Business ProfileforGlobal Exchange Vacation Club

1. Membership Purchase: I purchased an RCI membership approx June 2022 through the Global Exchange Vacation Club (GEVC) for over $6,680.00. I was promised platinum status with ****** points per year, plus confirmed bookings if done 2-3 months in advance.2. Usage Attempts: Since acquiring the membership, I have only been given ****** points not ****** as promised. I also tried multiple times to book accommodations. Despite attempting to book as far as seven months in advance, I have never found any available dates. The said company promised I would have no problem extending available points.3. Points Expiry and Additional Charges: My points are due to expire soon for the year 2023. RCI is demanding an additional $110 to extend these points, which I find unacceptable given my inability to utilize the service as promised. Sometimes I'm on hold for over 57 minutes. As a nurse, I only get a 30-minute meal break.4. Communication Attempts: I have contacted RCI and Global Exchange Vacation Club (GEVC) multiple times to address these issues, but the responses have been unhelpful and dismissive. Additionally, I have experienced significant difficulties in reaching anyone for assistance with bookings or to have my questions answered.5. Pricing Discrepancies: When I look at a place to visit, such as ******, and try to book a particular hotel through GEVC for 3 days, RCI charges me $2,200. However, if I go directly to that same hotel in ******, I am charged approximately $172 per night. This is clearly a scam.6. Desired Resolution: I am seeking to terminate my membership with RCI and Global Exchange Vacation Club without incurring any further costs. Additionally, I request a full refund of the membership fees paid, as I have not been able to use the service at all. Please heed my words, and do not fall into this TRAP!