Property Management
CORE Realty Holdings Management IncHeadquarters
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Moved in nov 1st. *** had a terrible experience these last few months. Starting with renovations that were not done or completed. House was not cleaned before move in. It was glue stuck everywhere along toilets and tub. Both bathrooms toilets were stopped up for 2 weeks before I had call corporate to get it taken seriously. The back of toilet was broke in half upon moving in. Windows dont open. *** had leaks under the sink twice causing my belongings to mold. The tub in guest bathroom has never been used due to the fact its stops up once water is ran. Heating system wasnt working upon moving in. I lived in a ice cold apartment for 3 days before they changed the thermostat. First light bill was $110 for 19 days. 2nd bill was $294. I brought it to their attention Dec 22nd. Kept calling to see what they could do. Person came out once. Nothing done. I kept calling the office to see what was happening and nothing was happening so I contacted corporate. Corporate told me to send all bills to manger which I did. I called manger after several weeks to see what was taking place. Her words to me were in a very condescending way ************* I sent your bills to corporate. There is nothing else I can help you with because you went above me so now I cant help you. Corporate will deal with you so I call corporate (****) to let him know how his property manger spoke to me. His response was thats past tense lets talk about the light bill. No real concern or respect for me. He told me over the phone that they would send a heating company out finally after 2 months. He also said I would have to pay the high bills but they could credit me n rent once its fixed and I receive a regular bill. This was over the phone so I emailed him to have it in writing and he says to me im not agreeing to anything I have given this place a chance to better and respect me as a tenant. The mold is causing myself and my kids to be sick constantly coughing, runny eyes etc I need HELPBusiness response
02/22/2023
Hi **************,
It was a pleasure speaking with you on the phone yesterday. I believe we addressed the concerns, and I have followed up with the Property Manager as well as the Regional Manager, **** in regards to your concerns and feedback. As discussed, your lease break options are as outlined in your lease agreement which was sent to you.
Should you have any additional questions, feel free to reach out and we are happy to assist.
Thank you
Customer response
02/22/2023
we have not resolved anything. I have lived uncomfortable for the past 4 months. Its not safe here and not to living standards. I have attached all issues I have dealt with since first day of move in. Not to mention the disrespect && lack of concern from management && *****************. I would like light bill reimbursement & for my lease to be broken with no penalties. I absolutely hate it here. I dont feel safe due to the disrespect from management && regional management. Its mold in this apartment causing me && my family to be sick. My niece just left my house for the weekend && is now in the hospital. I reached out && spoke with that lady myself she hasnt contacted me back since I called. Nothing is resolved.
Business response
02/23/2023
**************,
We have responded to you directly, there is no need to communicate on duplicate platforms.
Thank you.
Customer response
03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
02/16/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hi we are in the process of moving one of your apartments (**************************) in **********, **. However the business/office have not been handling the process and a professionally and timely manner. The information we were originally presented with before applying is not the same that we are being presented with now. It seems like the office was not updated their employees and print out on all the correct information. Initially in the tour we were told the unit would be all electric and received and paper that states the fees we would need to pay for; electricity, trash, water/sewer. However after paying the money involved in the application process and being accepted we are now told that the property uses gas as well even though the hand out does not state that. As well as the admin fee not being clear in the description. On the paper it says refundable within 72hrs . However when reaching out about this the office stated that yes thats true but only if you are not approved which is not stated on the paper. As well as a lack of communication with countless missed calls with no calls back and unanswered emails for weeks. Until showing up to the property in person. And even then on the phone calls the employee would say okay Ill send an email today or call back tomorrow and then we would hear nothing for a week.Business response
02/16/2023
Again, we no longer manage or own this property and have not in years. Please remove this property from our account.
Thank you
Customer response
02/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Is there anyway that you would be able to tell me how I can get in contact with the current corporate office?
