Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Everything my daughter needed to do to be removed from the lease where she lived with her ex has been done. We were CLEARLY TOLD after he signed a form, she would be removed. Now they have claimed more money is due and have refused to take her name off the leased. It was a clear verbal agreement. They have kept her name on the lease and are demanding more money. She moved out on Oct. 29, 2024

  Business response

  12/05/2024

  Hello, 

  Unfortunately, we are unable to assist as we have no longer owned or managed that property during the term of this tenant's residency. We wish you all the best in your future endeavors. 

  Sincerely, 

  CORE Realty Holdings Management, Inc.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Company is neglecting its tenants by way of distress, scamming and ignoring. Just read the ****** reviews to get an understanding of what they have done to specific tenants. I also wanted to point out I had something stolen after it was improperly dropped off in our mail room(which is also the room to get in the building) and the cameras they said worked when I moved in, aren't accessible so they can't even see who goes in and out of the building. The doors are also all broken and anyone can access any floor as well as the pictures used on their website to promote units are all of one upgraded unit that the rest of the building does not align with. They are a scamming company who catfish prospective renters and have it seems gotten away with it for almost a decade now. I can't even contact someone who works there and I have tried every single number and extension they have put online. Lastly, I would like you to look into bad business practices regarding the rental prices they advertise vs the actual price they hit you with on your contract, I am paying about 300 dollars more than expected per month because they do not tell you about all the add-ons or insurance that is required by them to live there until the day you show up to pickup the keys. There are multiple claims like this on ****** Reviews. I would be more than happy to help y'all if you decide to take this further. I would not put it past this company to be making millions extra a year due to the neglect and scamming they have done.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Faulty fire alarms. The fire alarm system at this apartment complex are faulty and go off every month. The leasing company is doing nothing to fix the issue. The alarms go off in the middle of the night and continue for at least 4-5 hours.

  Customer response

  10/17/2024

  Address: *****************************************

   

  Business Name: Core Reality Holding 

  Business response

  10/17/2024

  Hello, we sincerely apologize for the disruptions caused by the fire alarm sounding off. Your well-being is our top priority. To prevent this from happening again, we're taking immediate steps to enhance security by installing cameras and locks in key areas. We're committed to doing everything we can to keep our community safe and comfortable. If you have any additional questions or concerns, please feel free to contact our Collective **************** ************

• Initial Complaint

  09/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I live at their property called The Collective in *********, ***When we moved in (July 2022) they said the garage door was undergoing repairs and would be working soon. It wasn't repaired until 2024. Many reports of stolen cars and car break-ins from residents (us included).ALL of summer 2023 - the pool was closed. Next, the place is gross. There are overflowing dog waste trash cans, and dog p*** covering the tree lawns surrounding our building. The hallway carpets are gross and the stairwells are often littered with garbage. Next, is the constant stealing of my packages. There is a Luxer system that puts about half of your deliveries into lockers. The rest of your deliveries will go right NEXT to the lockers or into a room that anyone can access. I have had 5+ packages go missing in one way or another. Id have to file a police report to have any action taken on my missing packages. The Collective decided to install smart home devices (lock pad, thermostat, water leak detector) and hike up our rent. We didnt ask for or agree to that. Increase the rent for FUTURE renters.The alarm system in our building has been faulty for months. One night (January 23) it blared from 1am-7am. At one point around 4am, it was only RESIDENTS that were trying to solve the problem. This caused myself and my dog massive amounts of anxiety and distress. There were people sleeping in their cars. I had to call out of work. This was a night of pure torture, and the issue still wasnt fixed for a month. From management, we got a *********** breakfast sandwich and an absurdly small amount of money off our rent. A few apology emails. The alarm problems have happened 6 times in 2024. September 14, 2024- alarm was going off from 11pm-7am. This is illegal.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ********************* **************************** Property Management Maintenance request # ******* requested 3/18/24 Water leaking from living room ceiling Status: in process No maintenance entered Maintenance request # ******* requested 4/2/24 Hole in living room ceiling Status:in progress 4/9/24 after tenant visited management office seeking progress report maintenance personel entered residence to evaluate problem 4/10/24 tenant called management office seeking progress report and was told material was ordered to support repair but not able to definatively provide availability/completion date 4/12/24 maintenance has not completed repair and no update from office has been provided

  Business response

  04/15/2024

  This is not the correct company. We are CORE Realty Holdings Management, **** with corporate headquarters in *************, **. We do not own/manage the apartment complex associated with this complaint.

