ComplaintsforElevate Finance LLC

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid $1,480.89 to Elevate Finance, a debt management company. I enrolled in March of this year. There were about six (6) accounts they were to negotiate for me. As of this date, they only handled one account and that was after I pressured them to do so. They have also spent all the fees to handle only one (1) account. The request for a refund was denied.

  

  Business response

  07/19/2024

  Hello,

  I hope this message finds you well. I am writing to inform you of the recent developments regarding the case of ********************, whose concerns were brought to our attention through your office. I am pleased to inform you that we have been in direct communication with ******************** and have reached a resolution regarding his account with us.
  
  During our conversation with Mr. ****************************** we were able to clarify certain details concerning his account.  We did clarify that we did settle one of his accounts within the first three months of his program. Also that only of his payments, in the amount of, $314.11 had been successfully processed, while the rest were revoked for various reasons.
  
  In light of this information, we have agreed to provide ****************** with a full refund of the $314.11 payment that was received by our company. I want to confirm that ****************** has accepted this resolution and we are in the process of issuing the refund promptly.
  
  Furthermore, I have personally extended an offer to ***************** to provide him with assistance in dealing with his creditors moving forward. I am committed to ensuring that he receives the support he needs to navigate any outstanding issues with his accounts.
  
  We greatly appreciate the role that the Better Business Bureau plays in facilitating communication and resolving disputes between consumers and businesses. Please do not hesitate to reach out if you require any additional information or if there are further steps we should take to bring this matter to a close.
  
  Thank you for your attention to this matter.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In October 2023, I replied to a mailed offer for debt consolidation. I had gotten them many times and this time decided to enter into an agreement. >The offer was from ***** **** Financial*, where I spoke with a *************************, Senior Loan Officer. Once ALL of my financial details were given, our agreement was started, but ******* merged the call to have me continue with my Account Representative, ******************************of Elevate Finance, LLC, so just like that the company name is different (which they explained).>The consolidation was to cover 2 credit cards(Navy ******************** and ****** ***) & a loan at *** **** ********** ********* did not accept the offer to consolidate. *** **** did. After paying Elevate 3-payments of $346.31 via ACH into the account where they were paying ******* $151.00 monthly, on or about 29Jan2024 ***************************** called me asking for an additional $100.00 monthly to pay C1 for what was already within the existing deal!!??. I asked them to remove C1 from the ************* said said ok. & hed get back to me with an adjusted pmt. amount. I never EVER HEARD FROM him again. >>>On 2-14-24 I decided to complete their NOTICE OF CANCELLATION FORM (included in our contract) and emailed it to them on 2-20-24. Since I really wanted proof that they received it, I printed TWO forms & hand-wrote my reason on both, signed and mailed one to their office in ********, ** and the other to their office in *******, **, both sent CERTIFIED. Their policy is to REFUND the entire balance from the clients savings account within ******* following the receipt of the cancellation notice. I have sent many notices also additional email since February. Ive paid $1038.93 and theyve paid out $151.00 monthly to *** ****-Nov2023 thru Feb-2024 (total $604.00) and nothing since then!>>>Elevate Financial owes me $434.93 and after all my ****************** mail, sending my cancellation notice EVERY time, they will not send my refund or even respond!

  

  Business response

  06/11/2024

  Dear *****,
  
  I hope this message finds you well. I am reaching out on behalf of ELEVATE regarding the refund request you have submitted.
  
  We have been diligently trying to get in touch with you over the past few days in order to discuss your refund and work towards finding a resolution that meets your expectations. However, despite our efforts to reach out to you via phone calls and email, we have unfortunately not been able to establish direct communication with you.
  
  We understand the importance of addressing your concerns promptly and ensuring that you receive the funds you have requested back in a timely manner. Therefore, we kindly request that you give us a call back at your earliest convenience so that we can discuss the details of your refund request and work together towards a resolution that you are satisfied with.
  
