Complaints

This profile includes complaints for Hoag Hospital Newport Beach's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hoag Hospital Newport Beach

  1 Hoag Dr Newport Beach, CA 92663-4162

• 

  Hoag Hospital Newport Beach

  PO Box 6100 Newport Beach, CA 92658

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hoag Hospital Billing Department,I hope this message finds you well. I am writing to express my concern regarding a billing issue that arose during my recent visit to Hoag Hospital at ******************************************************** for my annual check-up and vaccine administration on March 12, 2025.During my appointment, I was not informed that my insurance provider, ****************, would not be accepted for the services rendered. As a result, I have received a bill totaling $290.00 for the vaccine and $ ****** for the visit, which I am now responsible for paying out of pocket.I believe that clear communication regarding insurance acceptance is crucial for patients to make informed decisions about their healthcare. Unfortunately, I was not made aware of this important information prior to my visit, which has led to this unexpected financial burden. I feel that as a patient I am caught in the middle since my insurance company won't cover the bill. I kindly request the following:1.Clarification: Could you please clarify your policy regarding insurance acceptance and why I was not informed during my visit?2.Billing Review: I would appreciate it if you could review my bill and consider any options available to assist me in resolving this matter, given the circumstances.I have attached 2 copies of my bills for your reference. Thank you for your attention to this issue. I look forward to your prompt response and a resolution to this matter

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.**** MEMORIAL HOSPITAL PRESB ACCT #: 2738**** ***. $12,373.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife entered Hoag Hospital alive. She left **** dead.They are billing her for a charge non-medical, I think for about $300+ dollars.I called them. I faxed them.I called again today and spoke with Gabby.She threatened that relatives are responsible for the invoice.I wish to go on the record that this charge is disputed.Patient relations have not returned numerous voice mails.I am a senior, a disabled Vet and do not need the attitude of Gabby at my time of grief.I want the world to know the way **** conducts business.Should an invoice comes to my address in a name of someone not at this address, I will asked the US Mail to return it to sender.Should, the invoices continue to be sent to an occupant not at the address, I will be forced to make complaints to the BBB, monthly.Also, demand is made that if there is contact with the credit bureau, **** must include a copy of the communication.Again, demand is to put this invoice for the expired person into dispute.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The hospital gave me a medication that was well documented that I'm allergic to and causes palpations yet they have it to me and caused an acute stroke then went on to release me failing to inform me of said act I have proof in messages also when I brought this to the patient relations department the"Director" as she claimed as well as claiming to be a patient advocate did nothing absolutely nothing but be disrespectful inconsiderate and completely ignore the urgency of the matter. I have very well documented everything with pictures and recordings

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/05/2024 I thought I was having a heart attack and had to check into ****** Emergency room on *********** in ****** **********. Unfortunately I was completely ignored by the staff and ******* one of their nurses was extremely rude and unprofessional. He told me there are no beds available and kicked me out of the Emergency room. So I reached out to their patient relations department and ************************* reached send me a letter claiming that there was no wrong doing and she lied by stating that a blood work was ordered but it was not completed. So when I reached out to ****** she was very rude and hung up the phone on me. To make matters worse ****** blocked me from calling them and also blocked my email address. I like to know why I am being treated this way and I believe it's due to my disability.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not want to have to do this, but other than short of obtaining legal counsel I have no other choice. **** ****************** is a nightmare. I have been trying for so long to obtain my medical records via a disc to get sent to another medical facility for a 2nd opinion, and they just can't do it correctly and within a reasonable time frame. After trying for weeks and weeks and tons of phone calls and emails, I have now been sitting on hold for over 20 minutes. How hard is it to send medical records? I am entitled to my own medical records and to have them sent where I ask them to be sent. I can tell you this, if I owed them money they would be blowing up my phone. **** just send the medical records I asked you to send! UGH!

