ComplaintsforCORE Realty Holdings Management Inc

• Initial Complaint

  09/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I live at their property called The Collective in *********, ***When we moved in (July 2022) they said the garage door was undergoing repairs and would be working soon. It wasn't repaired until 2024. Many reports of stolen cars and car break-ins from residents (us included).ALL of summer 2023 - the pool was closed. Next, the place is gross. There are overflowing dog waste trash cans, and dog p*** covering the tree lawns surrounding our building. The hallway carpets are gross and the stairwells are often littered with garbage. Next, is the constant stealing of my packages. There is a Luxer system that puts about half of your deliveries into lockers. The rest of your deliveries will go right NEXT to the lockers or into a room that anyone can access. I have had 5+ packages go missing in one way or another. Id have to file a police report to have any action taken on my missing packages. The Collective decided to install smart home devices (lock pad, thermostat, water leak detector) and hike up our rent. We didnt ask for or agree to that. Increase the rent for FUTURE renters.The alarm system in our building has been faulty for months. One night (January 23) it blared from 1am-7am. At one point around 4am, it was only RESIDENTS that were trying to solve the problem. This caused myself and my dog massive amounts of anxiety and distress. There were people sleeping in their cars. I had to call out of work. This was a night of pure torture, and the issue still wasnt fixed for a month. From management, we got a *********** breakfast sandwich and an absurdly small amount of money off our rent. A few apology emails. The alarm problems have happened 6 times in 2024. September 14, 2024- alarm was going off from 11pm-7am. This is illegal.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ********************* **************************** Property Management Maintenance request # ******* requested 3/18/24 Water leaking from living room ceiling Status: in process No maintenance entered Maintenance request # ******* requested 4/2/24 Hole in living room ceiling Status:in progress 4/9/24 after tenant visited management office seeking progress report maintenance personel entered residence to evaluate problem 4/10/24 tenant called management office seeking progress report and was told material was ordered to support repair but not able to definatively provide availability/completion date 4/12/24 maintenance has not completed repair and no update from office has been provided

  Business response

  04/15/2024

  This is not the correct company. We are CORE Realty Holdings Management, **** with corporate headquarters in *************, **. We do not own/manage the apartment complex associated with this complaint.

  Customer response

  04/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  CORE Realty manages my apartment building located in *********, **. They have continuously neglected maintenance throughout the building including trash removal, amenity repairs, security access (i.e. entry doors, garage gate) and now they have a broken fire panel which caused the fire alarms to go off for over 5 hours in the middle of the night (1am-6am) and so far there is no resolution. The parking garage gate was broken for over 1 year. Residents, including myself, brought this to their attention. Cars were vandalized and broken into. My car window was smashed on 8/21/23 and a work device was stolen. I paid $500 for repairs and CORE refused to offer any sort of reimbursement. When pressed on why the gate was still not functional they gave excuses and continued to ignore the issue. I want a reimbursement for this cost (receipt attached).Following this incident, I posted a negative, but truthful review on ****** about the property. The next morning, the property manager sent me a threatening email (attached) claiming my statements were false and slanderous and that he was reporting me to their corporate office unless I removed it. I contacted the regional manager and showed him this email. No action was taken. Other reviews state the property manager has done the same to them.Now after the fire alarm incident, I do not feel safe in the building. I do not believe the fire suppression and notification system are working properly and given how they treat other issues I do not trust this management company to resolve it. I want out of my lease without the termination fee.

  Business response

  02/02/2024

  Hello ******, it was a pleasure speaking with you. I appreciate your time in talking through some of the opportunities we have had at The Collective during your stay. I hope that you will accept our apologies for letting you down during the recent unplanned fire alarm event, we hope that you will see our efforts in working hard to make your stay at The Collective the place you love to call home. Sincerely, ***************************

  Customer response

  02/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution offered is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Constant bugs and roaches and this is not only inside the apartment but also outside, giant roaches. I feel as though the whole complex may be infested. This needs to be attended to ASAP. Toilet is lifting out of the ground and leaking water from the sides. Ceiling fan in master bed is non-functioning and is hanging from the ceiling (not attached to the ceiling, see wires). Air conditioning is not working (going on for about a week now). Ive had a pipe freeze up on me and left me without hot water for a little over a week and the man did not clean the ***** unit and attach parts back to the unit in a fashionable manner. I believe he left it unsafe. ALL OF THESE ISSUES HAVE BEEN OCCURING SINCE IVE MOVED IN MAY 10, 2023. *** PUT IN SEVERAL MAITNECE REQUEST, HAVE GIVEN THE PROPERTY SEVERAL TIMES AND CHANCES TO COMPLETE THESE REQUEST AND THEY HAVE STILL NOT BEEN ATTENDED TO. THEY SAY THEYRE GOING TO COME DO SOMETHING OR COME BACK AND OMPLETE SOMETHING AND NEVER DO. THE AMOUNT LISTED BELOW IS ABOUT THE AMOUNT IVE PAID IN RENT AND MOVE IN FEES.

