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Find a Location

Fletcher Jones Motorcars has 1 locations, listed below.

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    Business ProfileforFletcher Jones Motorcars

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers new and used Mercedes-Benz auto sales.

    Business Details

    Location of This Business
    3300 Jamboree Rd, Newport Beach, CA 92660-8528
    Years in Business:
    33
    Business Started:
    9/25/1991
    Business Incorporated:
    9/25/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fletcher Jones Motor Cars Inc
    Business Management
    • Mr. Fletcher Jones Jr., Owner/CEO
    • Ms. Heather Cunliffe, Manager
    • Mr. Fletcher Jones III, CFO/Secretary
    Contact Information

    Principal

    • Mr. Fletcher Jones Jr., Owner/CEO
    Additional Contact Information

    Fax Numbers

    • (949) 718-3381
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    28 Customer Complaints

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    File a Complaint

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vanessa S

    1 star

    09/23/2024

    I recently visited this dealership with the intention of test driving a car. I reached out and made an appointment and the appointment was confirmed. The day of the appointment, a team member representing the original salesman I made the appointment with, calls and leaves a voicemail letting me know that he has the keys of the test drive vehicle in hand and was seeking confirmation. I wasnt able to answer the call but the voicemail was transcribed into a text so I texted back confirming the appointment. When I arrive, Im greeted by the **** and we walk out looking for the car I specifically requested to test drive. He looks for the car for about 5 minutes then tells me that the car is no longer there and it has been sold. I continue to become perplexed as to how the car got sold if he allegedly had a set of keys ready for me per his earlier phone call and why wouldnt he know it got sold since he had the keys. The longer Im discussing the situation the more I realize that I most likely got scammed into visiting the dealership with a fake ad. This was my first time looking into getting a luxury vehicle and its extremely disappointing that this was my first experience. Since then, no one has reached out with a sincere apology and I honestly wouldnt have thought ************* would allow their name to be tainted by fake ads/marketing scams. I sent the receipts to the MB team and I hope they dont continue to do this to other people.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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