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and frustration with the billing practices of **** ************** following a biopsy procedure I underwent in December of 2023. Upon receiving a bill totaling $10,140.78, I am left bewildered and concerned about the seemingly exorbitant charges for what was a relatively brief and straightforward procedure.During my less than 90-minute visit, the only medication administered was Lidocaine, and a titanium marker was placed in my breast. Notably, the biopsy was performed using a mammogram machine rather than an operating room. This leads me to question the basis for the substantial charges imposed by **** **************.In comparison, a mammogram conducted just a week earlier incurred a cost of $556.47. Given the similar nature of the procedures, the vast difference in charges raises serious concerns about the transparency and fairness of the billing process.Furthermore, my attempts to seek clarification have been met with significant challenges. Despite making three separate calls, I have been unable to connect with a human representative. The first call offered a callback option, which was not fulfilled. The second attempt resulted in a 35-minute wait on hold, only to be disconnected. Finally, my third call led to leaving a message with no response.The lack of accessibility to a human representative further compounds my frustration. As a patient who trusted **** ************** for healthcare services, I feel utterly taken advantage of and financially burdened. The billing discrepancies and the inability to engage in a meaningful conversation with the billing department have left me feeling violated and exploited.I urge **** ************** to address these concerns promptly, provide a detailed and itemized breakdown of the charges, and engage in transparent communication with patients. Healthcare should not be associated with feelings of financial exploitation!

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this facility's ** several months ago. I initially came to urgent care complaining of weight loss, inability to eat, and stomach pain. ****** care advised me to visit the *** The ** performed a series of tests that were unnecessary and unrelated to the issues I described, and did not inform me that there would be any charge associated with the tests either. I never consented or was even given the opportunity to consent to any charges. I also did not receive any resolution to the problem I came in for; in fact, the issue was worsened after the visit. I have contacted the facility numerous times since then in an attempt to resolve this issue but have not been successful. The last several attempts I have made, including to reach someone in a supervisory position, have been ignored, but the hospital still sent my bill to a debt collector, which is now harassing me with phone calls.I would like my balance removed as, again, I never once agreed to pay anything. Attempts to resolve this with the hospital have been unsuccessful.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,Good morning,My name is **********************I got C-Section on September 1st at **** Newport and paid$22500 for the c-section package. On September 10th, I had a huge bleeding out of my v***** so I went to **** *************************** room. The ultrasound showed that there were remaining " O73.1 Retained portions of placenta and membranes " in my pelvic because the medical group people did not clear everything out which should not happen on a c-section surgery.Because of this accident, I received a hospital bill of $4132.42 in ER and a $1229 doctor ***** Since I do not have insurance and I need to pay in cash.?For me this is a medical negligence and I really need to talk to someone about this issue. I tried to call the patient relation ********** number several times but they refused to admit this is their fault and tell me it is common to happen which is absolutely unacceptable so no one can help me with this.I have left more than *************************************************** I am helpless right now. Please help me with this issue and I am looking forward for your reply.Thank you.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2023, at 5:38am my husband and I came to Hoag Hospital ** in Newport Beach. I was complaining of general abdominal pain for about a day, and that morning the pain became more specific in my right lower quadrant. The nurses took me back to ** and a CT scan was performed. The 8:10am CT report revealed my appendix was "SEV**ELY DILATED" and there was "No evidence of perforation or abscess formation." However, I did not go to surgery until 3:34pm (about 10 hours after being admitted to the **** Later in recovery I was distressed to learn that during the long wait in ** my appendix ruptured, spiraling to a slew of costly complications. In the ** they kept giving me fluid because they were concerned about my low blood pressure and HR but I kept telling the nurses and doctors that my resting ** baseline was normally 90/50s and HR baseline was 60s. I even walked into the ** with a ** of 116/73 even though I was in pain. The fluid boluses they gave me in the ** gave me severe tremors so they gave me Ativan. I had warned the nurses that any benzodiazepenes and/or opioids cause my blood pressure and HR to plummet (such as in both cases of my labor and delivery). As I predicted, my ** and HR declined.The slew of complications that followed the rupture should have been prevented, including but not limited to: the *** stay, massive use of antibiotics and anti-parisitics, toxic vasopressin drips, diagnosis of sepsis (E. Coli in my blood), septic shock, and later Atrial Fibrillation caused by *** (and which the cardiologist recommended Amiodarone drip). I have been told by the In-house cardiologist ************************** and my own PMD that now I must follow up with a cardiologist. I have been home since July 9 (today is August 10) and my strength and health have not returned to baseline. I was once a healthy and active individual, and now I am struggling with weakness and daily symptoms of headaches, runny bowels, and malaise.