Customer ReviewsforTrailer Hitch RV

Was searching online for a Grand Design 18BH travel trailer. Found what we were looking for about five hours away at Trailer Hitch RV in Nipomo, Ca. We called the main number and spoke to their sales person Ralph Monroy who was on the pushy side and less than helpful but it was the travel trailer we wanted. We agreed to place a deposit to hold the RV and agreed to pick it up in a week. When we arrived to pick it up, Ralph greeted us and told us to meet him at the sales office to pick up the RV. After that, he disappeared without going over some of the benefits of buying from them as he had mentioned on the phone. We completed the purchase paperwork with Oscar. Oscar mentioned perks such as reimbursement for first nights of camping all which Ralph failed to go over. We also noticed the four bar stools from the RV were missing, the owner’s son supposedly contacted Grand Design who said they should come with the RV and therefore would be mailed to us. A month later we hadn’t received the stools. We left several messages for Ralph, Oscar, and their manager Kevin, to check the status, all without return calls. We learned they were much more responsive before we bought the RV and they could care less about customer service after they closed the deal. We contacted Grand Design customer service directly and they informed us Trailer Hitch RV never submitted the request. They mailed the stools to us right away. It’s unfortunate that a dealership like Trailer Hitch RV is giving Grand Design a bad name. It’s also unfortunate we were unable to take advantage of the perks they had mentioned before the sale.

B**** ******* the service manager is a really great person to go to if you have any issues. His team of advisors and technicians are willing to solve any RV issues. We need our 5th wheel repaired due to a tire blow out. The tire took out the left rear side of the fender area along with some hydraulic lines. Between the insurance company and getting the parts it took about 3 months to get things back to as good as new. Thank you Trailer Hitch

K**** ******* was our salesman at Trailer Hitch RV in Nipomo. We drove from Washington State to deal with him and his company. They had the best deals and prices. K**** answered all of our questions and had everything waiting for us when we arrived. E**** was the tech that did our orientation and he was very patient with us first time RVers. All in all we had a great experience.

We had originally bought a trailer back in 2021 from Trailer Hitch and received great service all around. We have recently upgraded to a 5th wheel and our sales representative was K**** *******. He was very attentive and professional and we are very happy with our purchase. Everyone from the sales team to the service department have been very helpful. I highly recommend K**** ******* and the staff at Trailer Hitch RV for your next RV purchase. Thanks again

K**** ******* was great to work with!! Would buy another trailer from him anytime!

DEFINITELY BUY YOUR RV HERE WITH AARON! I searched for a Brookstone 374 RK and found that they were on order at most sites in the US and wouldn't be available in the time frame I needed it. Aaron called me and had one on the lot. He quoted me a price and I let him know I had just missed one for a lower amount. Aaron said "I love Challenges" I then let him know I am in Texas and since Trailer Hitch RV is in California it would be cost-prohibitive to get the one on his lot. He then said let me run some numbers. He asked me if I would purchase at a lower quoted amount delivered to my doorstep! I immediately put a down payment on the RV! I let A**** know that I wanted an ice maker that wasn't included in the refrigerator. Aaron let me pick out the ice maker I wanted at no additional cost! I also requested that the RV water filter system be installed rather than just a prep. He ordered and put one in at no additional cost! I had a tight time frame to move and A**** contacted his transport service with the time frame I needed and it arrived right on time! A couple of items were missing when delivered and I contacted Aaron and he had them delivered in no time at all! Every question about my new RV that I have had I have been able to text Aaron and he has always gotten back to me with the information I needed. These people will bend over backward to provide awesome customer service! Their service department is also excellent with any issues you may have! If I could I would give this company and especially A**** 6 STARS!!! Thank You, A****! I love my new RV!!