Complaints

This profile includes complaints for Grace Moving Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Grace Moving Company LLC has 2 locations, listed below.

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  Grace Moving Company LLC

  800 Janopaul Ln Modesto, CA 95351-3937

  
• 

  Grace Moving Company LLC

  232 W Larch Rd Tracy, CA 95304-1636

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have Grace moving company move me out of my home I sold. The manager at the time uncertain of his name. He has since retired. He suggested to me that they could also store my items in their warehouse at a much more reasonable price than a storage facility. I agreed and began paying the amount I was quoted. I did get some of the items out of the storage and planned to come back. When I called them to make a rental payment they refused it and quoted me a new price 3 times the price I was paying. Based on this I could not afford to pay the storage fees. I tried to arrange a reduced amount so I could come and pick the rest up but they refused. I recently spoke to ***** and made verbal agreement to pay $2,000 for back rent. She agreed and said she would e-mail me the agreement and I could pay when I came to pick up my remaining item. I then received a certified letter demanding I pay over $11,000 giving me 10 days or they would hold an auction. I never signed a new contract with anyone else other then the manager that has since retired.

• Initial Complaint

  Date:04/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Grace moving company broke a large buffet glass while packing. I filed a claim with them. After multiple attempts, I spoke with office manager.She told me they got estimates and will cost about 500 dollars to replace The glass. We agreed to share the cost. They pay 350 and I pay 150 dollars. Unfortunately no follow up and not returning my call. The move Happened about a month ago. I had to make multiple calls and leave messages in order to talk to them .I can provide more information if needed. Thanks,

  Business Response

  Date: 04/29/2024

  The replacement glass was already ordered, but due to its intricate shape, it had to be special ordered by our vendor. 

  I have relayed this to ************, but unfortunately there is nothing we can do to speed up this process. 

   

  Kind regards, 

  *********************************

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  I will get back with your office if work not completed in timely manner. Appreciate your assistance in this matter.

  Thanks,

  *************************, M.D.

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My move was 9/15 with my items coming from Grace's storage in *****.I started calling Grace about missing items on 9/26 then again 9/29 then on 10/7. They had 3 weeks to look for my items with me repeatedly calling them I find out if my items were located. I keep leaving messages with zero follow up on Grace's part.On 10/10 I texted ***** pictures of missing items. I filed a claim over a week ago and called 4 more times with no call backs to find out what is going on with the claim. I have called Grace over 10 times. I need Grace to find my item or close my claim.

  Business Response

  Date: 12/08/2023

  This claim was settled on 11/13/2023. The Client and I have had many conversations and as far as I know, she is happy with the outcome.