ComplaintsforData Ticket Inc

Traffic Consultants

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Initial Complaint
05/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I provided notice to this company approximately 1 month ago that they improperly and incorrectly removed funds from an individual's tax return. They have no human being available to speak with, have not reached out, and seem indifferent towards rectifying the fact that they took money from a wrongly identified individual. Please see attached for more detail/copy of the notice I provided them.
Business response
05/15/2024
Thank you for bringing this to our attention on behalf of the City of *******. The City has dismissed the citation as of today and the amount intercepted from ******************** will be refunded. ******************** will be contacted today with this information.
Thank you,
Citation Processing Center
Customer response
05/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to provide a timeline to the donor regarding his refund and, if it does provide the donor a timely refund, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
05/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
can't get hold of anyone at Citation Processing Center, automated call backs aren't real, no one ever calls back. Phone system hangs up. You guys set it up to whatever possible to avoid talking to customers. Someone needs to call me re: ********************# ****** from the City of ****************, I have several questions and need answers. Thanks.
Business response
05/06/2024
Hello,
We contacted you today per your request and were interrupted when attempting to assist and the call was ended after profanity. Our records show each call back request submitted was returned. Each of the call back requests had an option to speak with a representative and the option was not selected.
Thank you,
Citation Processing Center
Customer response
05/06/2024
Rep who called was too serious, had no personality, refused to answer the questions I asked her, interrupted me asking "can I speak now?", it's like if you have to ask if you can speak you're not listening, overall low rent customer service rep with bad social skills and no education.
Business response
05/07/2024
Hello,
The concerns in the complaint were addressed and the desired outcome of a call back was completed.
Citation Processing Center
Customer response
05/10/2024
Trashy company
Initial Complaint
02/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To: who it may concert,my complaint is because the ******************* ********** of ****** Services , is not helping me , I have been trying to speak to them to correct this and they don't want to help me to correct there error they are making , this Citation is on my name ************************************** I correct the Administrative Citation #******* . I corrected on 11/15/2018 that was 3 days before the do date 11/18/2018.I was not home and they left the citation with my sister ************************* and now they are charching her for something that I already fixed and in on there ****** with date 11/15/2018. this is the Information for them ACE processing center ************* www.CitationProcessingCenter.com I will realy apprised you're help.Thank you ******************************* ************
Business response
02/13/2024
Hello,
The citation number provided does not pull any records. Please provide a copy of your citation and/or notice for further investigation.
Thank you,
Citation Processing Center
Initial Complaint
02/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Acting as a debt collector as that term is defined by law, Data Ticket, **** dba Ticket Processing Center sent us a letter indicating that it was attempting to collect a debt. Our family immediately attempted to challenge the alleged debt, our guaranteed right under debt colletion law. This agency refused to take a dispute or request to substantiate or validate the alleged debt, and refused either a transfer to or a call back from a compliance-level representative. In short, this agency does not follow fair debt collection practices, and will work to collect a debt regardless of rights the law grants to one receving its debt collection letter. The agency also refused to honor ************ two-party consent law for recording or monitoring calls, by simply insisting that all calls are recorded, wtih alternative or recourse. Note that this complaint is about the conduct of the ticket processing agency, not about any municipality it may work for or with. The obligations of fair debt collection fall on the debt collector - here, Data Ticket, **** dba Ticket Processing Center. We do not want to be victimized further. Kindly investigate.
Business response
02/05/2024
Hello,
Please provide additional details on your citation and/or notice so the complaint can be looked into further.
Thank you.
Customer response
02/05/2024
There was no plainly visible attachment to BBB's advisement of a reponse, nor did we receive a response of any kind directly from the business complained about.
Business response
02/06/2024
Hello,
We cannot investigate the complaint without additional details on the interaction. Please provide a citation number and/or notice number so the complaint can be looked into further.
Thank you.
Customer response
02/06/2024
In my first reply, there was no associated message from the business. In this reply, I respond to the one-sentence message from the business as follows: citation no. PAS15009119. i hasten to add that the concerns I raised - systematic refusal of the business to take a challenge or dispute or to provide substantiation of the alleged debt, and the failure otherwise to be in compliance with fair debt collection practices and to respect an opt-out before recording phoine calls -- could and should have been addressed, and not delayed once again.
Business response
02/21/2024
Hello,
Thank you for providing your citation number, PAS150009119.
