Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8,976 total complaints in the last 3 years.
3,213 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a video on YouTube, a single episode of The Office, Season 6, episode 8, titled "Koi Pond". There were 2 prices, $1.99 for SD quality and $2.99 for HD quality. I purchased the HD quality version but upon viewing the highest resolution available was 480p, which is not HD quality. I requested a refund and was denied by their automated customer service. There is no other way to contact them regarding this issue other than a general feedback email. I am not concerned about over-paying the $1 extra, I'm more concerned about a promised product/feature which does not exist. If a video does not exist in HD then Google cannot upcharge for it.
Business Response
Date: 07/14/2022
Business Response /* (1000, 5, 2022/05/16) */ Hello *****, We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/ If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we may further investigate. To get in touch with our YouTube team directly about a paid membership or purchase, please contact us via this page: https://support.google.com/youtube/answer/7071292 Sincerely, ****** Google Support Team Consumer Response /* (3000, 7, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Google/YouTube does not address the issue at hand: The video I purchased has two payment options, either standard definition for $1.99 or high definition for $2.99. I paid extra and opted for the high definition version but the video did not come in high definition, instead the highest resolution available was 480p. 480p is not high definition. This is not about the $1 extra I paid. This is about YouTube (owned by Google) promising a service at a premium price and not delivering that service. This is about the millions of times individuals paid extra for high definition content on YouTube but instead received the standard definition version. If a high definition version is not available then YouTube should not have that as an option for purchase. Additionally, regarding contacting their support, Google/YouTube does not have any actual way to contact any real customer support. The only way to send them a message is through a vague "feedback" prompt; I have sent them a message through that prompt and have yet to receive a reply from them. Business Response /* (4000, 9, 2022/05/30) */ Hello *****, Thanks so much for getting in contact with us and we're so sorry to hear about your movie not playing in the proper resolution. Would you mind contacting our support 1:1 team so we can have someone help you troubleshoot and resolve this? You can contact us by making sure you're logged into the Google account you used to purchase the movie and navigating to: https://support.google.com/youtube/gethelp We look forward to helping resolve this. Regards, The YouTube Team Consumer Response /* (4200, 11, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) To reiterate: Google/YouTube does not have any actual way to contact any real customer support. The so called "support" link they keep providing is actually a confusing mess meant to frustrate the consumer. I was able to navigate through this mess and sent them a message on May 14th which did not go to any customer service, instead it was posted to a community forum and I was not provided with any case ID. I have yet to receive any response from customer service. Again, the issue at hand is that YouTube is offering two payment options, either standard definition for $1.99 or high definition for $2.99, but the video is not available in high definition. YouTube is charging extra for a service it did not or can not provide. There should be no option to pay extra for high definition if there is no high definition video available. Business Response /* (4000, 13, 2022/06/19) */ Hello, *****! Thanks for getting back to my email and apologies if there was no option for you to contact us. Please expect one of our support from YouTube team to reach out to you within 24-48 hours to provide help and ensure that this issue will be resolve. We look forward to helping resolve this. Regards, The YouTube Team Consumer Response /* (4200, 15, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Google did reach out to the email I used for this BBB complaint and they requested I provide them the email I'd used for the youtube purchase to better assist me. I provided my youtube account info, and they explained the situation regarding the unavailability of HD for PC. I requested a refund and they gave me a refund. This was a very straight-forward situation which could have easily and quickly been resolved had I been able to contact customer support directly. Unfortunately, there is no direct way to contact google/youtube customer support. Their instructions lead the user to a "feedback" prompt; this feedback just gets posted on a community forum and there is no indication that customer support ever reads it. Before escalating the issue with the BBB I did go through the process of leaving "feedback" but NEVER received any response or claim ID from customer support. Additionally, their automated method of refund is also very flawed, and without a direct line to customer support it becomes impossible to get a refund without meeting very specific and somewhat arbitrary requirements. The ONLY way I ever received any help was by escalating it through the BBB. I will acknowledge though that once I was able to communicate with customer support, they were very helpful and willing to resolve the original issue. The outcome of this situation is mixed: yes, google eventually refunded my money, but it was an unnecessarily difficult process to get a hold of customer support and their instructions on how to contact customer support leads users to a dead end.
Initial Complaint
Date:05/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I started a ******* (**) channel.2. It qualifies for monetization.3. I'm experiencing a technical issue with the process.4. I have utilized the available sources for help by contacting the ** Creator Support Team.5. This has been going since April ****. Time is of the essence when you have a ** channel.7. I have communicated with ** and Google on a frequent basis. 8. I have a stack of messages between us that have resulted in nothing at all.9. I have done each and everything they have instructed me to do and we haven't resolved the issue.10. Now, they are telling me that they have exhausted all their resources eventhough this issue hasn't been resolved.11. The issue needs to be looked at by a computer engineer but ** and Google have said that's not possible, which makes no sense because there's an obvious issue that is causing me to not complete the steps for channel monetization.12. I just need someone to help fix this issue and the way ** and Google have their companies setup, the user can only seek help through a restrictive support system.13. Essentially, I would have to start a new channel from scratch and that is an unrealistic solution based on the requirements in place.14. In conclusion, my complaint against ******* is for of the lack of support and the glitch in their system.
Business Response
Date: 05/16/2022
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we may further investigate.

