Business ProfileforJe t'adore pet salon

Worst experience, with police needing to help get my dog back. I dropped***** off on October 18th at 2:30pm, for his appointment. I got a call at 6pm, letting me know***** would be ready & will cost $200. I asked about these grooming upcharges & why they weren't explained to me for approval. This is almost double what I normally pay to have him groomed. When I arrived, ******* told me they do not accept cards anymore. I pointed to the card machine & signs showing all forms of payment, accepted at this business. She yelled at me, "pay cash or you don't get your dog back. We stopped accepting those forms of payments since you've been here last, so don't tell me how to run my business." I asked if I could ***** payment. She wrote down the phone number on a piece of paper, had her confirmed number entered, which I then sent the $200 ***** payment. I showed the payment confirmation on my phone & ******* said, "I don't know who that is". I sent payment to the number she wrote down on the paper and just wanted my dog. At this point, I begin to cry. ******* began to mock me & yelled at me to stop crying, only to continue to make fun of me. She said, "get cash & then you can have your dog back". I called 911 to step in. As soon as I was off the phone with dispatch, ******* demanded that I give her back the paper with the number she wrote down. She then tried to take it from my hands. The police arrived and I paid another $200 to a different number via *****, which totals $400 to get my dog back. No communication, up-charging, all of a sudden not accepting payment other than cash, & providing multiple ***** accounts. Past employees have reached out to me since my **** review, saying ******* has been up-charging to pocket the cash from customers and employees' commission/tips. The owner lied in their **** response back to me, with no intention to have this matter resolved or an apology. ******* is cashing in, to qualify for Gov. assistance, per past employees' messages to me.