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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Online Shopping

Gyft.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Gyft.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gyft.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Gyft.com

      170 W Evelyn Avenue, Ste 300 Mountain View, CA 94041

    • Gyft.com

      770 Marshall St, Redwood City, CA 94063 Redwood City, CA 94063

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card on 8-29-24 off the Gyft app as Ive been doing for over 7 years. Never had a issue with the app ever! This time I purchased a $25 **** eats e-gift card. I tried to apply it to my **** account and was giving a error message. It stated invalid card credentials. I tried multiple times and nothing. I first reached out to **** since I never had a issue with doing this before and they said they arent able to help since the card wasnt issued from them directly (totally understandable). So common sense told me to reach out to **** support team for more assistance with the problem. I search for a phone number to speak to someone but they only had a email for some odd reason. I reached out and was given very scripted responses. Asking me to provide the gift card details over and over again which I did PLUS I provided screenshots of everything just like Ive given here. I asked for either a refund or a new gift card issued since there was clearly a problem with the one I got originally. After a week of the slowest and worst customer support Ive even gotten in my life.I was basically told that they are non-refundable. Ok. Um that doesnt help with the fact that I used $25 to get a product that doesnt work. Wheres this company honor at? Ridiculous and unacceptable. I literally told them that I would be reporting in hopes of others not using the app and getting screwed over. If I could get my money back that would be ideal but at this point Im not holding my breath. ***** on a company like this! Such a scam! So disgusting!

    • Initial Complaint

      Date:07/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a $50 Gyft card that I can't even access. I made an account, tried to access the site and it told me "Gyft continuously monitors account security and believes at this time that a password reset is the best practice for protecting the security of your account. In order to log in you must choose a new password by clicking on Reset Password button." I followed the instructions and reset my password. It then said I've successfully reset my password and can now login. When I put in my credentials it then proceeds to tell me: "Gyft continuously monitors account security and believes at this time that a password reset is the best practice for protecting the security of your account. In order to log in you must choose a new password by clicking on Reset Password button." This has happened over 30 times in the last few days. I can't access what was gifted to me. No contact phone number to speak to someone only an email which I've contacted them through only for them to tell me to how to reset my password, (which I done numerous times), send them multiple screenshots like they asked me to, can't even verify email address because the link is broken numerous times. Numerous tickets submitted in my behalf (so they said) but still no resolution. No nothing. I want what's mine. I am upset.

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tuesday May 28th I used the company Gyft to redeem an apple gift card for 50 dollars. The company is scamming people left and right. They took the money off the card and its no where to be found. There is no customer support on the website or app. The link doesnt work. This company stole from me and I want my money back. They asked for my device to be verified over and over and still made it difficult to get in the app. I have zero access online.

    • Initial Complaint

      Date:03/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM WARNING !!!! DO NOT PURCHASE ANY CARDS FROM THIS COMPANY!!!! Gyft is a complete SCAM!!! I bought a gift card online and when I pressed enter I received an immediate response telling me that the order was declined for unspecified "security reasons". So I assumed I entered the information in wrong do I entered the info again. I then received an email stating that I would not be charged and my funds would be refunded in 7 business days so I immediately checked my bank account to find a Pending Transaction that my bank told me I would not be able to stop until the charges went through. I then called Gyft and when I was explaining the issue to an obviously Indian representative, he hung up on me!!! I called back a second time and the lady that then answered (sounded Russian) put me on hold and never returned. Buyer beware!! GYFT IS A SCAM!!!!

    • Initial Complaint

      Date:05/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a $20 Gyft Card by ************ for completing a survey sharing my perspective. I have tried to use it several way based on their description on how to redeem. None have worked. The Gyft Card it does not expire. I am sure ************ would be upset. Just trying to use the $20 Gyft Card.