  Customer response

  04/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  CORE Realty manages my apartment building located in *********, **. They have continuously neglected maintenance throughout the building including trash removal, amenity repairs, security access (i.e. entry doors, garage gate) and now they have a broken fire panel which caused the fire alarms to go off for over 5 hours in the middle of the night (1am-6am) and so far there is no resolution. The parking garage gate was broken for over 1 year. Residents, including myself, brought this to their attention. Cars were vandalized and broken into. My car window was smashed on 8/21/23 and a work device was stolen. I paid $500 for repairs and CORE refused to offer any sort of reimbursement. When pressed on why the gate was still not functional they gave excuses and continued to ignore the issue. I want a reimbursement for this cost (receipt attached).Following this incident, I posted a negative, but truthful review on ****** about the property. The next morning, the property manager sent me a threatening email (attached) claiming my statements were false and slanderous and that he was reporting me to their corporate office unless I removed it. I contacted the regional manager and showed him this email. No action was taken. Other reviews state the property manager has done the same to them.Now after the fire alarm incident, I do not feel safe in the building. I do not believe the fire suppression and notification system are working properly and given how they treat other issues I do not trust this management company to resolve it. I want out of my lease without the termination fee.

  Business response

  02/02/2024

  Hello ******, it was a pleasure speaking with you. I appreciate your time in talking through some of the opportunities we have had at The Collective during your stay. I hope that you will accept our apologies for letting you down during the recent unplanned fire alarm event, we hope that you will see our efforts in working hard to make your stay at The Collective the place you love to call home. Sincerely, ***************************

  Customer response

  02/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution offered is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Constant bugs and roaches and this is not only inside the apartment but also outside, giant roaches. I feel as though the whole complex may be infested. This needs to be attended to ASAP. Toilet is lifting out of the ground and leaking water from the sides. Ceiling fan in master bed is non-functioning and is hanging from the ceiling (not attached to the ceiling, see wires). Air conditioning is not working (going on for about a week now). Ive had a pipe freeze up on me and left me without hot water for a little over a week and the man did not clean the ***** unit and attach parts back to the unit in a fashionable manner. I believe he left it unsafe. ALL OF THESE ISSUES HAVE BEEN OCCURING SINCE IVE MOVED IN MAY 10, 2023. *** PUT IN SEVERAL MAITNECE REQUEST, HAVE GIVEN THE PROPERTY SEVERAL TIMES AND CHANCES TO COMPLETE THESE REQUEST AND THEY HAVE STILL NOT BEEN ATTENDED TO. THEY SAY THEYRE GOING TO COME DO SOMETHING OR COME BACK AND OMPLETE SOMETHING AND NEVER DO. THE AMOUNT LISTED BELOW IS ABOUT THE AMOUNT IVE PAID IN RENT AND MOVE IN FEES.

  Business response

  09/25/2023

  Hello,

   

  Thank you for reaching out. Our Property Manager, ***** will be in touch with you shortly regarding the issues you mentioned below. 

   

  Thank you

  Customer response

  09/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a resident at The ************************* Apartments (address *******************************************************************) starting in 2020 by the beginning of 2022 I moved out, signed a roommate realse form, and did not sign the new lease. In February of 2023 the sole lease holder let the lease end and moved out. He received a final bill for $28 that he paid immediately. At that point the apartment complex never sent him another bill. A few months passed and I received a letter from a bill collector saying I owed $258. Of course I talked with the bill collector several times trying to figure out what it was for and to dispute the charge telling them I was not on the lease and never received a bill. The actual lease holder, *************************, also never received a bill from the apartment complex. We explained this to the bill collector and told them the debt was invalid. However, it is now on both of our credit reports as a derogatory ***** I disputed it on TransUnion but they labeled it as accurate, which it absolutely is not. The credit agency says they can not do anything about it. The credit agency is ************************ **** They are located in ******** *******. The apartment complex is under new management, so I called Core Reality Holdings no one answered. I have spent a lot of time and stress talking with several people, different companies (apartment complex, transunion, credit agency, etc..) trying to get this fixed to no avail.

