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is some of your pay you can access. The past two weeks they claim the software has problems. I need this money to pay bills. I need to access this money.

    Business Response

    Date: 04/16/2025

    Dear Better Business Bureau,


    PayActiv is responding to Complaint #******** by ******** ***** filed on 4/10/2025.

    In her complaint, Ms. ***** reported her inability to access funds from her Payactiv account. As part of our investigation, we attempted to contact her via phone and email, but we were unable to reach her, and she did not respond to our correspondence. However, per our internal review, Payactiv can confirm that the issue has been resolved successfully since placing this complaint.


    Should the BBB have further questions, please contact our ********************* at ***************************************************************

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to get this business to help me get into my account since 4/5/25. I have spoken to multiple agents who have not helped me whatsoever. Then Im told to email a certain email to talk to a certain department and they take days to reply. This business keeps telling me my account was linked to a different number then what I log in with even though I have sent screenshots of what shows on my end. Ive never changed my phone number, they had to of done this on their own. This has caused a financial burden on me not being able to get into my account.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ******** ********, filed on 4/9/2025.

    In her complaint, Ms. ******** stated that she was unable to access her Payactiv account. As part of our investigation, Ms. ******** has successfully access her account and confirmed that her matter has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a pay advance from them, its at ******* for pick up but they will not validate the transaction for me to get my money but they are taking it out my check $****************** gives me a decline slip with another companies name that has nothing to do with it.Payactiv will not answer phone and email. They see the transaction but would not give the money i have id ss number and every thing they asked for, pin number barcode etc....I can be reached at ********** ****-****************** Idexx is my employer that is there customer

    Business Response

    Date: 04/14/2025

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by **** ********, filed on 4/8/2025.

    As part of our investigation, Mr. ******** has confirmed that his matter has been resolved since placing this complaint.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am have been trying to access my wages since 3/4/25. I received the code and when I enter it it says invalid session. I have restarted the app and still am getting the same message.

    Business Response

    Date: 04/14/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ****** ***** filed on 4/7/2025.

    In her complaint, Ms. ***** stated that she was unable to access funds from the Payactiv app. As part of our investigation, we have attempted to contact her via phone and email, but we were unable to reach her, and she did not respond to our correspondence. However, per our internal review, Payactiv can confirm that the issue has been resolved successfully since placing this complaint.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to log onto the app since about Wednesday or Thursday evening. At first I thought it was the fact that I hadnt updated to I deleted, and reinstalled the app and then I was no longer able to log in. It made me change my password 3 times and at that point I tried to contact customer service. I called them multiple times only to be hung up on after waiting 15 minutes. Payactiv is an app Ive been using to help me play catch up in life, and since I just moved into a new apartment, not being able to access the funds I need early has really been making the last few days harder. They wont let anyone know how long the app is going to be down or if our information has been compromised

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ******* ***** filed on 4/7/2025.

    In her complaint, Ms. ***** stated that she was unable to access her Payactiv account. As part of our investigation, Payactiv confirms that ******** has since successfully accessed her account and funds and the issue has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

  • Initial Complaint

    Date:04/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Payactiv for almost a year now and the service has gotten worse and worse. I have now been unable to access my money for about 4 days because their app and website is broken. They refuse to answer any questions on their socials. Their customer service is constantly hanging up on people after waiting for *****+ minutes to be connected. And the one time I did get someone on the phone, the only information they had was that they were working on it. There still havent been any details like what the problem is, an ETA, or any other helpful information.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ****** *****, filed on 4/7/2025.

    In her complaint, Ms. ***** stated that she was unable to access the funds in her Payactiv account. As part of our investigation, Payactiv confirms that Ms. ***** has since successfully accessed her funds and the issue has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Payactiv website says I have accessible wages but when I try to get them I get invalid session and my balance resets to 0. They told me they would fix it but still havent and I need that money. And I cant even get ahold of them, their online chat isnt working and when I call they hold me for 20 minutes and then hang up on me.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ********* ****** filed on 4/7/2025.

    In her complaint, Ms. ****** stated that she was unable to access the funds in her Payactiv account. As part of our investigation, Payactiv confirms that Ms. ****** has since successfully accessed her funds and the issue has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

PayActiv, Inc. is NOT a BBB Accredited Business.

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