To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *****************************************************************

Sincerely,
******
Google Support Team
Customer Answer
Date: 05/17/2022
***Document Attached***
This is a screenshot of my ******* channel.
The channel is Thunder Sky *************** Attachment/File: ThunderSkyStudioChannel.png
Customer Answer
Date: 05/23/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I can't accept this response from Google. The reason I filed a complaint is for lack of support and a glitch in the system. This response doesn't address those concerns.
The links in the response from ****** are the same links I have previously tried.
Here are the case numbers from my previous attempts using those links:

Google One Support Case ID ***************
YouTube Support Case ID ***************

I request further investigation for this claim.
I urge ****** to take a closer look at the documentation for these case numbers.

Additionally, I want to point out that in the response from Google, ****** said "For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below."
My response to that is, I have been in contact with both teams since April 13 and my experience doesn't reflect what he is suggesting. I will provide the emails as proof.

In conclusion, I'm not satisfied with the response as it appears to be the same approach that doesn't provide a proper solution to this problem.

***** @thunderskystudio

See Attachment/File: GoogleApril13
Business Response
Date: 05/31/2022
Hi *****,

We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this ASAP.

Could you please let us know the issue your facing to monetize your channel and the steps you have taken to resolve it.

Thanks,
*****
Google Support Team
Initial Complaint
Date:05/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I transferred 3 phone lines, two were number transfers and one with new phone. New phone was 20.84 and 3 lines were 75 per month. My first two lines transfer was complete and were ready for use 5/9 around 8 am. Started third line transfer on 5/9 around 5pm and was ready for use by 9pm. ** sent me 1st month bill for first two lines only, at regular price of $40/line+20.84 phone cost+ 9.46 tax total 110.29. This should have been around 95+tax. Received bill at 5/10 12:06pm well after 3rd line is was active for whole night. Third line bill will be regular 40/ month prorated and added to next month bill. Next month bill will be 75 for three line + around 40 for 1st month on 3rd line. So I'll be paying another 40 extra next month. ** is saying system generated bill before third line became active and hence cannot do anything about it. Customer service says they understand and would be equally frustrated but cannot do anything since it's system generated. So they are charging me 120 for three lines instead of 75 for 1st month. Hereby requesting you to please help me this resolved.
Business Response
Date: 06/21/2022
Business Response /* (1000, 5, 2022/05/16) */ Hello ******, We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/ If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate. To get in touch with our Google Fi team directly, please contact us via this page: https://support.google.com/fi/gethelp Sincerely, ****** Google Support Team Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Google FI customer service before coming to BBB. As requested, please see below case numbers to help you investigate: ************************************************ Appreciate if you can resolve this at the earliest. Business Response /* (4000, 9, 2022/06/01) */ Hello BBB Team, We thank the customer for providing us with this information. The customer's issue is resolved and thus no further action is required. We request BBB to close this case. Thank you, The Google Fi Support Team
Initial Complaint
Date:05/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google has refused over days to allow me to delete my email account. It demands a reply on a nonexistent phone number. I changed the account phone number days ago; I even waited for a day to make sure that google caught up to my account changes. Yet google STILL demands that I reply to a security text - on a long-nonexistent phone number. I authorized my other gmail account to oversee this email account, but google still demands the nonexistent phone number. Google still demands this long-gone nonexistent number, refuses to change the authorization over to the existing number on the account (the number I use for two step verification daily), and still refuses to let me close my own account.
Business Response
Date: 05/16/2022
Hello VJ,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we may further investigate.

