About
Overview
BBB Accreditation & Rating
About This Business
We are an online dating investigation service. We verify information to confirm if the person that you've met online is really who they say they are.
BBB Accredited Since: 7/26/2019
Years in Business: 11
Business Details
- BBB File Opened:
- 5/9/2017
- Business Started:
- 5/16/2014
- Business Incorporated:
- 12/12/2015
- Type of Entity:
- Corporation
- Alternate Names:
- Social Catfish, LLC
- Business Management:
- Mr. David McClellan, Owner
Additional Contact Information
- Principal Contacts
- Mr. David McClellan, Owner
- Customer Contacts
- Mr. David McClellan, Owner
Additional Information
- Payment methods
- VISA, Mastercard, American Express, Paypal, Discover
- Refund and Exchange Policy
- If you are not satisfied with our services you can call us at 844-422-8347 and speak with one of our customer service representatives. If you can't find the data, we'll be more than happy to help you or even help you understand what the data means.
Customers are restricted to receiving a single refund per Membership Plan. Repetitive refunds are not permitted unless the Membership Plan, as provided to you, is defective. The Company reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in the Company’s judgment, requests refunds in bad faith.
In order to process your refund, you must supply the Company with your name and mailing and/or billing address. If you provide us with insufficient or incorrect information, your refund will be delayed.
Depending on the bank that issues the credit or debit card you used, your refund can take up to thirty (30) days to appear on your credit or debit card statement. If you have any questions about whether a refund has been issued by the Company, please call our customer service department toll-free at (844) 422-8347. - Business Categories
- Background Checks
Latest Reviews
Justin R
"I was a member of this scam site for about 10 months." ... Read full review
Crissy A
"This data broker refuses to honor my opt out requests. The reason for the request is because they sold my info (including my home address) to a stalker." ... Read full review
Nick P
"I requested to opt out of their service, filled out the forum and was then told it was flagged for review suggesting I was a data removal company and that it was against their terms to go through the opt-out forum, I emailed their tech support and they emailed me saying their support team was reviewing my ticket, then was radio silent for 2 days before labeling it resolved without doing anything. I refuted that it was resolved, to which they gave me the same, (exact same, copy and paste) email with the opt out forum, again I filled it out, and again it was flagged as a data removal service and accused me violating their terms of service again, under normal circumstances I wouldn't care but I specified that I had been dealing with a prolific online stalker, they keep prompting me to talk on the phone despite the fact I explained to them my anxiety prevents me from handling phone calls well, (also copy and pasted a response from before." ... Read full review
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