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Business Profile

Online Education

Coursera, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 296 total complaints in the last 3 years.
  • 123 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in a trial membership with Coursera for ****** AI course. Throughout the 7 days I never visited the course due to lack of time. I winded up enrolling so I wouldn't be entered into taking the course after the 7 days and billed $50 a month. I have screen shots of the cancellation but they have been trying to bill me by seeking to debit my bank account. There's no contact emails and they do this on purpose so it's almost impossible to reach them with issues. If you look at the many complaints this is one of the top issues. The course was cancelled, and I closed my membership account. I would like for Coursera to not try to debit my bank account and not contact me.

    Business Response

    Date: 04/26/2025

    Hello ******* ********,

    We sincerely appreciate you bringing this to our attention. 

    We recently reached out to you via email to resolve this issue.I can confirm that your subscription has been cancelled and the system will no longer debit your bank. The account linked to ********************** has been deleted too.

    Best,
    Coursera Support Team

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined this institution for over 8 Months on a $49.00 Monthly subscriber's Fee. I received an email from them telling me that my last payment for the 11 of April failed, and I must log in to change my payment form or risk getting my account cancelled. I did that in said time, and they went on to cancel my membership. I need them to contact me, and correct the unjust action done to my person or refund to me all the Payments I made to them from inception which total: $392.00.

    Business Response

    Date: 04/19/2025

    Hello ****,

    We sincerely appreciate you bringing this to our attention. 

    We recently reached out to you via email to resolve this issue. We have refunded the payment you made.
    Best,
    Coursera Support Team

  • Initial Complaint

    Date:04/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription to Coursera Plus for multiple months now ($50 a month). I follow the cancellation procedures exactly, and have attempted to do so on multiple devices, but the link that would allow me to cancel does not appear. I am not able to contact Coursera; no number is readily provided. This has cost me greatly, both in terms of time and money.

    Business Response

    Date: 04/19/2025

    HelloEarle,

    We sincerely appreciate you bringing this to our attention. 

    We recently reached out to you via email to resolve this issue. We have refunded the 2 payments you are requesting with.

    Best,
    Coursera Support Team

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent credit card charges I cannot contact Coursera ****************

    Business Response

    Date: 04/13/2025

    Hi ******,

    Thank you for reaching, you can contact Coursera from here: ***************************************************************************.

    I sent you an email with the ticket number ******** to continue assisting you with your concern.

    Regards,

     

    Customer Answer

    Date: 04/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:04/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Coursera subscription for the completion of a specific certificate. I needed this certificate for a college class that I have now been unable to complete. One of the graded app items needed to complete the certificate is not working, as the resources are being incorrectly provisioned inside of it. I reported the problem to Qwiklabs, I reported the problem to Coursera inside of the assignment environment multiple times after multiple attempts to complete the lab generated the same problem, and I emailed them via their help service contact form. I was ignored. In fact, I received an email from Coursera asking me to rate the response from their customer service team. I found this incredibly insulting given I never received one. I have no more avenues to follow this up with Coursera themselves, so I am reporting the problem here. They will take your money and not provide a service. They will provide a non-functional product and charge you for the privilege. Do not waste your time with them. Everything is fine with Coursera, and indeed I have completed many certificates in the past, until a course has a problem. Then their help chat is a robot, there is no way to receive help from Coursera themselves via the contact form, and you will be stonewalled with silence and a non-completable course.

    Business Response

    Date: 04/13/2025

    Hello *******,

    Thank you for reaching out to Coursera with your concern.

    I reviewed our system and see you are being assisted on ticket 05344805. Our team has reached ******** on your behalf to report the issue and ask for further instructions to help you.

    Please follow up your concern on that same ticket to avoid confusion.

    If the issue you are talking here is different than the one being worked by our team, please create a new ticket at ***************************************************************************. Create a new ticket with all the details you can share of what is happening and we will follow up.

    Thank you for your patience and understanding.