For Account Recovery issues, we recommend checking "Tips to complete Account Recovery steps" ( *******************************************accounts/answer/7299973 ) for help.
If your account is disabled please go to this page: *******************************************accounts/contact/disabled2

Sincerely,
******
Google Support Team
Customer Answer
Date: 05/22/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This was a reply from someone who clearly failed to listen or read. I did not need to "recover" the account. The web page copied and pasted led only to questions and comments from people who could not get into their own account and had no response from google. Therefore going "internal" with google is an exercises in futility. I was also LOGGED IN TO THE ACCOUNT. The instructions say that to recover an account, one needs to log in first. A mentally ******ed ****** incapable of logic must have written that. I did attempt the account closing one more time, and it appears to have succeeded. I can be reached with a response at *********************** I delegated the ahwiyah account to it. Google needs to do two things: (1) verify to me that the account is closed. (2) Know that I close honest, non-fraudulent google accounts ONLY when google makes it too difficult for me to use MY OWN ACCOUNT. (3) See #1 and verify to ********************** that the ahwiyah account is closed.
Business Response
Date: 05/31/2022
Hello,

Thanks for your request.
We've responded back to your contact email address with case ref #1-7747000032845.

Regards,
The Google Team.
Initial Complaint
Date:05/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google won't help me, I broke my phone and I don't have a rember all the information I have on the account. Now I can't turn off my Google fi phone service. Google customer service is gives me the run around. how can a company charge me money monthly and I can't make it stop. I feel Google is doing fraud to me because they have my emails and all my information and charge me money for a service I can't stop.
Business Response
Date: 05/16/2022
Hello *******,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Sincerely,
******
Google Support Team
Customer Answer
Date: 05/20/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried that, it was a loop to nowhere. I followed the links and they want my password, I don't have, they then try to text me, my phone screen is broken, and the loop continues like that.
Business Response
Date: 05/26/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

"For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (*******************************************accounts/answer/7299973) for help.
If your account is disabled please go to this page: *******************************************accounts/contact/disabled2"