  Your feedback is important to us, and we are committed to addressing your concerns and ensuring that you have a positive experience with our company. Please rest assured that we are here to assist you and help find a resolution that meets your needs.
  
  We appreciate your attention to this matter, Faith, and we look forward to speaking with you soon. Please feel free to reach out to us at ************ at a time that is convenient for you.
  
  Thank you for your understanding and cooperation.

  Customer response

  06/18/2024

  Greetings, to all who are receiving this update regarding complaint number ******** registered at the Better Business Bureau in May/June 2024, as well as investigators with channel ***. *****, I thank you for your advice. 
  >Due to the very timely response from the Better Business Bureau, I was put in touch with Mr.*** ******** of Elevate Finance, ******** ***** ********* ***** ******* ****** ********** ******

  Although I don't see the exact business title for Mr. ********, at the moment, I can tell you that he specializes in account resolution, including those of an account holder who is dissatisfied with their debt consolidation management program, for whatever reason.

  >My interaction with Mr. ******** was very professional . While he knew of the narrative in my full complaint, he remained pleasant. He listened to everything that I had to say. Never once did he show anger or A BAD ATTITUDE TOWARDS WHAT THE NATURE OF MY COMPLAINT WAS. As most of us know, there are many people in this position who will not only react as if your complaint is "personal", but show disrespect and will not actually "hear you"!

  >Mr. ******** investigated the entire set of transactions within my account, and made an executive decision to process a reimbursement to me within a 2-day period of hearing the whole story.

  >After all was said and done with the transaction history, Mr. ******** treated the account as a dissatisfied customer's anguish, and authorized the refund of all the payments I'd put into the program. As for what I'm told, he may have received a little push-back in  disagreement for his upcoming decision, however, the end result was a full reimbursement to me. I am very satisfied with the result of this complaint. 

  >Surprisingly, in addition to the refund authorized by Mr. ********, he has offered advice, in case I have a question regarding "next steps", as he is aware that I'm in the process of regaining a normal payment schedule with the 3 "would-be" participating creditors who were previously offered the debt consolidation offer, whereby only 1 of the 3  had accepted to participate. . 

  In closing, I say to all consumers (1) Make sure that you KNOW "full disclosure" what amount ALL of the fees are and what they are for. Don't end up finding out that your fees are FAR greater than the amount disbursed to creditors within the contract. 

  ASK if there is an account retention or resolution Staff member or department. If you happen to be doing business with this exact same company, be sure to contact Mr. *** ******** or his Staff/ successor person, using the information at the beginning of this communication thread. (2) Do your due diligence to determine what steps you may have to take, in case the program in which you signed up for ends up taking an unexpected turn for the worse. For me, it has been a long THREE-PLUS months of contact efforts, waiting for action on a cancellation policy that is said by the company to take a maximum of 15 days. IF it were not for Mr. ********, I would still feel very stressed out, robbed and defeated. On behalf of all misguided consumers who never had full disclosure in a contract/ agreement, "Thank You" to Mr.*** ******** of Elevate Finance, LLC for your quick and generous action to resolve the issue regarding my account, and whatever assistance you have made possible to others in their respective situations.                         . . The action discussed herein finalizes any and all complaints with my specific account with Elevate Finance, LLC. and am grateful for the monetary decision made. Best regards.

  
  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I got a call on the 25th January from Overland funding. The lady was on the phone explained their Fresh Start Plan program and I was interested in. I signed up the contract, and there is a section that I can cancel the contract anytime within in 30 days with no penalties or fees. I called them right away after I hung up, and they refused to answer my call, and the guy answered my phone was like, I will transfer you to other department. and he hung up on me. The Elevate Finance LLC, is refusing to cancel my contract too even though I called them, sent an email, and sent a real mail.There is no where that I cant stop the auto payment, and the first payment will start on February 1st. I hope that I can get to cancel my contract before that day.Please help me.

  

  Business response

  07/24/2024

  We reviewed this consumers information and confirmed that the had already been canceled out of our program and that we have never drafted them.

  Contract has been canceled and terminated as per request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