     

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme frustration and disappointment with Courseras unethical and deceptive billing practices. I initially signed up for a free trial in October 2024, and I canceled my subscription well before the trial period ended. My account has since shown as inactive, and I even removed all payment methods from the billing section. Yet, to my shock and outrage, I have now discovered that Coursera has been silently charging me $49/month for the past six months, totaling $294, without my consent and without any notification.I only discovered this after receiving a vague email in March 2025 stating that my subscription had been automatically renewed. I assumed this was a glitch, as I had not used Coursera at all since October and had already canceled. However, upon further investigation, I now see that charges have been going through monthly all while my account remained *********** make matters worse, there is no visible customer support number, no live help, and no way to request a refund through your website. I have spent hours navigating your labyrinth of a support system, only to be met with dead ends. It is absolutely unacceptable for a platform of your size and reputation to deliberately make it this difficult for users to cancel or receive support, while continuing to extract unauthorized payments.This feels predatory and borderline fraudulent. I have contacted my bank to initiate a dispute for these unauthorized charges, but I am demanding that Coursera immediately issue a full refund of $294, covering the charges from October through March.If I do not receive a resolution promptly, I will escalate this matter further, including filing complaints with the ************************ and consumer protection agencies.Please fix this. Immediately. I have already sent messages to case number ********

    Business Response

    Date: 04/12/2025

    Name and Title: *****
    Phone #: **************
    Email Address: ***********************************************************************************

    Hello *****,

    We sincerely appreciate you bringing this to our attention.

    We recently reached out to you via email with ticket number (CASENUMBER) to resolve this issue. Please kindly check out your inbox.

    Best,
    Coursera Support Team

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never authorized Cousera to charge my credit card and Ive been charged since October 2024 in total $294.00. I have reviewed their website and followed the steps provided for canceling a subscription and my account does not show that I have a subscription. So I am unable to stop the charged for the monthly fees. There is no way to email anyone at the company to help me with my request. I have been able to obtain their phone number from the charges on my credit card and have left two voicemails for a return response. I have not heard back from them. I have attached my account showing that I do not have a subscription. Please help me get in contact with someone from their company so my credit card will stop being charged.

    Business Response

    Date: 04/19/2025

    Hello Leslue,

    We sincerely appreciate you bringing this to our attention. 

    We recently reached out to you via email to resolve this issue. Please kindly check out your inbox.

    Best,
    Coursera Support Team

    Customer Answer

    Date: 04/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2025 I was charged a fee of $49 for my sons courses. My son ******* **** cancelled his courses and payment on April 1, 2025. The ************************** states that we have 14 days to cancel and get a refund. there is no telephone number to talk to someone in charge. The privacy email does not help us. I am looking for a $49 refund.

    Business Response

    Date: 04/03/2025

    Hello *****, 
    We sincerely appreciate you bringing this to our attention. 
    We recently reached out to you via email to resolve this issue, and some details have been requested to find your son's account and properly follow up with you. 

    Best

     Coursera Support Team


    Customer Answer

    Date: 04/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting this notice when I try to enroll in Teach English Now Capstone Project 2 course-the final course in the series: "You can only access this Capstone after completing the courses in the Specialization"I have completed all 7 courses in the series, spent my own money to pay the tuition for all seven courses, and spent countless hours on projects over the past two years. Why am I being blocked??? Somebody needs to investigate the tech issue. i hope I did not waste my money on a diploma mill education scam. ************************** does not publish their phone number, emaill address or physical address on their website. It appears they do not want to respond to problems by concealing this information. The only "help" you get is a fill in the blank form and students have no way o knowing where the form goes or if anyone even reads it.

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am charged monthly $39. But my subscription is inactive and my payment history shows I haven't made a payment since November. There is no way for me to cancel this subscription or any future payments. There is no payment section on the website for me to delete payment. There is no contact information on their website. No chat feature. No way to get in touch with them. The phone number listed on my credit card statement is a voicemail box only and no one has returned my phone call. I do not want and cannot cancel these payments.

    Business Response

    Date: 03/27/2025

    Hello ******,

    We sincerely appreciate you bringing this to our attention. 

    We recently reached out to you via email to resolve this issue. We contacted you through email to continue assisting you. 

    Best,
    Coursera Support Team

Coursera, Inc. is NOT a BBB Accredited Business.

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