Regards,
******
The Google Support Team
Customer Answer
Date: 06/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Google has zero customer support. ********************** has found a way to just give the same answers with the same result. Google is stonewalling and provides no resolution for any issue. I should be able to at least pay my bill so Google doesn't charge me a fee or send me to collections due to any bill they won't let me pay, they just keep putting people in a loop with no way to resolve any problems.
Initial Complaint
Date:05/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is our legal opinion and observation over decades that ******'s Digital Millennium Copyright Act ("DMCA") Office selectively refuses to remove bona fide, legitimate, copyright infringing art work, images, photographs, original text, author's work, corporate logos, and other stolen intellectual property by thieves on the internet appearing in their search results, for political reasons. In other words it is our legal position that Google DMCA Department only removes website links and assists customers whose political leanings and value systems align with their executive and managerial branches, or sometimes with political activists located within their company. They routinely refuse to remove copyright infringing materials with simple one-liner rejections, like a drunken arrogant King, with absolutely no legal reasoning or justification for their criminal actions, in violation of federal law. Please investigate and advise.
Business Response
Date: 06/22/2022
Business Response /* (1000, 5, 2022/05/19) */ Hi, Information in our search results comes from third-party, publicly available web pages. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content. If Google's result is different from the current page, you can request a cache removal via the removal request tool. https://**************************************** Also: See for more information on removing out-of-date content from our search results. https://******************************************** If the information you'd like to remove is still on the current page Visit this page to learn how to contact the site's webmaster and request a change. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content. https:/***************************************** Thanks *** Core Team Consumer Response /* (3000, 7, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is clear that the Google Legal Department ignored federal law specifically the Digital Millennium Copyright Act ("DMCA") which calls for immediate removal/delisting/de-indexing immediately upon notice of copyright infringing website links and images, and the original website links and images that are copyright protected, because they think they are "hot shots" and want to litigate copyright lawsuits in federal court because they get paid more money that way. It is a total conflict of interest and is completely unethical and illegal. Please urgently investigate and advise. Kind regards, *** Business Response /* (4000, 9, 2022/05/31) */ Hi, Information in our search results comes from third-party, publicly available web pages. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content. If Google's result is different from the current page You can request a cache removal via the removal request tool at https://********************************************* https://******************************************** for more information on removing out-of-date content from our search results. If the information you'd like to remove is still on the current page Visit https://**************************************** to learn how to contact a site's webmaster and request a change. If that information no longer appears on the third-party webpage, Google's cache will update itself over time to reflect the page's new content. Thanks *** Core Team Consumer Response /* (4200, 11, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is quite insulting to both undersigned complainant and probably the ********************** that Google herein uses "canned responses" which are exactly identical to one another, hereon 5/19/2022 and 6/09/2022, with absolutely no changes, to underscore their absolute disdain and disgust for good customer service. It is indicative of the kind of sociopathic treatment that we received with regard to our original copyright infringement complaints that Google ignores, that were the original subject matter of this complaint.
Initial Complaint
Date:05/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my account a few weeks ago and was charged for the last little bit I still owed. Which was fine. But on the second of this month, I was charged $50 dollars for a canceled and nonexistent account. I asked for a refund and still haven't gotten one.
Business Response
Date: 06/13/2022
Business Response /* (1000, 5, 2022/05/16) */ Hello ********, We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using https://support.google.com/ We have thoroughly reviewed your complaint and are unable to determine the specific product that you are experiencing issues with. We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this as soon as possible. Here's what we need: 1. What is the product that you are experiencing issues with? 2. Any previous case ID that you could provide? 3. Any other information that could help us investigate this case. Once we receive this information, we should be able to assist you further. Sincerely, ****** Google Support Team Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not looking for a product. It was google AdWords that I was having a problem with. I no longer want to be charged for my canceled account Business Response /* (4000, 9, 2022/05/26) */ Hi ********, My name is *****, from the Ads Escalations team. I'm sorry to hear about the trouble you've had with your account. I'd suggest reaching out to our support team with the help of this form: ************************************************************* If you've submitted a form before, please share your case ID. Best, The Google Ads team
Initial Complaint
Date:05/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently hacked on my Facebook and my passwords were changed. I was advised to change my passwords to my accounts after I filed a police report. I did but did not update my new number to 2 step verification because I additionally was told don't share this number to avoid this happening again. So I didn't realize that the 2 step verification was still active and I'd be able to change my password without a prompt coming up if I needed to update my phone number. I have severe anxiety and being hacked has overloaded me. I made a stupid mistake in fear. I have a police report, can verify my identity, but the ********** number attached to the email was a number I no longer have and all the codes keep going to it. Please provide a way for me to get my account back. I am disabled and keep my medicaid by running my ebay store. They refuse to reinstate it without my Google voice number and my Gmail which is locked. In medicaid they require you to work to keep your medicaid it's what I qualify for, and losing an 18 year old account and all my listings really is not repairable. They are asking for reports to verify my sales and I cannot log in. All my emails and accounts are connected and cannot be accessed. I also am a Google One member and all my images and files for decades, 11k contacts, all missing. Please. I can provide proof it's my account. Please give me another way besides sending codes to an old number I released, and then learned my sim was broken and could not activate another number. My carrier can prove this. Please. I can send c3 and police report.
Business Response
Date: 05/16/2022
Business Response /* (1000, 5, 2022/05/16) */ Hello ******, We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *************************** If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we may further investigate. For Account Recovery issues, we recommend checking "Tips to complete Account Recovery steps" ( ************************************************************************************************************************************************************************* Sincerely, ****** Google Support Team Consumer Response /* (3000, 11, 2022/06/13) */ Hello, As I said in my application. I do not have email on my phone or in my home. I only check my internet once or twice a month. Please reopen this case. The reply from Google was automated. It was not helpful. I request assistance from a human being so I can retrieve my account that got locked from being hacked. ****** Business Response /* (4000, 13, 2022/06/20) */ Hello, Thanks for Google Account Recovery request. We've sent an email to your contact email address with case ref #X-XXXXXXXXXXXXX. Please visit the link below for Tips to file an Account Recovery request. *******************************************XXXXXXX Regards, The Google Team.
Initial Complaint
Date:05/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BROKE MY PHONE AND GOOGLE HAS NO CUSTOMER SERVICES SO I AM STILL CHARGED FOR A SERVICES THAT I CAN'T USE AND NO LONGER HAVE.
Business Response
Date: 05/16/2022
Hello *******,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Sincerely,
******
Google Support Team
Initial Complaint
Date:05/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In regard to: ROS - Viva La Vida (********) Live Studio Cover = ********** viewed 2 date *My (made invisible) ******* Comment: - I made 2 months ago "ROZE' completely OWNED Me in AMERICA When I discovered her under the Mask (I Fell head over heels) Over how TALENTED adorable deserving polite endearing she was/Is (Happy ****** Unearthly ****** *Not 1 single thumb up & no comments? OK My comment was ****% ignored by 10 million viewers ??? IMPOSSIBLE!*A NEAR IDENTICAL COMMENT 2 months OLD LIKE MINE "***'s voice really is something else. wow, She truly has no limits as a singer = ****** Thumbs & 493 Replies" *While 1 may think throttling, shadow Bans, shading & completely making 1 invisible (Thru discrimination) Based on 1 single Comment) I may have made?? YEARZ Ago (& Don't Know) Seems Impossible but in AMERICA It Is real & Happening, Multiple, Multiple attempts 2 correct, contact for any responses from ******* rep, for the banned IP address on any & all my comments is all I ask (how can I correct) & or who or WHY have I been discriminatorily (Without Notice or resolve) Black Listed from (ALL/ANY) innocent community comments & fair equal Unbias participation. *All I ask is for a Fair Privilege to Participate like all others EQUALLY without levied discrimination & or ignored by ******* to ANY response to all my many, many attempts to contact the company ~ While they sell my IP Information for Commercial gains *Why is my profile being discriminatorily silenced from views, ****************** If shadowbanned (Can ******* let me Know & WHY?) That's all I ask (a fair unbiased resolve to turn my profile back on) metaldad2112
Business Response
Date: 05/13/2022
Hello ********,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below.