Regards,
*****************
Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I live at ******************** Apartments in *********** ******** managed by CORE Realty Holdings.On September 27th 2022 my garage door would not open. My car and my wallet were stuck inside for 2 days. Maintenance broke into the garage to get it open, but never fixed the door. The garage door is now stuck open and no repair is scheduled after multiple contacts to the property manager *******On October 1st I reported that birds were getting into my dryer exhaust vent. In November, maintenance finally came and pushed a broom thru the exhaust vent to push out a nest and a bird got free in my apartment. The very next day (and every day since) the bird was back in the exhaust vent. It wakes me up every morning and traumatized my visiting significant other on Thanksgiving hearing a bird in the house scratching at the dryer exhaust and being loud. After talking to *** and the management team multiple times, no one has planned a day to put a pest blocker on the exhaust vent to prevent the birds from returning into my dryer exhaust.I want my garage door to be fixed and I want something installed over the dryer exhaust vent to prevent birds from entering my home.Property Manager ***********************: **************************************** Office:**************Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CORE Realty, a **********-based company, owns our *********, **, apartment building. The building is almost always unsecured, and we are now demonstrably a target for theft. Over two years for several stretches of many months & the great majority of the time period, multiple exterior door locks or latches have been broken and were easily accessible to anyone. For the majority of this same time period the parking deck has been unsecured. I can't think of a time period of more than one month where all entrances to the building were only accessible by key holding tenants or employees. Several fellow tenants in our social circle and now this week members of my household have been a victim of theft. I have to imagine so have many others.In addition, there is a track record of general negligence and a throw-up-our-hands-what-can-we-do attitude. It has been implied that the on-site management team is not provided with the resources to properly assist residents with day-to-day issues, amenities upkeep, or these more serious security concerns, though they do try their best.What is more, they skew their ****** review score by offering a refund on application fees upon the publishing of a ****** review, meaning almost all positive reviews come from brand new tenants.Business response
07/28/2022
Hi *****,
Thanks for contacting the BBB. I would love the opporunity to speak with you directly. Please shoot me an email at your earliest convenience to discuss the feedback you provided above.
***********************************
Sincerly,
***************************
Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Apartment complex has failed to provide secure access for over two years and despite many complaints, no improvements have been made....now my laptop has been stolen from what is supposed to be a secure parking area. I've also heard that car parts have been stolen. I have seen with my own eyes: Car windows that have been smashed in. This is getting ridiculous. They have made us a target in our neighborhood by making access to the parking garage constantly open when there is supposed to be a full in and out. It is constantly broken. This is a serious and preventable safety issue.Business response
08/08/2022
Hi *****,
My name is ****** and I would love to talk with you more about the importance of locking your vehicle and other community safety tips. If you would like to reach me by email, please contact me directly at *********************************** to discuss more.
Have a wonderful day!
Sincerly,
Brooke
Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I AM A NEW ******* THAT HAS BEEN ON THE PROPERTY FOR 11 DAYS. THERE ARE 3 RACOONS LIVING WITH ME ALSO. I HAVE FILMED THEM AND I HAVE TAKING 11 VIDEOS OF THE ****** I'VE ASKED THE OFFICE TO HANDLE IT SO TERMINX PLACED A TRAP UP STAIRS WEEKS AGO. SOON AFTER IT WAS PLACED THE RACOONS CAME BACK AND NEVER LEFT. I TOLD THE OFFICE ABOUT THE **** IN THE BUILDING BUT, I GOT NOTHING. I PAY $1114.00 AND I SLEEP DOWN STAIRS BECAUSE OF THE ***** AND I'M AFRAID OF THEM. IT NEVER STOPS. I LOVE MY AREA BUT, PLEASE DO SOMETHING TO STOP MY HEADACHES. PLEASE MAKE THE PEOPLE THAT WORK FOR YOU- DO THEIR JOBS. I DON'T FEEL SAFE AND I DON'T UNDERSTAND WHY THIS IS TAKEN SO LONG TO FIX. I AM SO DISAPPOINTED IN THIS TOWNHOUSE BECAUSE I WAS TOLD THAT I WOULD BE SAFE AND FOR 11 DAYS HAS BEEN A EMBARRASSING NIGHTMARE. I NEED RESTSO BAD.. PLEASE GBusiness response
06/02/2022
Good afternoon,
Thank you for reaching out via BBB. However, I invite you to call our corporate office at ************** or email myself directly at *********************************** to resolve.
Sincerely,
***************************
Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Air conditioner unit has been out for 3weeks. I have respiratory issues. The office staff does not see this need as Priority and Corporate can not be reachedBusiness response
06/01/2022
Good morning,
Thank you for reaching out and bringing this matter to our attention. I would love the opportunity to speak with you further about your concerns. You can reach out to me directly at **************.
Sincerely,
***************************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
19 total complaints in the last 3 years.
6 complaints closed in the last 12 months.
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