Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold.com is allowing unidentified users and scammers to enter my property address online for unknown purposes. My information is then being marketed and sold to real estate agencies and others as a "lead". I continue to receive spam calls and letters from real estate agents that say I recently inquired about selling my home with Sold.com, which is not true. I've never heard of this website nor have I sought any real estate services. Sold.com should not be allowing the use of this information and should not be selling it, even if ownership is public information.

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing this to our attention, and I sincerely apologize for any confusion or frustration this situation has caused. After reviewing your concerns, it appears that your information may have come through one of our marketing efforts, such as an ad asking, "Find out what your home is worth." However, I understand that you did not intentionally submit this request, and I want to assure you that we take this matter seriously.
  Weve removed your information from our system and will no longer market or distribute it. Additionally, *** escalated this to our marketing team to investigate how this confusion occurred so we can rectify the issue and ensure this doesnt happen again.
  We sincerely regret the inconvenience this has caused and appreciate your understanding as we work to address this. If you have any further questions or concerns, please dont hesitate to reach

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's telemarketing team has called me numerous times to ask me about selling my house I have let them know that I am not interested they keep calling the phone calls come from a number that on my phone just says telemarketer and then there's nobody on the other end this is a deceptive business practice. As now I have to call them back be placed on hold for up to 10 minutes only to find out that it's this company calling me again after I've asked him to stop. I received a call today October 3rd at 11:00 a.m. there was no one on the other line I had to return the call get placed on hold with no business name with the answer be on hold for 10 minutes before someone finally answered telling me that they were with sold.com following up on an inquiry. I explained to her that I wasn't interested and I've asked for them to stop calling and suddenly she started saying hello hello acting like she could not hear me this is the second time that this practice has happened where the operator after I told them I was not interested pretended they could not hear me and then disconnected the call. At this point I'm feeling harassed I'm not interested in this company and I want them to not call me with these deceptive call practices.

  

  Business Response

  Date: 10/03/2024

  ****, thanks for bringing this to our attention. We received your information because you filled out a form online (or someone on your behalf did) about being interested in understanding what your home is worth or getting a cash offer for your home. We assist homeowners with both of these services which is why we called initially. We were calling just in response and to fulfill that online inquiry submitted. I apologize for the inconvenience of multiple calls and for the delay in our response time when you called in and when you answered the phone. We are looking into why that occurred as we agree with you that this is not a good experience and makes us look bad. There was no intent to deceive so we are sorry that it came across that way. I have confirmed that your information has been added to our internal "do not call" list and you will not be called again by our team or receive communication from us. We wish you the very best and thank you for reporting this so we can investigate and ensure that this does not happen to other customers using our service.

  Customer Answer

  Date: 10/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 6 month membership with Sold.com - to receive contact information on homeowners looking to sell their home. I never received a lead in the entire 6 months - even though I paid to be the lead agent in 3 different zip codes. However this isn't about that. I was adamant when I signed up that I only wanted 6 months [they wanted me to commit to a year]. My 6 month period recently ended - however I just learned yesterday that they are charging my credit card $250/month. I called them yesterday and they claim that they sent me a notice about this [total lie] - why on earth would I continue to spend money on a company that gave me ZERO benefit. This is total fraud. I am planning to contact various consumer protection agencies in ** - and I want this on record that this company is not legitimate and involved in fraudulent business activities. It is my fault that I ever entered into a business relationship with them - so my payment of $1100 will unfortunately be a loss to me. However I am demanding that they reimburse the additional $500 that they charged me after my contract was complete.