After review of the citation information, we have verified the address the 5 notices have been sent to match the address the *** has on file for this vehicle that received the citation as well as the address provided within 2 levels of citation appeals that were submitted.
Any complaints can be submitted to the ** Box submitted on the notice and as provided during the call that took place on 12/27/2023 as well. All calls are recorded and if a caller does not provide authorization to the recording, the call must be ended.
The citation debt in the amount of $93.00 is due to the ****************.
Thank you, Citation Processing Center
Customer response
02/22/2024
Neither business response, each delayed for a long time, addresses the complaint at all. In ihe interest of fariness, we ask the BBB to investigate Data Ticket's non-compliant collection practices.
Initial Complaint
01/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 6/22/23 I received a citation (P21166) in the mail for a violation on 5/14/23 which was Mother's Day for 10.14.080 RMC, Prohibited by Sign on ******* Ridge Dr. at 10:57 PM or the amount of $55. It should be noted that the citation was in the *************** in ************* and I live in Southern **, an over 7 hour drive away. I repeatedly tried to dispute this ticket through to no avail. I paid the $55 and requested an Administrative Hearing set for 9/27/23 at which time I again pointed out the proximity of the citation in addition to the *** did not match at which time the violation was dismissed and I was supposed to be refunded the $55 that I paid, due to the ticket not being mine. It is nearly impossible to get through to the customer service queue to reach an actual person to request a refund, which I had no idea I had to ask for and it was not processed automatically. Funny how my money is taken expeditiously, but my refund is not. After not getting my money refunded by January of ****, I called on 1/11/**** and waited over an hour of pressing buttons to repeatedly request for someone to call me back, for t to repeat, no customer service representative was available to hang up & call back or again request for a callback. I did finally get a representative to call me back after an hour and a half. This person was rude & would not wait for me to pull up a check number from Sept of last year without hanging up on me telling me to again call back because I didn't have that info readily available. Why do I need this for a refund on the money that is owed to me, especially when she was able to see that my citation was dismissed and they indeed owe me a refund.
Business response
01/15/2024
Hello,
We do see the refund as requested in the system via a phone call on 1/11/24, nothing further needs to be done and the refund will be processed. Refund verification is in place to ensure the refund is sent to a current and proper Registered Owner as addresses on checks, with DMV and on a citation record can vary.
Thank you,
Citation Processing Center
Customer response
01/15/2024
I wasnt even aware I refund was not automatically issued in your system. I didnt know it was something I had to request so although a refund is now being processed, my issue is that there is zero accountability nor customer service on the business end to ensure refunds are issued when necessary & the hoops one has to run through to go through the process of being refunded. A business that owes money should be more proactive to verify address/payment etc it couldve be as simple as a call, email or website link to confirm that information.
Business response
01/18/2024
There's no additional information for Citation Processing Center to provide. If there's any additional questions, please contact ************ and customer service will be happy to assist.
Thank you,
Citation Processing Center
Customer response
01/23/2024
its near impossible to reach a person let alone address changes to a policy especially with rude unprofessional customer service agents. If a customer/client/consumer is owed money that a business is holding there should be a policy in place to automatically refund money owed or to make it electronic just as money is collected to return money owed. It is not he sole responsibility to chase after, having to call to receive money owed. There needs to be changes in the procedure this is unacceptable business practice.
Initial Complaint
01/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10/24/2023 I received a citation for expired registration. I paid the registration and got it signed off by a police officer. I then mailed the proof of the correction along with a check for the correction fee to the CItation Processing Center and then received another Official Notice of Delinquent Parking Citation.Citation #: SAP37777 License Plate: ******* Date: **/**/2023 I assume they didn't even look for the police officer ********** and they are still saying I owe $220 (+ a convenience fee), which is $10 (amount of correction fee) less than the total amount.
Business response
01/15/2024
Hello,
The citation SAP37777 was issued 8/16/23. As outlined on the courtesy notice sent out 9/8/23, the due date for the return of the sign off and payment was 9/22/23. The sign off was conducted by the police department 9/22/23, however ************ date was 10/24/23, over a month after the due date. Since the sign off was late, the full amount including penalties is due on the citation.
Thank you,
Citation Processing Center
Customer response
01/15/2024
The car is being sent to the salvage lot.

I will not be paying your ridiculous fine.
Good luck.
Business response
01/16/2024
We apologize you do not accept the response to your complaint. There is no further information to provide.
