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Business Profile

Vitamins and Supplements

Stonehenge Health
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want full refund ($80) plus postage and handling as was advertised in their 90 day money back guarantee!! I bought 1 bottle $40 I thought I had 90 days to try. They sent a second bottle 1/2 way through my first bottle. Another $40. I chose to cancel. Now they are trying to bargain on me keeping the faulty items and get 50% back of the $80 I spent and haven't even used!!! Scam! I want 100% of my money back which includes postage paid by them! What a joke! They should be out of business!! Placebo effect like so many. DEMANDING REFUND PLUS POSTAGE!

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered from this website and before I finalized my order a bunch of popups showed up offering different products to buy, like 10 different ones, then after i finally deferred all and finalized my order i get a text stating my order has been cancelled and that I needed to call to verify the payment and that if I didnt the order would be discharged after 2 days, shortly after I received a call and a voicemail was left stating the same! All these issues are clearly signs of a scam! DO NOT ORDER from this fake company. I locked my credit card so good luck trying to charge me :)

    Business Response

    Date: 10/10/2023

    Dear BBB, 

    We contacted ************** due to an issue with her order. When she submitted her order using our website, our fraud screening tool rejected her order for containing mismatched shipping and billing information. We use a sophisticated program to filter out fraudulent orders from being processed and shipped from our warehouse. We, as an e-commerce merchant, reserve the right to verifying orders for accuracy; in some industries, this is a requirement.

    Since ************** did not respond to our request to a phone verification, we canceled her order with our online store. ************** is more than welcome to purchase products on our amazon or walmart.com store, if she wishes to do so. 

    Best,
    Stonehenge Health 

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order according to company - Stonehenge Health - *********, ** 92120.Unfortunately, I did not make a copy of the packing slip they enclosed in the package. I could barely reseal the package.My complaint is akin to several reviews on the Web: Thought i would order, but each time I went to confirm the order, another screen popped up and kept popping up, so I removed my information, including credit card info. Apparently, they decided to send and bill me anyway. They proceeded to process the order even though I did not finish the order. I did call the ***** number on the invoice and the phone assistant said I should return the product and write on the package, Return to Sender, Refused, which I have done. The package was delivered today, and I will return to mailbox tomorrow. The product has a 90-day money back guarantee if customer is not satisfied. I'm uploading the package, as best as I can. It is so small its hard to get the whole label to scan. Thank you for your assistance.

    Business Response

    Date: 07/27/2023

    Dear BBB, Thank you for reaching out to us regarding ********************** complaint.

    Please advise ****************** that the package as shown in the images she provided is perfectly fine to be sent back. We have already issued a full refund in advance in the amount of $40.99 on invoice id ************************.

    If there are any challenges associated with **** or attempting to return this order, we ask ****************** to inform us via email or sms as soon as possible.

    Our email support contact is ******************************** and our SMS line is ************. Our toll free number is **************. 
    Kind regards, 

    Stonehenge Health Escalation Unit 

    Customer Answer

    Date: 07/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

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