  Business response

  08/29/2023

  Hello, we are no longer the owners of that community and have not for years. We are not responsible for the debts that were sent to the credit agency mentioned above. The debt or names need to be resolved with the current ownership/management company. Thank you.

  Customer response

  08/29/2023

  Talking with the new apartment manager yesterday, I was told you were the pervious owner, and that the current one just bought the property.  What date exactly did you sell? Because I have emails from 2022 for the apartment, so that was ONE year ago, not years. I was told you would have the leasing information and that you guys were in charge of selling the debt. If it was not you, who did you sell the apartments to and I will reach out to them.  

  Business response

  08/29/2023

  We did not send your account to collections. The current management company did, please contact them directly to resolve this matter. We do not have an account for you in our system or in our collections company, which is also not the one you mentioned. Thank you.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in in October of 2022. When I moved in I had propane and power turned on. The apartment head by using the hot water heater that is heated by propane. I moved in your on the 4th and notified the office immediately that my hot water nor my heat was working. They went back and forth with me for over 21 days before the issue was fixed I was 21 days without heat or hot water in the winter time it got down to 54 or lower at night and I couldn't stay there. I have told them I would like to move forward with a refund but now after being ignored for almost 6 months and sending countless emails and going up to speak to the office manager multiple times every month. They continue to do nothing but day well send another email and we will get to it. They still want me to pay rent and not solve my issue when I wasnt even able to stay in my apartment nor shower in it for the first month of moving in and still paying for it. As well as I have other maintenance issues that have been ongoing for months that they havent done anything about. I have email and phone records showing the history or me putting in maintenance request and emailing and calling to have them come.

  Business response

  03/30/2023

  Hello, I sincerely apologize you're not having a great experiene at this property. However, we have not owned or managed this property in over two years and have no association to it. I have contacted the BBB several times to remove this property from our account. Wish you all the best!

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In a maintenance request for the Collective apts in NoDa on 3/14/23, we explained that the dishwasher wasnt cleaning and was slinging dirty water (a drainage problem) to the short-statured maintenance man with glasses. He brought no products or tools to test things out. He asked if we had bleach to pour in the dishwasher.I had previously reviewed the online instructions for Frigidaire dishwashers so I asked if this would damage it since it warned about pouring bleach in them online. He said it hasnt damaged it yet. I said ok & asked if he could do it rather than us, as we didnt want to be held liable for possible damages.He then he tells us how we didnt really have a last maintenance request with the rust we reached out about because it was just food build up, though he didnt find any food build up & we showed him the rust. After showing him the rust, the maintenance man then got upset. Threw the pieces back into the unit and stormed out saying to call the front office to deal with it. We were shocked and confused.He did not bring one tool or solvent with him to help to fix anything and we still have an unfixed dishwasher. He could not confirm that the bleach would not break it so we dont want to just add it on our own.The office said that they apologize for his actions, but after not responding to our previous request concerning the rust, not fixing our dishwasher and leaving it unusable, and behaving very rudely, we had to file something.We felt very uncomfortable with this encounter as he has potential access to our unit and this doesnt represent well the past almost 4 years of superb communication weve received from maintenance or the on-site staff.Therefore, in this shaken ********, we are reporting this incident in hopes of a speedy resolution and for our safety. We are not comfortable having that staff member back in our abode as he was very intimidating and that was concerning considering that this was only concerning a dishwasher.

  Business response

  03/15/2023

  Hello, thank you for bringing your concerns to our direct attention. We have made an attempt to contact you and look forward to speaking with you soon. Thank you, CORE Realty Holdings Management, ****

  Customer response

  03/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it doesnt address my concerns. I was called by the manager ***** and offered a cleaning solution for the dishwasher plumbing, I did use the solution and this evening will test if it worked. She informed me that the maintenance manager will come by to test it out tomorrow. I was not offered the new shelving as the existing ones have exposed shelves with surface rust that returns no matter how you clean it and rusts our silverware. I was not assured that the maintenance member referred to in the original complaint would not be in our unit for safety purposes.
  
  Regards,
  
  *************************
  
    
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