Complaints

This profile includes complaints for American Service Pets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Service Pets has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Service Pets

  103 Palm St Newport Beach, CA 92661-1212

  
• 

  American Service Pets

  848 N Rainbow Blvd # 509 Las Vegas, NV 89107-1103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a request for a emotional support certificate on October 16th. This was the verbiage communicated to me in an email on October 16th: Your application is currently being reviewed by one of our certified doctors. You may notice 2 charges appear on your card activity. One of the charges is for the doctor's copayment and will have the name of the doctor/practice next to it. This is NOT an extra charge and both charges will amount to the total you saw on the checkout page.Please allow up to 1-2 business days for your application to be reviewed. A follow up email will be sent after review. Upon approval any additional items you may have purchased will be shipped.I never heard back and sent 4 follow up emails. Today, October 28th, I called customer ********************** and spoke to a woman who told me my case had not been reviewed and I needed to text a doctor and she would give me the phone number to text him with available times I could speak. I told her that seemed very odd to text a doctor after not hearing back to all my emails. SHe then said if I didn't want to text the doctor my claim would be denied. I said fine but wanted a full refund. She assured me I would receive a full refund. I did not receive a full refund. Instead I got this email: Thank you for submitting the online exam. After reviewing your report, your request for an Emotional Support Animal and/or a Psychiatric Service Animal has been denied. All items purchased except for the doctor's evaluation fee will be refunded. See our refund policy page for more information. I was refunded $63 and not refunded the additional $25 even though she told me a doctor never reviewed my case and I would get a full refund. I would like the additional $25 refund promised. Horrible customer ********************** and lies on recorded lines. The call did say it was being recorded if anyone would like to check.

  

  Business Response

  Date: 12/20/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your application process. Your feedback is invaluable, and we deeply regret any miscommunication or confusion caused.  Regarding the provider fee of $25 that was not refunded, we would like to clarify that the provider's evaluation fee is paid directly to the doctor *** reviewedor was assigned to reviewyour application. American Service Pets does not have access to or authority over the providers bank account to issue a refund on their behalf. However, we understand the circumstances you described and have already reached out to the provider on your behalf to request a refund of this fee.  While we cannot guarantee the refund will be issued, we are advocating for your case and will do everything within our power to facilitate a resolution.  If you have any additional questions or require further assistance, please dont hesitate to call our customer ********************** line at ************.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against American Service Pets regarding unauthorized recurring charges on my credit card.On July 2023, I purchased an Emotional Support ************ letter from American Service Pets for a total cost of $29.99. Additionally, I noticed separate charges of $25 and $97 on my credit card during the same period. These were all the payments I agreed to, and I did not authorize any further charges. I did not sign any agreements or give permission for additional services beyond the *** ********* my surprise, I discovered that American Service Pets has been charging me $29.99 per month for 14 consecutive months without my knowledge, authorization, or consent. The total unauthorized amount adds up to $419.86. Upon contacting the company, they informed me that these charges were allegedly for dog training services. However, I never requested, accepted, or authorized any dog training services from them.Furthermore, I never received any invoices or notifications regarding these recurring charges. When I reached out to American Service Pets customer ********************** for an explanation, the representative was unable to provide a satisfactory answer. Instead, the customer representative panicked and immediately stopped the recurring payments without addressing the issue further.When I asked for proof of any document that I had approved these charges, they failed to provide any such document and abruptly hung up the phone. I requested to speak with a supervisor to resolve this matter, but I was informed that no supervisor was available at that time. They promised a call back, which I never received.This conduct raises serious concerns regarding unauthorized transactions, failure to communicate with customers, and lack of transparency. I expect full accountability from American Service Pets and a refund for all unauthorized charges made to my account, totaling ********* would like to get my money back.

  

  Business Response

  Date: 12/20/2024

  Thank you for reaching out and sharing your concerns. We sincerely regret any frustration you have experienced and want to provide clarity regarding the charges and the circumstances surrounding your account. During your initial call in July 2023, the ****** subscription was offered as part of your Service Animal (PSA) letter purchase, and the total purchase amount, which included the subscription, was agreed upon at the time of payment. Following the transaction, we sent a confirmation email detailing your purchase along with weekly reminders to log in to your online training portal. The ****** subscription, which involved recurring monthly charges, remained active until we received your cancellation request on October 18, 2024. At that time, our agent promptly canceled the subscription and submitted a refund request to our supervisor for processing. Refunds generally require 24 to 48 business hours to complete, and as your request was made on a Friday, the refund would have been processed on the following Monday or Tuesday. However, before this could occur, your bank initiated a chargeback on Monday, reversing the payment, which left no remaining balance for us to refund. We also want to address any communication issues you encountered and sincerely apologize if your concerns were not fully addressed during your call. Please know that we are committed to improving our processes to ensure clarity and transparency in every interaction. If you would like further assistance, our customer ********************** team is available to help.

