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          Willow Pump has 1 locations, listed below.

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            • Willow Pump

              1975 W El Camino Real STE 306 Mountain View, CA 94040-2218

            Business ProfileWillow Pump

            Breastfeeding

            Contact Information

            1975 W El Camino Real STE 306

            Mountain View, CA 94040-2218

            Get Directions
            Visit Website
            (888) 945-5693

            Customer Reviews

            1.2/5

            Average of 46 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            89 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1975 W El Camino Real STE 306, Mountain View, CA 94040-2218
            BBB File Opened:
            4/11/2019
            Years in Business:
            8
            Business Started:
            2/20/2016
            Alternate Business Name
            • Willow
            Business Management
            • Customer Care
            Contact Information

            Principal

            • Customer Care

            Customer Contact

            • Customer Care
            Read More Business Details and See Alerts

            Customer Complaints

            89 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have purchased a willow go pump from Amazon (which the company says it is an approved way to purchase the pumps) I went on Amazon and purchased my pumps on 10/09/2023. I have been using them and all of the sudden one of my pump motors has broke(this is a know problems with their pumps) and the other has a crack in the side of the pump (also a know complication of their pumps). I called their customer service on 06/07/2024 and was help but she was rude. Then the next day I was told that because I purchased from Amazon that they will not warranty my pumps. I then tried to escalate to a supervisor and she told me that I can purchase a new pump through them but that is the best they can do. All I want is for them to honor their warranty. Because of this they are messing with my babys way to eat and me financial because I also feed other babies.
            Read More
            Read 88 More Complaints

            Customer Reviews

            46 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ineisha W

            05/29/2024

            I purchased the pump less than 30 days ago. They refuse to refund. The agents have poor customer service. They offered a consultation appointment that was over a month away before they could send out a replacement pump. I do not recommend.

            Willow Pump Response

            05/30/2024

            I am so sorry to read about your experience. Someone from our customer care team will be in touch to discuss.

            Willow Pump Response

            05/30/2024

            I am so sorry to read about your experience. Someone from our customer care team will be in touch to discuss.
            Read 45 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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