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Business Profile

Financial Services

PayActiv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 516 total complaints in the last 3 years.
  • 183 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/18 I had requested early access to wages paid to have them deposited, only to find debit card was not working called to request new card was issued a virtual card and mailed one which was received yesterday 7/3 virtual card was stating invalid called on 6/27 was told they would send funds to my bank debit card on file upon receipt of email containing drivers license this was sent immediately received the physical card 7/3 still states invalid card information and still no access to funds I paid to receive early meanwhile they give me no explanation and just keep saying to wait

    Business Response

    Date: 07/05/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by *************************, filed on 7/4/2024.

    In her complaint, ************** stated that she was unable to access the funds from Payactiv **** Card. As of, now, our team is actively working to resolve the problem as soon as possible.

    In the interim, we have taken steps and have provided alternative means to access her funds.

     

    Should the BBB have further questions, please contact our Legal Operations Manager, *********************, at *******************************.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I DONT RECOMMEND PAYACTIV to AnyONE!!!! I have once again let Payactiv sell me a fake dream. They had me thinking this problem is going to be fixed. And its not. I keep getting emails from people saying its fixed but its not. This company is going to be bad if you sign your employees up with this company. They are going to have issues. I highly recommend Daily Pay. You get your money instantly. And you get results. This company will not listen to you. They cut you off. They can be rude at times. And no one knows what they are doing. And they will purposely take their time to fix an issue if you **** them off. Trust they note everything. And the next representative is going to treat you awful about the notes they read about you. The customer service is terrible. This is a mess.

    Business Response

    Date: 07/04/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ***************************, filed on 7/2/2024.

    In her complaint, **************** stated that she was unable to access his funds. As part of our investigation, **************** has confirmed that her issue has been resolved and has successfully accessed her funds since placing this complaint.

     

     Should the BBB have further questions, please contact our ********************* at *************************************. 

    Customer Answer

    Date: 07/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payactiv has taken my card off of the website and wont resolve my issue. Saying they are working on it but wont help to make it easier to use another card. If I use my bank card on the website I will be charged 4 dollars and they refuse to credit the amount back even though the technical issue they are having is on there end. When I called they simply said they couldnt help me and had no information as to when the issue will be resolved.

    Business Response

    Date: 07/05/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by *********************************, filed on 7/1/2024.

    In her complaint, *********************** stated that she is unable to make the transaction on her Payactiv card. As of, now, our team is actively working to resolve the problem as soon as possible.

    In the interim, Payactiv has refunded the amount in question.

     

    Should the BBB have further questions, please contact our Legal Operations Manager, *********************, at *******************************.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach payactiv for a week now. My account is mixed up with another account. I dont know how it happened. But I suspect someone isnt being honest with the money. I keep getting the run around all the while my money is sitting in their account that they can see but I cant. Im left on hold for an hour at a time. They escalate everything to a team and they wont help. I would be careful of this company. I get the feeling funds are being misused.

    Business Response

    Date: 07/04/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ***************************, filed on 7/1/2024.

    In her complaint, **************** stated that she was unable to access his funds. As part of our investigation, **************** has confirmed that her issue has been resolved and has successfully accessed her funds since placing this complaint.

     

     Should the BBB have further questions, please contact our ********************* at *************************************. 

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted 4 different people about my wages not showing up and hours not being put in and this has been going on for a week and all they keep saying is give them ***** hours which nothing happens still. I called yesterday and they told me today it would be fixed and still nothing at this point Im just gonna give up because this is ridiculous. I never had these problems with daily pay

    Business Response

    Date: 07/03/2024

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** filed by ******************************* on 6/28/2024.

    In her complaint, ****************** stated that she was unable to access her earned wage access (***) from the Payactiv app. As part of our investigation, Payactiv can confirm that her employer is no longer affiliated with Payactiv. Since Payactiv's EWA is an employer-offered benefit, ****************** no longer has access to it through our platform.

     

    Should the BBB have further questions, please contact our ********************* at *************************************.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been actively holding my money hostage. I have documented proof that money is owed to me and they keep giving me the run around . Everyday is 24hrs and 48hrs its been 3 weeks

    Business Response

    Date: 06/27/2024

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint # ******** by *************************, filed on 6/26/2024.

    In her complaint, **************** stated that her paycheck was incorrectly processed by Payactiv. Since receiving this complaint, Payactiv has issued the refund to ****************, and she has confirmed that her matter has been resolved.

