Reviews
345 Customer Reviews
Review from Christian G
5 stars03/13/2025
Kimio was super kind, helpful, and professional! Super knowledgeable as well! Thanks for all of your help Kimio, you're amazing and very much appreciated!Review from Amber G
1 star02/21/2025
Called to cancel my account on November 8. Received email saying my account was canceled. Company continued to bill me through February but only agreed to refund Februarys payment. Company states only one service on my account was canceled Their email clearly states that my ACCOUNT was canceled. Their usage of the word ACCOUNT in the cancellation email is incredibly deceptive if it does not actually mean that my account was canceled. I only had one account with this company under one email address.. Since the email stated my account was canceled, I took no further action. If there was any indication in the cancellation email that my account was still open and that only one service had been canceled on the account, I wouldve called them back and asked them again to cancel my ACCOUNT. I had no way of knowing this was necessary because the email states that my ACCOUNT was canceled and all of my data was being erased. Incredibly dishonest business practices.Review from Lena G
1 star10/15/2024
Horrible. I spoken to their representative, whom confirmed cancellation and deactivation of account. Written emails. I have done everything i can and they are still charging me $$ per month.Review from David B
1 star09/12/2024
Social Catfish software does not work. I tried to search images of myself and others that had images all over the internet. Their software couldn't find any 100% exact matches. But it will give you a bunch of "non exact" matches to pretend it found data so you will pay for the subscription. I requested a refund from them. They offered to refund $13.74 out of $84.18. That is not right since their software does not do what they advertised. The amount I paid was for 3 different pieces of software; as you use their site they constantly upsell you. E.g. you are doing reverse image search, but you have to pay more to search someone's name or address.Review from Rebekah F
1 star08/06/2024
Impossible to reach someone in a position of power. After discovering multiple fraudulent charges to my bank account, I contacted this company and was told that multiple accounts had been created using my information and charged monthly for an INDEFINITE amount of time. They were entirely unhelpful, unwilling to communicate transparently, gave me the run around over the phone, and eventually refused to connect me with a supervisor or someone else who could help, claiming that they had nothing to do with copying my information across multiple accounts and charging me repeatedly for a service I have never used, and that I would need to deal with the situation through my bank. Unwilling to cooperate or accept any responsibility.
Social Catfish Response
08/07/2024
Hi *******. We're sorry to hear about the trouble you've experienced. Upon looking at yesterdays notes from ***************** your case was escalated for further review and is with the Fraud team. You should either be hearing back from the Fraud team or a Supervisor soon. After listening to the call, the agent did her best to communicate this to you too. Sorry for any misunderstanding there. But again, you should hear back soon. If you have any further questions or require clarification in the meantime, you are welcome to reach the team by phone at ************ or email to **********************************.
Review from Raymond P
1 star05/10/2024
I've repeatedly requested this website to delete my personal information using their own opt-out system. Despite providing all the requested information, they have responded by refusing to do so and accusing me of "violating the terms of service" - despite the fact that I have never paid for nor used their services. This is the worst and most dishonest data broker I've ever come across and I'm going to reach out and complain to my local government officials if this isn't resolved quickly.Social Catfish Response
05/14/2024
Request received on Fri, 10 May 2024 from ***************************. An agent from the Data Privacy team to to their request this morning and responded confirming the removal.
Review from Sierra G
1 star03/31/2024
I was mislead or completely lied to I made an account to search for information about where the picture came from and was told there was 4 results from photo I just needed to pay 6.86 to see the results. Once I entered in my card info and payed for the 6.86 trail fee I attempted to open results to find that the Image was never actually searched and now it would be, then acouple minutes later there was no result found.Review from Cata B
1 star03/29/2024
This is such a scam thought I was paying for 6 sub and I ended up paying for 22 extra ! Be aware Dont use this websiteReview from Janet B
2 stars02/27/2024
I had the pleasure of speaking with ***. She validated for an email and business address that were both invalid.It saved me alot of money $10,000, and heartache. Thank you for your service. Information about Hollywoodfanscare.com should be made aware to the public in a widespread manner.Thank you again!Review from DEBORAH R
5 stars02/23/2024
The site was easy to use.I found out what I needed to know and was able to cancel.within moments with no problems
Customer Review Rating
Average of 345 Customer Reviews
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