To get in touch with our team directly, please contact us via this page: ***********************************************************************

If you have recently reached out through Google Support channels, we ask that you please share your Support Inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Customer Answer
Date: 05/27/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I Contacted You-tube (Not Google) They've rather than address the Issue use the tactic to snub me off to google Where Google will refer me back to ************* Clown Car Pass the Buck game continues to have me chase my own tail ************* as usual deflecting responsibility ... No Resolve, No ***************** No Business ethic & or ******** care ... ******* how about YOU **************************************** this unidentifiable reckless DICRIMINATION of my account without justice, notice, explanation or MERIT! If I ever did anything wrong at all I'd only like to know what that could have been ~ My Account is being 100% BLOCKED FROM ALL Views/Reponses (I can't comment on any other persons post/s) ...
Business Response
Date: 06/06/2022
Hello ********,

Thank you for reaching out with your concerns.

We are unable to locate the removed comment based on the information you've provided us. If you could please provide the comment link in question, we'll be able to look into this matter further.

Sincerely,
The ******* Team
Customer Answer
Date: 06/10/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
We are unable to locate the removed comment? WTF! --- Can you click & paste anywhere in my description where I suggested any comment had been removed & by unable to find? It's being confused with all the other "ROS - Viva La Vida (********) Live Studio Cover = **********" With that description has it been confused with your other identical searched queries? If your motivation is more to intentionally act confused please find another comprehensive team to address this (Again) It was never a removed comment but a shaded from public view Comment garnering not a single thumbs up (Please have an American English speaking rep) ***Read my original complaint ~ Please have one who can read respond ... your response is obviously nothing but an incompetent attempt to Brush off side step your consumers ~ I am currently monitoring a multiple of other comments I've made on other peoples publically submitted videos (One with over 6 million views In under 8 days & still my comment made in the 1st 5 days of it being submitted has 1 Thumb up & all others comments are getting ****'s of thumbs (I am being shaded & Whitewashed) WHY? Another with millions in views While I'm 100% ignored others are visible while my comment remains invisible ~ video: ****************************************************************************
My User ID: ************ - 5 days ago (my comment =
Instantly Easily Likable (While Old ************ used here) They All Work (not even 1 like) I've been made ****% invisible! WHY? WHY? WHY? All I ask is for the right to participate, W/Equal inclusion like all others (Fairly) Not Being discriminated against without any notice of WHY? WHY? WHY? Please all I ask is not to be discriminatorily shaded without just cause or reasonable understanding
Business Response
Date: 06/28/2022
Hello ********,

