Business ProfileforInfinity Home Solutions, Inc.

Very unfortunate to have to write this, I had 2 technicians show up a week apart to assess my AC unit. The first technician **** stated it was the thermostat and since my thermostat was wireless they would need to order it and he would come back out to replace. The office was supposed to call me the following day, I had to reach back out a week later via text, call, email because no one was responding. A few days later I got a call from the gal in the office that my thermostat came in and the technician would be out tomorrow. I received no alerts on my phone that he would be arriving earlier, the first technician was great, he called hours before and gave me ETAs. The second technician ***, showed up at my house 4 hours early did not call or leave a note to notify me he was coming. Then came back at our scheduled time at 2, wasted 45 minutes of my time to tell me he didnt think it was the thermostat but he would replace if it I wanted him to. THIS IS THE ***** OF MY COMPLAINT, as follows:After talking with ***, he seen the hesitation that I was on the fence about the thermostat, he reassured me that I could call within the 30day window to install the thermostat if I decided to change my mind and it would be covered. He is stating that there was a miscommunication and since he is the Senior technician he basically overrides Noahs initial recommendation.If I want them to swap it out I would need to pay out of pocket, highly unprofessional. He knows he is in the wrong and based off the other reviews I see here and platforms I can now see this is a shady company.There other solution was to have the home warranty company send me to a second opinion company, just so they dont have to come back out.