  Customer Answer

  Date: 12/20/2024

  They are not telling the truth.

   

  We never ever accepted any kind of monthly charge from this company. I asked for a proof that I accepted for these monthly charges and they could not provide any documentation about that. I don't even know what is pet training means for $29.99 a month for 14 months without getting any service or anything. THIS COMPANY DOES NOT TELL THE TRUTH. 

  I disputed all of these charges via my credit card company. They asked an invoice for these charges and they could not provide any legit invoice to my credit card company. Even they told me that their documentation proves nothing and they moved the case to their fraud department.
  
  I'm preparing all my documentation to sue them in the small claim courts if there is no resolution here. 

   

   

   

  

  Business Response

  Date: 01/02/2025

  Thank you for your continued communication. At this time, it seems we are unable to reach a resolution. As mentioned in our previous response, your bank processed a full chargeback on 10/21/2024. On 12/27/2024, a supervisor attempted to contact you using the phone number associated with your account to offer further assistance. Unfortunately, there was no answer, so a voicemail was left requesting a return call. To date, we have not received a response. We sincerely apologize for any confusion or miscommunication you may have experienced, as we strive to ensure clear and transparent communication. Thank you for reaching out to American Service Pets, and we wish you the very best moving forward.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/17 we purchased a certificate to register our dog so we could house him in our apartment however when it was brought to the attention of the apartment complex they said we couldnt use the document. We had to call customer ********************** to get a refund because the document couldnt be used and we couldnt keep the dog so we just have a document with the name of a dog we dont have. We were told originally that this case would qualify for the refund but when I called back to check on the status of the refund they decided this case wasnt severe enough and the refund was denied. I tried talking to supervisors but I kept being transferred by the ***** when I was put on a supervisor call list the supervisor refused to speak to me, and when I asked the *** to transfer me to the supervisor I was denied because he didnt want to talk to me, I asked how to contact corporate that was also denied because clients cant talk to corporate. This company will only assist you when you are spending money. Not when you need assistance with other issues or situations that have come up. Ive never dealt with customer ********************** ***resentatives that lacked so much understanding and empathy and inability to care for clients that had to give up their pets because the services didnt work. Its a shame that this is how American service pets chooses to run their company. This is not a business I recommend to anyone.

  

  Business Response

  Date: 11/20/2024

  Thank you for sharing your experience, and we are truly sorry for the frustration and disappointment youve encountered. We understand how challenging this situation must have been for you, and we deeply regret that our service has not met your expectations.  Upon reviewing your case, we can see how important it was for you to resolve the matter with your apartment complex. Per our refund policy at American Service Pets, refunds are reviewed on a case-by-case basis because there is a Letter Guarantee offered to all customers. The Letter Guarantee provides full refunds if the landlord does deny the letter that you receive from the provider who assesses you.  According to our records, it appears that an agent from American Service Pets did contact you to explain the process in more detail and issue a refund for your case. We sincerely apologize if this process was not as clear or efficient as it should have been.  We take all customer feedback seriously, and we will use your comments as valuable training tools to ensure that our agents are providing the best possible service to our customers.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/24, I was billed $92.29 & $25 for a travel disability **************** fees for a dog that has passed from our lives some 6 months ago. I did not realize this was a revolving charge. I spoke with customer ********************** this morning and they advise that emails were sent out informing of the charges, but, owing to medical & legal issues that are consuming a lot of my time right now, I have not had time to catch up on emails this week. This business model seems to me to be built on charging people for a service that they do not currently need -- this is evidenced by their unwillingness to reverse the charge. I am very unhappy with this organization and this could not have come at a worse time for me. I am retired and on a fixed income and did not plan for this expense at this time, and, again, for a pup I've already been mourning the loss of. I will not be recommending against this company to anyone who will listen, as this is exploitative and predatory billing in practice.

  

  Business Response

  Date: 09/06/2024

  Thank you for taking the time to speak with me earlier today, I truly appreciate the opportunity to discuss your concerns of your recent renewal with American Service Pets. Im deeply sorry to hear about the loss of your dog and understand how difficult this time has been for you. I also completely understand the frustration youre feeling regarding the unexpected charges, especially with everything else youre dealing with right now.  While our intent is never to cause additional stress, I recognize how these charges were untimely and unwelcome. Id like to clarify that our subscription model includes regular renewals, and we send out reminders in advance, but I fully understand that things like emails can easily be overlooked when youre going through so much. Please know that I have refunded and voided your account and all subscriptions have been cancelled.  If you should ever need anything in the future, please do not hesitate to reach out to us.  