  

  Business Response

  Date: 01/27/2025

  Thank you for taking the time to share your experience. Ive reviewed your account and want to provide some context and clarification.
  You initially signed up for a 6-month program, and while we accommodated that request, its important to note that we typically recommend and sell 12-month contracts. The reason for this is simple: the leads we provide are top-of-funnel seller leads, meaning they are often in the early stages of their selling journey. Based on our data and industry averages, it can take ***** months for many of these leads to convert, which is why a 12-month term is designed to set agents up for success.
  We make this clear throughout our platform, including in our onboarding materials and webinars. I can share the recording of the onboarding session you attended if you'd like to revisit the information. Its not about offering longer contracts for the sake of itits about ensuring agents have the time and resources needed to nurture these leads and achieve the results theyre looking for.
  During your 6-month period, you received 33 seller leads, 21 of which are still active. These leads remain valuable opportunities, and I encourage you to continue following up with them. We offer scripts and best practices at support.sold.com to help you effectively nurture these leads and stay top of mind as they move closer to selling.
  I truly believe this program can deliver success when approached with the right expectations and consistent follow-up. While Im sorry it didnt meet your expectations this time, I wish you the very best moving forward and hope you see success with the leads youve already received.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are spamming me so hard! I got multiple calls and text the past four hours and they won't stop. Not sure how they got my number, gut this is unacceptable.

  

  Business Response

  Date: 07/25/2024

  Thank you for bringing this to our attention. We take concerns about communication frequency very seriously.
  Our records show that a request for a home valuation was made using your information. If this was done in error or without your consent, we apologize for any inconvenience caused. I have escalated your account to our marketing team to investigate and ensure your information is promptly removed from our contact list. We appreciate your patience as we look into this matter and get your info removed from our systems. 

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially the representative from Sold.com contacted me in October 2022 and was trying to make me sign a Contract for " Guaranteed Display" which I didn't sign it. And I have never used their services even though I was receiving their emails trying to get me hooked since 2022. They become more creative this year ( 2024) with their emails and started pushing their webinars, which I have not signed either. When on May 31, 2024 I received " Account review" with **********************, I didn't fall for their "offer" but on June23 rd, 2024, when I ****** my name, I noticed that there is Sold.com profile with my name and information but with the wrong company. I called next day, June 24th, 2024 and talked to their representative who stated that I have had this account since 2022 and she sent me an email to "log in" to my account and correct any info I need. Knowing quite well that I have not created any account with them in the past, especially with the wrong company, I was careful to proceed. So, the trick was to "accept their terms and conditions" before log in to the account, with the terms of owing them referral fees, etc. I didn't log in, nor agree to any terms and I called them back, asking to remove the account with my name from their website completely. Unfortunately, it is still there, even though they agreed to remove it, stating it would take ***** hours.

  

  Business Response

  Date: 07/05/2024

  *****,
  Thank you for reaching out and bringing this matter to my attention. I apologize for any confusion or frustration this situation has caused.
  After reviewing our records, it appears a request to join our referral network was submitted with your information on Sept 6, 2022, at 8:13 PM. This process involves going to our website, SOLD.com, and inputting your contact and brokerage details. This sends a request to our Agent Success team, who reviews the request and reaches out to go through our Onboard process, explaining how SOLD.com works, sharing best practices, and discussing optional programs. I show that call took place on October 10, 2022. On our end, it looks like our team proceeded to send the invite for you to access your profile through our Agent Portal and sign and review the referral agreement. I understand now that is not what you wanted, and I apologize for the confusion caused by our team. We are never trying to trick anyone into signing the referral agreement if they find post-Onboard Call that SOLD.com is not the right fit.

   I appreciate your patience and have escalated your request to our development team to expedite the removal of your profile. If you have any further questions, please reach out to me directly at **************. Again, I apologize for the experience you've had, and I assure you that we are committed to resolving this matter promptly. We value our network of agents and strive to provide a positive experience for all, though we understand that our services may not always be the right fit for everyone. Thank you for your understanding.

  Sincerely,
  *********************
  SVP, Agent Success

  Customer Answer

  Date: 07/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you in advance.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the Purchase Receipt I received when I purchased from Sold.com it says:Per our ******************* your subscription will automatically renew to a Month-to-Month term at the end of the initial term at current market pricing on the date of the renewal. If your subscription renewed today, the renewal price would be $270 per month.Per the ****************** it says:c. Renewal Term Upon expiration of the initial term outlined in the initial Ad order, Ads will be automatically renewed on a month-to-month term at current pricing at the time of the renewal. Advertiser will be notified by this automatic renewal at least 15 days prior to the expiration of the initial term. Advertiser will be provided means to cancel the automatic renewal via electronic or telephonic means.On 04/29/2024 I was charged $270.00. I have spoken to at least 3 people and they have not given me a refund. If they could show me that I was notified, I will drop this claim. But, had they notified me I would have definitely cancelled so I'm pretty sure I was not notified so I want my $270.00 back.

