ComplaintsforPharmaLabs

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Initial Complaint
09/25/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased the original 30 day trial, 2bottles cost of $6.95 each on 7/12. On 7/20 was billed for 2 - $69.95, called back, they told me to contact the company. Found their selling site, sent message to stop and cancel. On 8/22 was billed again 2 of $69.95, sent another message.Went to BBB and looked them up, saw your email this company, informing them I was filing a complaint with BBB. ON 9/22 I was charged a 3rd time for 2 payments of $69.95!I have attached bank statements showing all the payments.I wish to cancel whatever contract they think they have with me, And a full refund of all payments minus the original 2 - $6.95 payments.Thank You.
Business response
10/07/2022
Customer: *********************** - Complaint Number: 18124464

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $581.7 on October 07, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Customer response
10/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
08/18/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered some Ketonomy pills and thought I was only ordering one bottle for a trial. Then I received two bottles and charged ***** apiece. Yesterday I was charged again without authorization. These pills do not work and I do not want them. This company is impossible to contact even though I sent them emails to cancel and refund. I just want my money back for the second round of charges of *****x2
Business response
08/29/2022
Customer:***************************** - Complaint ***********

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 via **Check on August 29, 2022. Please allow for **** working days for the **Check to be mailed to the listed email address. If needed further instructions, feel free to contact our Toll-free number.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 7 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Customer response
08/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
08/08/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 20th I ordered two bottles of PharmaLabs KETO pills for $6.95 each, totalling $13.90, this was the price I was willing to pay. On June 28th, I was then charged $96.95 twice, totalling $196.90, I did not agree to this charge nor was I aware of it until it was shown on my credit card statement. I received another round of $96.95 charges on July 31st from the same merchant. These charges total $387.80 and that is the amount I am seeking. I called the company to return these items but the customer service representative was very unhelpful and told me I would not be able to get a refund. I was given a cancellation number of KC021. I want to be refunded the entire $387.80 and my account terminated so that I will not receive further charges.
Business response
08/09/2022
Customer: *********************** - Complaint Number: 17688899

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $387.8 on August 9,2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Initial Complaint
08/08/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 7/27/22I ordered what I thought was a very small bottle of foundation/makeup for $6.95. Before completing the transaction the site showed an additional very small bottle of white solution that I thought was a foundation finisher for $6.95, which I did not want to order. I went to check out, it listed both items at $6.95 each for a total of $13.30. I realize I should have stopped then, but I didnt. Im 73 years old, disabled, have had brain surgery, and my only source of income is social security. Im not real tech savvy, but I sure never thought I was getting hoodwinked for any more charges. MEGAPERCISIONFIR *********** CA 07/25/2022 $6.95 Post date: 07/27/2022 Purchase Advance MEGAPERCISION *********** CA 07/25/2022 $6.95 Post date: 07/27/2022 However on August 4, 2022, a mere 8 days later, I saw the following on my banking statement:$96.95 Purchase Advance MEGAPERCISION *********** CA 08/03/2022 I called my bank to submit forms for fraudulent charges and was told I needed to contact this MEGAPERCISION to ask them to refund me. I called ************ to no avail. They said I had agreed to these ridiculous monthly charges when I never had. Unbeknownst to me, they had some very tiny writing somewhere that I never saw and didnt read or agree to. He said he would stop the (unauthorized) recurring charges. Then this past Friday my banking showed an additional charge for another $96.95:$96.95 Purchase Advance MEGAPERCISIONFIR *********** CA 08/03/2022 I have been trying to call ************ hearing only repeated recordings. Today I waited on hold for ***** seconds and finally chose option #3 to not lose my place in line and to be called back as soon as an agent was available. That is now over 1 1/4 hours ago. I am just beside myself. Please, please can you help me? I will never ever fall for such a stupid scheme as this. I would be happy to return the 2 unopened bottles.
Business response
08/09/2022
Customer: *************************** - Complaint Number: 17688011

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 on August 9, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Customer response
08/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
08/05/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I made a one-time purchase on June 24, 2022 from PharmaLabs Keto BHB 800 a 7 day trial for $6.95. NO WHERE did it say there would be any additional charges(that's why I ordered). Since then I have been charged $96.95 on July 5 and August 5 and I have not received any more bottles. I want this stopped and refunded. I can't find a website nor do the phone numbers work. I would greatly appreciate any help.
Business response
08/08/2022
Customer: ************************* - Complaint Number: 17679813

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 on August 8, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Tell us why here...
Customer response
08/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
07/27/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 7/4/22 I order keto pills online for **** for 2 bottles and on 7/13/22 I checked the credit card and seen that there are 2 charges for $9****. I called *********** and stated I did not order nothing else and wanted the credit card credit for the 2 amounts and she stated she canceled it and gave me a canceled # KC021, as of today the charges are still on the credit card. I have seen that other people are having the same problem. I would appreciate any help you can give me to get my card of $193.90 credited.Thank you
Business response
07/27/2022
Customer: ***** **** - Complaint Number: 17630427

