ComplaintsforPharmaLabs
Herbs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid **** to have a FREE bottle of Pharmalabs keto sent to me....On March 9th, the company charged my credit card $9**** and continued to do so for the next 3 months. My workload is extremely busy March thru June and I just now have had time to review all my purchases and this one popped out like a sore thumb because I ONLY ORDERED A FREE BOTTLE AND PAID $**** FOR SHIPPING. I think this is FRAUD and a scam BIG TIME and I want my money back....all of it....$9**** times 4 months = $387.80. There was never any mention of a trial period or cancellation of a subscription....I PAID FOR SHIPPING A FREE BOTTLE ONLY. Total B.S. I WANT MY MONEY BACK! I just called and got the "subscription" cancelled but the gentleman on the phone would not discuss any refunds or anything. THIS IS FRAUD.Business response
06/18/2022
Customer: *********************** - Complaint Number: 17439640
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $387.80 on June 18, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On june 5th I placed an order...on this order it stated that I would be charged a $6.95 shipping charge for the product with a trial period.After calling the company on the 10th due to not receiving the product, their customer service informed me that the product just left a Stone Mountain shipping facility. I never rec'd the product but was charged an addition $96.95 on june 12th.1) There was no trial period....trial period implies to me that I can use the product to see if it works.2) I do not remember see anything about the $96.95 charge in the promotion...only the shipping cost of $6.95.3) I have contacted my bank but I have to wait 90 days for a solution....we were too late to stop the charge of $96.95.The business offered to stop any future charges and shipments and close the account, but refused to credit the $96.95.That customer service representative on the 12th asked me if the representative that I spoke to on the 10th "didn't tell me about the charge that was going occur on the 12th". I informed him that she did not. His only response was to end the conversation abruptly and repeat that the account would be closed.Business response
06/16/2022
Customer: ********************************* - Complaint Number: 17429805
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $96.95 on June 16, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Customer response
06/18/2022
Better Business Bureau:
Please note that the $96.95 charge occurred after 7 days and not the formentioned 14 days trial period. I will be waiting for my $96.95 credit.
However,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
06/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought the "trial" product on 3-7-2022 for $6.95x2=$13.90 I carefully read the ad ********** to make sure nothing was hidden in the fine print. I started taking the product exactly as instructed upon receipt. In April I was looking at my CC **** and saw 2 charges for $96.95 each (4-23/25) I then looked at the **** for the previous month and saw the same thing. Two charges for $96.95 each (3-23/24). I contacted the company in April and cancelled the auto ship(surprise, surprise) and asked for a refund of the money I had spent. I was told that I was within the 14 days to cancel the April shipment and the payment would be refunded. The March charges were too bad. I was too late and I would NOT be getting that money back. Then, on 5-16-2022 I see 2 more charges for $96.95 each and haven't a clue. I've not spoken to this outfit since April when I cancelled the auto ship. I've not received anything from Pharmalabs and can provide a copy of my CC statement showing that. At one point it looked like I got credit for 2 charges but that was turned around and given back to Pharmalabs.This company is a fraud and they are running a scam. I lost no weight at all and that was my reason for cancelling and asking for a refund. They've charged my card $581.70 and given nothing. It appears that I will have to cancel my card and get a new one so they can't do this again I was given a cancel code when I called....I believe this is it.KC021Business response
06/09/2022
Customer: ******** - Complaint Number: ***** Rollinitis
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $387.8 on June 08, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered their product for a trial price at the beginning of March 2022 for $6.95 which took over two weeks to receive. On April 1st they charged my account for $96.95. I called on April 13, 2022 to cancel the subscription which they confirmed with a confirmation code (Cancellation code KC021). Once again they charged my account for another $96.95 on April 14, 2022. When I called again to dispute the charge they said due to the 14 day trial window they were not able to complete a refund. That this was stated in the "fine print" when I originally ordered the trial. I do not recall seeing anything about cancelling to prevent additional charges of the two bottles of pills that were received nor did they supply any documents with my order. I am extremely upset by this company pulling scams like this! I am asking for assistance in securing a full/partial refund from this company that is scamming people. Please shut this place down so that they can no longer take advantage of innocent people. Anything you can do to help would be greatly appreciated. Thank you.Business response
05/11/2022
Customer: ***************************** - Complaint Number: 17188589
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.9 on May 11, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Customer response
05/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
04/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
3/13/2022 Product did not work as described, charged way more than agreed,Canceled with a complaint but still would not try to resolve the problem.Business response
04/02/2022
Customer: ************************* - Complaint Number: 16975355
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 on April 02, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered on their website for a trial price. 3-15-22 they double charged me. Then I saw that they charged my account twice for *****. I did not authorize that withdrawal on 3-28-22. When I called to dispute the withdrawal they said that they can only give me back half the money they took out. Afterward I look them up on the BBB web sight found out it's a scam. I am trying to get my money refunded to me which they refuse to do.Business response
03/29/2022
Customer: ***********************- Complaint ***********
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have already responded to the complaint when the customer called in on March 28, 2022. We normally do not accept refunds if the customer failed to cancel within the 14 day trial period. However, as a courtesy, we have offered her a partial refund of $96.86, to which she had accepted.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.