  Business response

  09/25/2023

  Hello,

   

  Thank you for reaching out. Our Property Manager, ***** will be in touch with you shortly regarding the issues you mentioned below. 

   

  Thank you

  Customer response

  09/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a resident at The ************************* Apartments (address *******************************************************************) starting in 2020 by the beginning of 2022 I moved out, signed a roommate realse form, and did not sign the new lease. In February of 2023 the sole lease holder let the lease end and moved out. He received a final bill for $28 that he paid immediately. At that point the apartment complex never sent him another bill. A few months passed and I received a letter from a bill collector saying I owed $258. Of course I talked with the bill collector several times trying to figure out what it was for and to dispute the charge telling them I was not on the lease and never received a bill. The actual lease holder, *************************, also never received a bill from the apartment complex. We explained this to the bill collector and told them the debt was invalid. However, it is now on both of our credit reports as a derogatory ***** I disputed it on TransUnion but they labeled it as accurate, which it absolutely is not. The credit agency says they can not do anything about it. The credit agency is ************************ **** They are located in ******** *******. The apartment complex is under new management, so I called Core Reality Holdings no one answered. I have spent a lot of time and stress talking with several people, different companies (apartment complex, transunion, credit agency, etc..) trying to get this fixed to no avail.

  Business response

  08/29/2023

  Hello, we are no longer the owners of that community and have not for years. We are not responsible for the debts that were sent to the credit agency mentioned above. The debt or names need to be resolved with the current ownership/management company. Thank you.

  Customer response

  08/29/2023

  Talking with the new apartment manager yesterday, I was told you were the pervious owner, and that the current one just bought the property.  What date exactly did you sell? Because I have emails from 2022 for the apartment, so that was ONE year ago, not years. I was told you would have the leasing information and that you guys were in charge of selling the debt. If it was not you, who did you sell the apartments to and I will reach out to them.  

  Business response

  08/29/2023

  We did not send your account to collections. The current management company did, please contact them directly to resolve this matter. We do not have an account for you in our system or in our collections company, which is also not the one you mentioned. Thank you.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in in October of 2022. When I moved in I had propane and power turned on. The apartment head by using the hot water heater that is heated by propane. I moved in your on the 4th and notified the office immediately that my hot water nor my heat was working. They went back and forth with me for over 21 days before the issue was fixed I was 21 days without heat or hot water in the winter time it got down to 54 or lower at night and I couldn't stay there. I have told them I would like to move forward with a refund but now after being ignored for almost 6 months and sending countless emails and going up to speak to the office manager multiple times every month. They continue to do nothing but day well send another email and we will get to it. They still want me to pay rent and not solve my issue when I wasnt even able to stay in my apartment nor shower in it for the first month of moving in and still paying for it. As well as I have other maintenance issues that have been ongoing for months that they havent done anything about. I have email and phone records showing the history or me putting in maintenance request and emailing and calling to have them come.

  Business response

  03/30/2023

  Hello, I sincerely apologize you're not having a great experiene at this property. However, we have not owned or managed this property in over two years and have no association to it. I have contacted the BBB several times to remove this property from our account. Wish you all the best!

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In a maintenance request for the Collective apts in NoDa on 3/14/23, we explained that the dishwasher wasnt cleaning and was slinging dirty water (a drainage problem) to the short-statured maintenance man with glasses. He brought no products or tools to test things out. He asked if we had bleach to pour in the dishwasher.I had previously reviewed the online instructions for Frigidaire dishwashers so I asked if this would damage it since it warned about pouring bleach in them online. He said it hasnt damaged it yet. I said ok & asked if he could do it rather than us, as we didnt want to be held liable for possible damages.He then he tells us how we didnt really have a last maintenance request with the rust we reached out about because it was just food build up, though he didnt find any food build up & we showed him the rust. After showing him the rust, the maintenance man then got upset. Threw the pieces back into the unit and stormed out saying to call the front office to deal with it. We were shocked and confused.He did not bring one tool or solvent with him to help to fix anything and we still have an unfixed dishwasher. He could not confirm that the bleach would not break it so we dont want to just add it on our own.The office said that they apologize for his actions, but after not responding to our previous request concerning the rust, not fixing our dishwasher and leaving it unusable, and behaving very rudely, we had to file something.We felt very uncomfortable with this encounter as he has potential access to our unit and this doesnt represent well the past almost 4 years of superb communication weve received from maintenance or the on-site staff.Therefore, in this shaken ********, we are reporting this incident in hopes of a speedy resolution and for our safety. We are not comfortable having that staff member back in our abode as he was very intimidating and that was concerning considering that this was only concerning a dishwasher.

  Business response

  03/15/2023

  Hello, thank you for bringing your concerns to our direct attention. We have made an attempt to contact you and look forward to speaking with you soon. Thank you, CORE Realty Holdings Management, ****

  Customer response

  03/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it doesnt address my concerns. I was called by the manager ***** and offered a cleaning solution for the dishwasher plumbing, I did use the solution and this evening will test if it worked. She informed me that the maintenance manager will come by to test it out tomorrow. I was not offered the new shelving as the existing ones have exposed shelves with surface rust that returns no matter how you clean it and rusts our silverware. I was not assured that the maintenance member referred to in the original complaint would not be in our unit for safety purposes.
  