  

  Business Response

  Date: 08/13/2024

  Thank you for reaching out and sharing your concerns. I want to clarify that after you brought this issue to our attention, we looked into the situation further. It turns out there was a glitch in our system that caused the renewal notification email to fail, and as a result, you were not properly notified about the renewal.
  We always strive to operate fairly and transparently, and in light of this error, we did process a refund of $270.00 to rectify the situation.
  We apologize for the inconvenience this caused and appreciate your understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with sold.com on April 17th, 2024. I wrote in and called customer service over 5 times that I wasn't receiving alerts via email or text. I have received leads that are no good and I've been signed up less than a month. I only received 1 call back and a gentleman emailing me today and confirmed that they will cancel my account. He then said he will talk with the salesmen to see how he will handle my account. I paid $991 upfront, and it's been less than 30 days and I'm not happy with the service or leads. I would like my account cancelled and a refund.

  

  Business Response

  Date: 05/17/2024

  We have reached out directly to **************** via email to address her concerns and experience with SOLD.com in more detail. In our communication, we acknowledged that we failed to set proper expectations regarding the nature of the top-of-funnel seller leads provided through our platform. These leads often require nurturing over an extended period before converting to a sale.
  
  While we typically do not provide refunds, as we believe we have delivered value through the leads themselves, we made an exception in this case. We offered **************** a prorated refund of $825 for the remaining 5 months of her 6-month $990 agreement.
  
  We expressed our commitment to supporting ******************** success moving forward by providing coaching, best practices, and guidance on effectively working any remaining leads in her portal.
  
  We appreciate ******************** feedback, as it allows us to improve and ensure a positive experience for our valued agent partners.
  
  At SOLD.com, we value open communication and customer satisfaction. We are grateful for the opportunity to resolve this matter directly with **************** and look forward to the possibility of continuing our partnership under properly set expectations.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls about getting a home evaluation. Im not looking to sell. Ive never even been to this site before. Can you take my information out of your system? Thanks

  

  Business Response

  Date: 08/13/2024

  Thank you for bringing this to our attention, and I apologize for any confusion. We only aim to contact individuals who have specifically requested information from us, so Im sorry to hear that this was not your experience.
  I will personally look into how your information was obtained and ensure that your details are promptly removed from our system. Your privacy is important to us, and we want to ensure that you are not contacted again.
  If you have any further concerns or questions, please feel free to reach out directly at ****************.  Again, I apologize for the inconvenience, and thank you for your understanding.

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, I was contacted by sold.com for real estate leads. At that time I was told that leads were vetted by a "concierge" of the company. This involved the company calling people that visited their site and ensured they were a valid potential real estate customer. In the 10 months since then, I have received probably 100 leads. each one of these was followed up by me with phone calls, texts, emails and/or paper mailings. I have managed to talk with exactly two people. Both were bothered by my calls and not at all interested in selling their homes. The $1800 I spent was an abject failure and further evidence that ANY business involved in delivering real estate leads to realtors is fraudulent. I would be thrilled if sold.com no longer existed.

  

  Business Response

  Date: 08/13/2024

  This is the 2nd review submitted by the same agent. We addressed this in the other comments which had different details included. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a telemarketing service that constantly calls and harasses you. My phone is on the Do Not Call list and they still call asking if I want to sell my house or if I want an appraisal. They are rude and disrespectful.

  

  Business Response

  Date: 03/14/2024

  Hi ****, thank you for reaching out to our team and we apologize for any inconvenience our outreach may have caused. Your concerns are important to us. Upon investigation, it seems your contact details were obtained through one of our partners as a  request for a free home valuation. However, we understand your desire for privacy and are reviewing the information provided to ensure that we are being relayed proper information. 
  Your information has been promptly removed from our system to prevent further disturbances. Should you have any further concerns or require assistance, please feel free to contact us at *****************