Citation Processing Center
Initial Complaint
11/28/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 1/20/2023 I received a citation for expired registration. I paid the registration and I went to the courthouse to get it signed off. I then mailed the proof of the correction along with a check for the correction fee to the CItation Processing Center and heard nothing from them until yesterday (11/27/2023) when I received a notice that I owe them $415 as a fine.I no longer even own this vehicle having returned it to the lender earlier this year.
Business response
11/29/2023
Hello,
Please provide a plate or citation number so we can research your complaint accordingly.
Thank you,
Citation Processing Center
Initial Complaint
11/01/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a parking violation, and when attempting to pay online at the citationprocessingcenter website, the ticket doesn't come up in their system despite it having been a week of the 21 day window to pay without further penalty. I called the number which only offers the same lookup system through the phone and cannot get in touch with support.Just to help people in the future ****** this issue: Data Ticket Inc owns citationprocessingcenter. If you get a parking violation in ********************, it will be handled through citationprocessingcenter which again is an entity of Data Ticket Inc -- something that I suspect the company may be purposefully occluding as to remain hard to reach.I am also becoming suspicious that Data Ticket Inc may be gaming the BBB system by incentivizing the closing of BBB tickets through quid pro quo because their BBB rating (rightly) decreasing may jeopardize their relationship with municipalities.
Business response
11/06/2023
Hello,
The issuing agency (********************) must sent a copy of the citation issued so it can be data entered before it can show up in our system. Without a copy of that citation, the online system is unable to provide records of the citation to you.
If you can provide your citation number, license plate, issued date and/or a copy of the citation, we are happy to contact the issuing agency to request a copy of the citation to have it keyed into the system so you can pay online. Otherwise, you are always able to pay via mail and once the issuing agency does send the citation copy, it will join to the payment record in the system.
Thank you,
Citation Processing Center
Initial Complaint
10/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a parking violation - failure to display a parking receipt - on June 18.I filed an appeal to the ticket - the parking machines in the lot did not work - online and received a one-sentence reply denying my appeal. I requested proof from the issuing agency, Santa **** ************** that the machines were working at the time. I never received that proof or any information supporting the parking violation nor any further communication from either the "Citation Processing Center" when I requested an appeal via email and postal mail directly. Neither the SC ************** nor the "Citation Processing Center" followed CA Veh Code ***** (2021) and, through their actions and inactions, denied my right to further appeals. They failed to follow their own obligations posted on their website. Instead, they added the parking violation to the vehicle's DMV record. The entire system is completely self-serving; each party is engaged in a clear conflict of interest that operates outside of any reasonable sense of accountability. or legal recourse.
Business response
11/01/2023
Hello,
We have passed along your complaint to the issuing agency for their review and response. The issuing agency handles their own appeal process and appeal notifications rather than Citation Processing Center. The items mentioned within the dispute are not able to be addressed by the Citation Processing Center.
Sincerely,
Citation Processing Center
Customer response
11/08/2023
What is the time for the response from the agency?
Who entered the fine against the vehicle? The agency directly or the Citation Processing Center?
If the Citation Processing Center entered it, then they can remove it
Business response
11/13/2023
Hello,
We have passed along your complaint to the issuing agency, they issue the citation as well as have the responsibility for adjudicating the appeal submitted. The complaint is not involving the Citation Processing Center.
Thank you.
Customer response
12/01/2023
Thanks for passing on the information
Since your company name, address and phone number are on the paperwork, I've been communicating with you. I appreciate that you are responding to my messages and passing them in, however I have received no response or communication from the issuing agency to my inquiries or requests
If you you would be so kind as to work with them to reply or resolve the situation I would greatly appreciate it
Business response
12/21/2023
Hi,
It appears the issuing agency voided the citation on 11/13/2023 and the balance is zero. The status can be viewed online at www.CitationProcessingCenter.com.
Happy Holidays!
Citation Processing Center
Initial Complaint
09/24/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never received a courtesy notice for a parking citation I received because it was sent to the wrong address according to them. I have the correct mailing address on file at the **** My drivers license has the correct address and I just received my vehicle registration to the correct address. They refuse to do anything about this. The fines have been more that doubled and I have not received an itemized list of fines or payment options.
Business response
11/06/2023
Hello,
We will need a citation number, license plate number or copy of the ********************** to look into your complaint further to address your concerns.
Thank you,
Citation Processing Center

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