  Regards,
  
  *************************
  
    
  

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Moved in nov 1st. *** had a terrible experience these last few months. Starting with renovations that were not done or completed. House was not cleaned before move in. It was glue stuck everywhere along toilets and tub. Both bathrooms toilets were stopped up for 2 weeks before I had call corporate to get it taken seriously. The back of toilet was broke in half upon moving in. Windows dont open. *** had leaks under the sink twice causing my belongings to mold. The tub in guest bathroom has never been used due to the fact its stops up once water is ran. Heating system wasnt working upon moving in. I lived in a ice cold apartment for 3 days before they changed the thermostat. First light bill was $110 for 19 days. 2nd bill was $294. I brought it to their attention Dec 22nd. Kept calling to see what they could do. Person came out once. Nothing done. I kept calling the office to see what was happening and nothing was happening so I contacted corporate. Corporate told me to send all bills to manger which I did. I called manger after several weeks to see what was taking place. Her words to me were in a very condescending way ************* I sent your bills to corporate. There is nothing else I can help you with because you went above me so now I cant help you. Corporate will deal with you so I call corporate (****) to let him know how his property manger spoke to me. His response was thats past tense lets talk about the light bill. No real concern or respect for me. He told me over the phone that they would send a heating company out finally after 2 months. He also said I would have to pay the high bills but they could credit me n rent once its fixed and I receive a regular bill. This was over the phone so I emailed him to have it in writing and he says to me im not agreeing to anything I have given this place a chance to better and respect me as a tenant. The mold is causing myself and my kids to be sick constantly coughing, runny eyes etc I need HELP

  Business response

  02/22/2023

  Hi **************, 

   

  It was a pleasure speaking with you on the phone yesterday. I believe we addressed the concerns, and I have followed up with the Property Manager as well as the Regional Manager, **** in regards to your concerns and feedback. As discussed, your lease break options are as outlined in your lease agreement which was sent to you. 

   

  Should you have any additional questions, feel free to reach out and we are happy to assist. 

   

  Thank you

  Customer response

  02/22/2023

  we have not resolved anything. I have lived uncomfortable for the past 4 months. Its not safe here and not to living standards. I have attached all issues I have dealt with since first day of move in. Not to mention the disrespect && lack of concern from management && *****************. I would like light bill reimbursement & for my lease to be broken with no penalties. I absolutely hate it here. I dont feel safe due to the disrespect from management && regional management. Its mold in this apartment causing me && my family to be sick. My niece just left my house for the weekend && is now in the hospital. I reached out && spoke with that lady myself she hasnt contacted me back since I called. Nothing is resolved. 

  Business response

  02/23/2023

  **************, 

   

  We have responded to you directly, there is no need to communicate on duplicate platforms. 

   

  Thank you.

  Customer response

  03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  02/16/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hi we are in the process of moving one of your apartments (**************************) in **********, **. However the business/office have not been handling the process and a professionally and timely manner. The information we were originally presented with before applying is not the same that we are being presented with now. It seems like the office was not updated their employees and print out on all the correct information. Initially in the tour we were told the unit would be all electric and received and paper that states the fees we would need to pay for; electricity, trash, water/sewer. However after paying the money involved in the application process and being accepted we are now told that the property uses gas as well even though the hand out does not state that. As well as the admin fee not being clear in the description. On the paper it says refundable within 72hrs . However when reaching out about this the office stated that yes thats true but only if you are not approved which is not stated on the paper. As well as a lack of communication with countless missed calls with no calls back and unanswered emails for weeks. Until showing up to the property in person. And even then on the phone calls the employee would say okay Ill send an email today or call back tomorrow and then we would hear nothing for a week.

  Business response

  02/16/2023

  Again, we no longer manage or own this property and have not in years. Please remove this property from our account. 

   

  Thank you

  Customer response

  02/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Is there anyway that you would be able to tell me how I can get in contact with the current corporate office?
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I live at ******************** Apartments in *********** ******** managed by CORE Realty Holdings.On September 27th 2022 my garage door would not open. My car and my wallet were stuck inside for 2 days. Maintenance broke into the garage to get it open, but never fixed the door. The garage door is now stuck open and no repair is scheduled after multiple contacts to the property manager *******On October 1st I reported that birds were getting into my dryer exhaust vent. In November, maintenance finally came and pushed a broom thru the exhaust vent to push out a nest and a bird got free in my apartment. The very next day (and every day since) the bird was back in the exhaust vent. It wakes me up every morning and traumatized my visiting significant other on Thanksgiving hearing a bird in the house scratching at the dryer exhaust and being loud. After talking to *** and the management team multiple times, no one has planned a day to put a pest blocker on the exhaust vent to prevent the birds from returning into my dryer exhaust.I want my garage door to be fixed and I want something installed over the dryer exhaust vent to prevent birds from entering my home.Property Manager ***********************: **************************************** Office:**************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