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted American Service Pets on 07/31/2024 requesting a multiple pet verification form. They charged me $25 to have form signed by their doctor. I was told verbatim the form would be signed and emailed to me within 48 hours. I contacted them on 08/02 and told them I have not received the forms signed by their doctor yet. They told me the form that was sent to them was not readable which in fact it was. I was asked to resend form. While having Khloe (customer *********************** on the phone again on 08/02/2024 I sent over the form correctly again. Plus sent it another 6 times hoping one would be accepted. She informed me the form was received and was readable and placed me on hold. She got back on the line and told me the doctor signed the form and it was uploaded back into my account and that I would have to wait another 48 hours. I waited till 1pm mountain time on Monday 08/05/2024 and contacted them again. This time it was representative ******** that told us the form AGAIN was not acceptable and that we would have to resend the form again. I told her it was accepted on 08/02 and that I was not told it was unacceptable infact was told it was already signed by their doctor. After waiting on hold ******** told us she accepted form and was getting a signature and that I would have to wait another ********************************** for multiple pet verification form and I suffer from PTSD, ******************** and I keep getting the run around from them. I have been told since 08/02 I would get a call back from a supervisor and I am still waiting to hear back as one was not available any time I called to speak to me. I am going to loose my place of residence and have had to beg for more time as this company will not help me after Ive paid what was asked for their services.

  

  Business Response

  Date: 08/16/2024

  Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered throughout this process, especially given the urgency of your situation.  We understand that you've been in contact with our team multiple times regarding the multiple pet verification form. According to our records, the form was initially received on 07/31/2024 and uploaded to your account for completion. On 08/02/2024, an email was sent to you from ******************* explaining that the form could not be completed due to readability issues; it was too dark to complete.  After receiving a new form on 08/05/2024, we promptly uploaded it again. Per the notes on your account, the completed form was emailed to you on 08/05/2024 at 1:09 PM. Additionally, we show that the form was sent again on 08/08/2024 and 08/13/2024. We also attempted to call you on 08/13/2024 to confirm receipt of the completed form.  We completely understand how critical this document is for your housing situation. We are truly sorry for the delays and any distress this may have caused you.  If you have not yet received the completed form, we kindly ask you to contact us as soon as possible and provide an alternative email address. We want to ensure you have everything you need and will do everything we can to assist you further.  Again, we apologize for the inconvenience and appreciate your patience. Please do not hesitate to reach out if there's anything else we can do to help.

  Customer Answer

  Date: 08/16/2024

  I want all the phone calls associated with my account pulled because theyre lying about response dates and times. The first thing their customer ********************** *** says when they answer the phone is that youre on a recorded line all the calls should be recorded and stored if they havent deleted to cover their behinds. 

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charges on my card that I didnt know why. Further investigation showed it was from these guys and Ive been trying to figure out how to cancel my subscription but they dont have a way for you to do it yourself. I dont have the funds to be spending close to 30 dollars every month for this

  

  Business Response

  Date: 08/13/2024

  Thank you for bringing this to our attention, and we sincerely apologize for the confusion and any inconvenience you may have experienced.
  Upon reviewing your account, we found that several emails were sent to you with our Customer ********************** contact information, including our phone number. We also have a record of your call to our customer ********************** department on 5/21/2024, although it appears that this charge was not discussed at that time.
  We understand your concern about the charges, and we want to assure you that we have since canceled your subscription and refunded your last payment on 8/5/2024. Our team has attempted to reach out to you via phone to discuss your concerns further, but it seems we haven't received a response to our voicemails.
  We are committed to making sure you have a positive experience with our service. If you have any further questions or need additional assistance, please do not hesitate to contact us directly. We are here to help.
  Once again, we apologize for any confusion and appreciate your understanding.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a letter of authorization that would allow me to take a dog to public places such as stores as a support animal (anxiety related) and reached out to American Service Pets. I completed a questionnaire and spoke to a rep. $110.44 was charged to my credit card on Nov. 22nd of 2023. I subsequently received the letter valid for a year and a harness I had ordered. That was to have been the end of the transaction. Unknown to me, they have since charged my credit card eight additional eight times (5x at $29.99 and 3x at $31.79). When I discovered this on 7/2/24, I called and spoke to a rep to understand the charges and to request a refund. I was told very rudely (the call is recorded) that I would not receive a refund and that the service was for "training" which she falsely said was required. In Nov. when I first contacted the company, I was never told of this training service, never used it and never authorized any deductions beyond the initial $110.44. She also refused multiple requests to let me speak w/a supervisor. She told me my initial call in Nov. would have been recorded. ******, I told her to listen to that as it would show that the service and charge were not disclosed to me and that I unequivocally did not authorize these charges. To that, she responded, "I don't need to" because "everyone reads from a script during calls" (not supported by a subsequent call I made to the company). I am requesting a full refund of the eight monthly charges and the initial $110.44. The latter because that service was entirely misrepresented. Again, I sought the letter to take a dog out to public with me hence the purchase of harness. Upon research, I've found that "neither the *** nor Virginia's service animal law protects your right to have your *** in a public accommodation", the very reason/the only reason for which I sought this company's service per my conversation w/them. This company is repeatedly misrepresenting its services and hiding fees/costs.