     

     Should the BBB have further questions, please contact our ********************* at *************************************.

  • Initial Complaint

    Date:06/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my debit card about a month ago to this day. However, the card does not work. I cannot access my funds, they refuse to transfer them to my bank account. They did however take those funds from my paycheck to pay themselves back on the money they've decided to hold hostage.

    Business Response

    Date: 06/28/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ***********************************, filed on 6/25/2024.

    In his complaint, ********************** stated that he was unable to access the funds from Payactiv **** Card. As of, now, our team is actively working to resolve the problem as soon as possible.

     In the interim, we have taken steps and have provided him the alternative means to access his funds.

     

     Should the BBB have further questions, please contact our Legal Operations Manager, *********************, at *******************************.

    Customer Answer

    Date: 06/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction June 19,2024 I added earned wages to my Payactiv card in the amount of *****. I tried to use my card Thursday June 20,2024 and it declined saying card number in active. I called Payactiv a the representative said that there is a known issue with the cards and if not fixed within ***** hours to call back and they could transfer my funds to a cash app or chime card. I called back on Sunday and spoke with a representative and they told them about my previous conversation with the representative . They said there is nothing they can do they fixed the issue for some of the payactiv cards but not all and I just have to wait til they fix it but they have my money that I cant access. I did a virtual chat with a representative on 2 separate occasions on Thursday and Sunday

    Business Response

    Date: 06/28/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by *****************************, filed on 6/25/2024.

    In her complaint, ******************** stated that she was unable to access the funds from Payactiv **** Card. As of, now, our team is actively working to resolve the problem as soon as possible.

     In the interim, we have taken steps and have provided her the alternative means to access her funds.

     

     Should the BBB have further questions, please contact our Legal Operations Manager, *********************, at *******************************.

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped using Payactiv in March and when I started using it again in May, they said I owed an outstanding ridiculous amount from March when every single paycheck it shows they are paid. The money is taking out of my paycheck and in May when I received my first good paycheck paid them $418 and then it said I was caught up and now theyre trying to say 600 and something is not making any sense to me and when I ask them about it or send proof of paycheck stubs I never get Direct answer back

    Business Response

    Date: 06/28/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ***********************, filed on 6/25/2024 

    As part of our investigation, we have made multiple attempts to reach out to ************** for additional information necessary to resolve his matter, but we have not received any correspondence from her.

    We encourage ************** to contact our ********************** at ************ to provide the needed details so we can assist her further.

     

    Should the BBB have further questions, please contact our ********************* at *************************************.

    Customer Answer

    Date: 06/30/2024

     
    Complaint: 21897393

    I am rejecting this response because: I am just now getting to read these responses, I had dropped my phone in water and had to wait for my new one to get here so I will be contacting payactive tomorrow morning as soon as I get off work. 

    Sincerely,

    ***********************

    Business Response

    Date: 07/09/2024

    Dear Better Business Bureau,

     

    Payactiv are responding to rejection of the Complaint #******** filed by ***********************

    As of now, we are still investigating her complaint and are committed to finding a resolution that meets ****************** needs. Rest assured, we will keep ************** informed every step of the way and provide updates as soon as we have them. We take all customer complaints seriously and understand the importance of resolving them promptly and to their satisfaction.

     

    Should the BBB have further questions, please contact our Legal Operations Manager, *********************, at *******************************.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 06/07/24 Amount: $553.86 Business:This business has held my money for more than two weeks.I have contacted them multiple times over the past 15 days.I have requested numerous callbacks from higher-*** but have not received a single call back.Each time I call, I am told that only higher-*** can handle the issue, leading to a frustrating and unproductive cycle.This situation is extremely unprofessional and unethical.Resolution Needed:I need my money refunded to the debit card on file.The card I have with them is blocked, and they are not sending a new card due to some error within the company.As a result, they are holding my money without any reason or resolution.Card Information:Pay Active Card #**** No resolution is in sight from the business.

    Business Response

    Date: 06/25/2024

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by *************************, filed on 6/24/2024.

    In his complaint, ************** stated that he was unable to access the funds from Payactiv **** Card. As of, now, our team is actively working to resolve the problem as soon as possible.

    In the interim, we have taken steps and have provided him the alternative means to access his funds.

     

    Should the BBB have further questions, please contact our Legal Operations Manager, *********************, at *******************************.

    Customer Answer

    Date: 06/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

PayActiv, Inc. is NOT a BBB Accredited Business.

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