Tell us why here...Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife ordered a free trial of Keto pills on 03/10/22 for shipping cost of $6.95. To check out she was forced to click on a pop up for Cleansing Pills which added another $6.95 shipping cost. The pills arrived on March 20th. On March 28 we received two emails, each with a charge of $96.95 for a total of $193.90 for the same pills. See attachments. I contacted the company by calling the phone number on the bottle to dispute the charge. The woman said that we needed to cancel the trial within 14 days to not be charged the additional charges. I told her that I have only had the pills for 8 days and am cancelling within the 14 day window so please refund my $193.90 payment. She said that the 14 day trial starts from the date they were ORDERED. That is false advertising and a HUGE **** and she refused to complete a refund.She said that this information was in the fine print that my wife clicked through to place the order. My wife does not recall seeing anything about canceling an order to prevent additional charges or pills being shipped and is extremely upset by this rip off.The lady said that she will cancel future orders (Cancellation # KC021) but that they will not refund the $193.90 under any circumstances.I am requesting that BBB intercede on my behalf to secure a full refund for the **** this company is pulling on innocent people, and that ********** BANS this company from doing business in their state.Thank you for your assistance.*******************Business response
03/29/2022
Customer: ******************* - Complaint Number: ********
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 on March 29, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Initial Complaint
03/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Febuary 22, 2022 I ordered KETO BHB from PHARMALABS agreeing to pay only the S&H charge of $6.95. To my knowledge I did not enroll in anything that would be reoccurring. On March 11, 2022 my *** was charged $96.95 and then again on March 14, 2022 another $96.95 was charged by PHARMALABS. I had to call my bank and close the *** card associated with my checking account. I have never received anything but the single bottle of KETO BHB and do not want any other products from PHARMALABS. I want PHARMALABS to refund a total of $193.90 back to my checking account.Business response
03/22/2022
Customer: *************************** - Complaint Number: 16923026
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $193.90 on March 22, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I saw an ad for tablets that you drop 1 of in a glass of water before bed and it dissolves like ***********************.... The bottle arrived today and it was not what they claim it to be. They are capsules and you take 2 a day. I'm not sure why they would have lied unless it is in fact they are just a scam company preying on peopleBusiness response
03/04/2022
Customer: ********************************* - Complaint Number: 16808678
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $13.90 on March 04, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Around January 24,2022 I looked at an ad on Instagram. They sent me a receipt thanking me for order for $6.95 30 day supply. days later these pills were delivered to my house. I was not charged anything or sign up for any subscription. On 2/9/22 I noticed a charge to my debit card of ***** from Ultimate Vibrance I canceled my debit card through my bank. I remembered the pills and called the number listed on the bottle. The woman proceeded to tell me that I signed up for a subscription. I told her I did not and to cancel IMMEDIATELY. Cancellation # kc021 and I want a refund. She told me no refund that she could do a 30% refund if I agree to take no further actions. I told her no that this was a scam and she hung up on me! And I immediately found other scams and contacted the BBBBusiness response
02/10/2022
Customer: ************************************* - Complaint Number: 16750453
We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by providing a full refund of $96.95 on February 10, 2022. Please allow for **** working days for it to appear on the bank account.
Furthermore, we confirm that the customers account has been closed and will receive no further charges. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full retail amount for the 30 day supply bottle if they didn't cancel before the 14 day trial was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and conditions of the trial. The shipments will continue to send monthly if the customer fails to cancel.Customer response
02/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
29 total complaints in the last 3 years.
0 complaints closed in the last 12 months.