  

  Business Response

  Date: 08/05/2024

  Thank you for sharing your experience with American Service Pets. We apologize for the inconvenience and frustration caused by the charges and the customer ********************** response you received. We understand your concerns regarding the unauthorized charges and the miscommunication about the services provided. We take these matters seriously and aim to resolve them promptly.
  Regarding your claim of misrepresentation, you had requested a package to allow you to bring your animal with you in public. You were assessed by one of our contracted providers for a PSA (Psychiatric Service Animal), which differs from an Emotional Support Animal. PSAs are allowed in public areas per *** regulations and are typically specially trained to provide specific services to their handlers.
  We are aware that a supervisor was able to reach out and speak with you on 7/17/2024 and process a refund for all of your charges.
  Thank you for bringing this to our attention, as we do use all feedback as training tools for our agents to ensure that our customers receive the best customer ********************** experience. If you have any further questions or need additional assistance, please do not hesitate to contact us.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/26/24 I made a purchase of $440.59 from American Service Pets. Within 10 minutes I called a customer representative to cancel the order and they indicated the entire amount would be refunded. They indicated I would not receive a confirmation email of the cancelled order which I found odd. Two days later on 06/28/24 the original purchase posted to my account and had not been refunded and I had several other fraudulent charges made to my account from ********************. I have attached screenshots of the original charge that hasn't been refunded and all of the other fraudulent charges. I called a customer ********************** representative and they said they only see the original charge. Fortunately, I recorded the original call where she said the entire amount would be refunded. I need American Service Pets to refund all of the charges the placed on my account.

  

  Business Response

  Date: 07/02/2024

  Thank you for bringing your recent purchase and refund concerns to our attention. After reviewing your account, we can confirm that you were only charged once for your purchase. You should have received a confirmation email when you purchased your package on 6/26/2024.  In this email it lists each item you purchase and the price of the item. The screenshots you attached show the total amount you paid on 6/26/2024.  Then on 6/28/2024, you should see the refunds for each item in the package you selected, this will reflect each item in your package as it was broken down in the initial confirmation email you received.  When the refund is issued, we have to refund each item individually and one email is sent out for each refunded item.
  Our records also indicate that you spoke with one of our agents today, who explained that the screenshots represent the refunds processed for your order. If you would like to ensure that the total was refunded, you can contact your bank and they are able to tell you the total amount that was refunded.
  We appreciate your understanding and are here to assist with any additional concerns.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 24 2024, Mom mom was in the hospital and they put her on hospice Im the only one who could take care of her but I had my dog and the place she was staying didnt except dogs so my dog hes support dog so I needed something so I could keep my dog with me and take care of mom so I applied for American pets and after they said your dog has to be a service dog and I said oh no I have the wrong service it wasnt more than an hour I found the correct service and called and explain and ***** said I understand and we will cancel well the next day I started getting emails about the service and I called again and spoke to ******* and she said I will make sure it get done nothing happened and I kept calling and ******* said they denied me my refund and a couple a days ago I received ***** and June 11 received a email about another ***** . I called them right away and explained what happened and they never put a stop on the service.

  

  Business Response

  Date: 06/13/2024

  Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience and miscommunication you have experienced.
  A partial refund of $58.82 was issued to you on 6/7/2024 because the items had already been shipped out. As explained by our agent, the remaining funds could only be refunded once the items were returned. The final refund of $153.17 was issued on 6/11/2024, and your shipping and handling charges of $14.32 were refunded to you on 6/12/2024.
  We are sorry for any confusion and inconvenience this situation may have caused. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding.

  Customer Answer

  Date: 06/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently renewed my *** certification and was denied by my landlord. I have exhausted all suggestions and requested a reasonable accommodations form to be filled out by the doctor. I can not reach anyone there, nor will they return my emails. I was promised a refund if not approved but have yet to speak to a person willing to help me. It has been nearly impossible to get a hold of a knowledgeable person.

  

  Business Response

  Date: 06/13/2024

  Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have experienced. We have attempted to contact you using the phone number listed on your account. Additionally, a form was completed for your housing and emailed to you on 5/13/2024.
  To resolve this issue, please contact American Service Pets at ************. We are happy to assist you further or process a refund. Please note that, per our policy, we need to speak with you on a recorded line to proceed.
  Thank you for your understanding, and we look forward to assisting you.

  Customer Answer

  Date: 06/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************************