Thank you for reaching out with your concerns.

We are unable to locate the username based on the information you've provided us. If you could please provide the channel page in question, we'll be able to look into this matter further. Below are instructions on how to obtain a channel page URL: 1. Find the channel page in question on *******.com 2. In the address bar at the top, you'll see the channel page URL (example: ******************************) 3. Copy the link and paste it into your email reply

Sincerely,
The ******* Team
Customer Answer
Date: 06/29/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
"ROS - Viva La Vida (********) Live Studio Cover *******************************************
metaldad2112
4 months ago ROZE' completely OWNED Me in ******* When I discovered her under the Mask (I Fell head over heels) Over how TALENTED adorable deserving polite endearing she was/Is ... (Happy ****** Unearthly ****** (NOT 1 THUMB OR COMMENT) I'M BEING BLOCKED!! A NEAR IDENTICAL COMMENT (2 months OLD LIKE MINE) by> prize
**** is one of the artist you sings with her soul we can feel her emotion in the song when she sings. = 2.2K Thumbs & 20 Replies
*
8-days old comment: by> ***********************
I can listen to ***'s voice all my life without getting bored = 218 Thumbs & 3 Replies
*
By lalalisa_m - 2 months ago
***'s voice really is something else. wow, She truly has no limits as a singer = ****** Thumbs & 493 Replies

While you may think throttling, shadow Bans, shading & or completely making one invisible (Thru discrimination) Based on 1 single (someone disagreed with my Comment) I may have made YEARZ Ago ... Seems Impossible but in ******* It Is real & Happening
Business Response
Date: 07/20/2022
Hello ********,

Thank you for reaching out with your concerns.

As the comment in question has been purged due to deletion by the user, the content is no longer available. As such, our team is unable to review your appeal at this time.

Please visit the ******************* to learn more about our policies: *******************************************

Sincerely,
The ******* Team
Customer Answer
Date: 07/27/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
BLATANT BOLD FACED ****% LIE LIE LIE (NOT A RESPONSE ANOTHER LIE LIE LIE) The Video Is still active & Both my comments are visible to me alone (The Original 5-month-old comment (still not a single Thumbs up or ******* user comment made) & The Follow up comment 2 months old (Also not Being available for any other user to read) It also has been made INVISIBLE along with every comment made on ******* by myself with any other & all ****************** Why have I Been singled out blocked & invisibilized without viable fair to ask for notice or understood reason (Controlling any & all public opinions & right to fair use in expression to Free speech (YOU-TUBE THROTTLING) Nothing I said is offensive or *********** has NOT NOT NOT BEEN Deleted (I see it on the thread TODAY 7/27/2022 ~ Lie After Lie After Lie is your only answers ~ Rather than responding with honesty you deflect with ANOTHER LIE! Can You STOP LYING! & Turn this over to one who can address this without BOLD FACED LIES!
*
metaldad2112
5 months ago
ROZE' completely OWNED Me in AMERICA When I discovered her under the Mask (I Fell head over heels) Over how TALENTED adorable deserving polite endearing she was/Is ... (Happy ****** Unearthly ****** *******************************************

Why in God's name? would that be deleted by the owner & or was my comment found to be offensive and in need of being blocked?? WHY WHY WHY ~ Please No More Lies !!!
Business Response
Date: 08/23/2022
Hello,

Your issue has been escalated to the best experts possible for further investigation.

Our specialists are currently working on this case and should provide an update as soon as they have some new information.

We ask the BBB to provide us more time while we work for a solution.

Your patience is appreciated while we work for a solution.

Regards,
******
BBB Core Team

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