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on January 5th I used $200 Gyft funds to purchase a White ***** Black Market (WHBM) Gift card from Gyft Later that same day I attempted to make purchase from WHBM using the gift card I purchased, when during checkout I entered the gift card details and received an error that the gift card was not valid.- I tried two more times to make my purchases with the gift card, each time I got the error - i validated my card numbers and pin was entered correctly - I then went to Gyft website to review my order details, and find support , every support link on their page redirects you to a broken URL ( Page not found) - they make it VERY difficult to reach them for support and their website says to call the merchant for the card you purchased - I called the merchant to see fi they could help, they told me "The card is invalid and we Do Not Honor cards purchased from 3rd partys" and to call the vendor I purchased it from - Jan 5th I tracked down an email Address for Gyft. **************** & explained the problem, the support rep said call the merchant , check your numbers, etc. I explained the merchant couldnt help, that the numbers were right and further explained that the merchant **** said the card was not active and they wouldnt honor cards purchased from a 3rd party, because they had no agreement with ****. From Jan 5 - Jan 10 I have been exchanging emails back and forth with various support reps at Gyft.com each time they send me a canned response, that my card is active and to check my card numbers, verify I am purchasing approved items, They send me instructions for How to Redeem your card - rather then addressing the problem reported.In multiple emails that I have sent I have asked them to refund the $200 back to my Gyft wallet and they have ignored me. For 6 days now I have emailed back and forth with no resolution, they have $200 for a gift card that was purchased from them and the card is not being accepted by the merchant. I need a resolution Support ticket ID # ****** Order Number #********

      Business Response

      Date: 01/22/2023

      Hello,

      My sincere apologies for all the trouble you went thru.

      Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.

      We take the reliability of the ************ very seriously.

      We can see that our support team was able to assist you on January 11, 2023 and provide a refund for Order #: 22413882. You should see the funds back to you Gyft Account. If you need any additional assistance, please don't hesitate to reach back out to our support group. 

      Sincerely, 
      ****

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/19/2019 - friends purchased a $120 gift card via Clover - now Gyft - for "********************** in ***********.*COVID shutdown*4/28/2021 - attempt to redeem gift card at **********, who refused to honor it.11/10/2021 - filed complaint with Gyft 11-12/2021 - several e-mails back-and-forth with Gyft, "resolution" that "restaurant will contact you"No contact has been made, **** refused to follow up, request full refund of $120 for fraudulent gift card sale.Attachments:-Original purchase e-mail -Documentation of interaction with Gyft customer "support"

      Business Response

      Date: 08/19/2022

      Hello,

      My sincere apologies for all the trouble you went thru.

      Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.

      We take the reliability of the ************ very seriously.

      We can see that your gift card was purchased through a small business called **************. Unfortunately, since ************** accepted payment for your gift card order it is up to them to provide a refund or credit in some way. 

      We recommend contacting ************** directly at ************** so they can help resolve this issue. 

      Sincerely, 
      ****

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $100 credit for gift cards at gyft.com. I have been trying to login to the system and it continues to tell me to reset my password. After I reset my password, I try to login again and it tells me the same thing. This process is repeated and it wont let me login. So I tried to login through their app and its telling me to contact customer service. Ive contacted their customer service several times. The first time I got the email stating check my browser, etc and it should be fine. Ive checked everything they mentioned and its not an issue. So I made another account just to see if I could login and I can! So they are just keeping me locked out of my primary account so I cannot access my gift cards. The only contact information they provide is to email [email protected]. Ive since emailed after checking all settings on my end and they have ignored every email Ive sent. They owe me either gift cards or a refund. Please help.

      Business Response

      Date: 08/19/2022

      Hello,

      My sincere apologies for all the trouble you went thru.

      Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.

      We take the reliability of the ************ very seriously.

      We can see that our Support Team was able to assist you with accessing your Gyft account. If you have any further issues we recommend contacting us at ************. 

      Sincerely, 
      ****

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't create a gyft account it says sorry I'm not allowed to create and when I try using icloud it says email permission required for user registration

      Business Response

      Date: 07/12/2022

      Hello,

      My sincere apologies for all the trouble you went thru.

      Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.

      We take the reliability of the ************ very seriously.

      If you could please contact our support at at the following contacts, wed be happy to work with you on creating a Gyft account. 


      Please contact us at: 


      Email: [email protected]
      Phone: ************

      Sincerely, 
      Alex

    • Initial Complaint

      Date:06/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I still didn't receive the gift card

      Business Response

      Date: 06/22/2022

      Hello,

      My sincere apologies for all the trouble you went thru.

      Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.

      We take the reliability of the ************ very seriously.

      When taking a look at your Gyft Account tied to email address: ************************* we can see that an order for a $20 **** gift card was attempted on 6/10/22. When taking a look in the payment processor, we can see that this transaction was declined by your financial institution. 

      Since the transaction did not go through successfully, you should see any pending charged drop off within 5 -10 business days. If they do not, please contact your financial institution. 

      Sincerely, 
      Alex

    Gyft.com is NOT a BBB Accredited Business.

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