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.9 on July 27, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Customer response
07/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************
Initial Complaint
07/18/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 7/08, I purchased one **** bottle of *************************** PharmaLabs Keto pills. I received two bottles with *** tracking #**** **** **** **** **** 14 from GGDC full fill service at ********************************************************************. There were no instructions provided for returns or cancellation or that there was a recurring charge pending. No where did I agree to the second bottle or to any later fee of $9**** (two charges, one for each bottle), which I am disputing with my bank. The charges were made by (FIS) MEGAPERCISIONFI MEGAPERCISIONFIR ************. I have requested that this company be reported for a scam and am also filing a complaint with the Attorney General of the ********************. I attempted to reach this company on 7/18/22 at 10:36 am and at 11:10 am the company terminated the call without answering, so there is no ability to cancel any unknown subscription that I unknowingly authorized.
Business response
07/19/2022
Customer: ***************************** - Complaint Number: 17581985

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 on July 18, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.

Customer response
07/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I do want it to be noted that the package was ordered on 7/08/22 and delivered on 7/11/22. The questionable transactions were initiated on 7/16/22. As we can add this on one hand, we can without a doubt say that this was a five (5) day trial period, not seven days, not fourteen days.
Please note that there is no trial during the shipping period as I cannot try a product I haven't received.
I can provide proof of everything I say.
Thank you for your assistance in this matter.

Regards,

*****************************
Initial Complaint
07/15/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a free bottle of Pharmalabs Keto if I paid the s&h fee of $6.95 on July 7th. I checked my email and I had received two separate emails each with an order number and an amount of $6.95. I emailed them back on the 8th stating I did not purchase two items and I would like to cancel the order. On the 9th I received an email stating to call their customer service number for cancellation. It was a busy weekend for me and I didn't get the chance to call. Monday the 11th I received the package in the mail so I thought I'll just leave it alone and be out the $6.95 extra that I was charged since it was already in my possession. I didn't want to go through the hassle of long holding on the phone and going to the post office to ship it back. Well on Friday the 15th I saw a charge of $96.95 from the same company. I immediately call the customer service number. I asked what was this charge and she stated it was a subscription charge. I told her I never signed up for a subscription or any type of trial. All she kept repeating was terms and conditions, terms and conditions. I told her I was aware of what terms and conditions were and what trials were and that there were none of that to be reviewed or read. I never checked a box stating I read these things. There was nothing at the bottom of the page or in the listing of this product. After going back and forth trying to be heard I asked if there were someone else I could speak with and she said no. She said I could call the merchant and gave their number. I called the merchant twice and honestly, it sounded like the same girl. She said the exact same thing, no refunds, terms and conditions, and no supervisor to speak with. I called the customer service number back and got a different lady. She was nicer but still said the same thing. She told me to email the company. No response yet. I just want my money back. I will ship the items back no problem. This feels like a scam/ fraud. I don't know how this is a legal business.
Business response
07/19/2022
Customer: *********************** - Complaint Number: 17574552

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $96.95 on July 19, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.

Customer response
07/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
07/02/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a sample bottle of Keto and paid the amount requested of $6.95. I did not want any more but I was charged an extra $96.95 for another shipment I did not order and did not receive. I contacted them and they said the charge would be canceled to my Discover card. I am still being charged. I also contacted Discover and they investigated and said the charge was valid. I DID NOT ORDER IT OR RECEIVE IT!! Please help me with this. I can not afford to pay for something I did not order. Thank you
Business response
07/04/2022
Customer: *************************- Complaint Number: 17515349

We are in receipt of your complaint on behalf of the customer. We understand the customers frustrations, however the charges in question is currently in dispute. Unless it is resolved, there is nothing we can do on our end. We apologize for the inconvenience.

Furthermore, we confirm that the customer's account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 7 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial.

The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for another 30 day supply plus shipping and handling.

Customer response
07/18/2022
I am sill being charged $96.95 for an order I did NOT receive. They never shipped it to me, and they know that! It is good that they closed the account. However, I do not feel I should have to pay them for merchandise they never sent me! Thank you.
Initial Complaint
06/20/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has taken ***** from my account and I have no knowledge as to who they are nor how they got my information. I can't even find out how to reach them to correct the issue. I need my money back and I need help with getting it back. I have canceled my card but my bank has already paid out the money and for what?
Business response
06/20/2022
Customer: *********************** - Complaint Number: 17449478

We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $96.95 on June 20, 2022. Please allow for **** working days for it to appear on the bank account.

Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Customer response
06/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************

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