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Business Profile

Information Bureaus

Mylife.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 631 total complaints in the last 3 years.
  • 201 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MyLife.com has collected and publicly displayed my personal information in their databases without my consent. I never authorized them to store, share, or distribute my private details to third parties seeking access to my data. Please remove my data. Their opt out sites does not work. I never get a e-mail Verification code to remove my data. *********************************************************** Please remove from all you sites :

    Business Response

    Date: 04/25/2025

    We received your request to remove your profile from MyLife.com. The referenced profile has been processed for removal as requested. Please allow 24 hours for the profile to be completely removed.
    If you are still seeing the referenced profile page, clear the history/cache on your internet browser. Sometimes a page you have viewed previously can be seen from your history, even though the page no longer exists.
    If you are seeing search results from major search engines like ******, Yahoo, or ****, allow 3-5 business days for the results to be removed by the search engine provider.
    If you feel that your specific profile was not removed, respond to this email with the website URL of the profile page. Or respond to this email with the following information exactly as shown on the profile: Name, Age, City, State.

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get Daily emails suggesting people in my past who were abusive that I had restraining orders against, that is why they are no longer in my life. These people most likely are receiving my information in the same way, which means my personal safety. Mylife.com is giving out information of where I live and other personal data but not allowing me access to remove it, after years of trying to shut it down. I am a widow and I plead for your help in this matter.

    Business Response

    Date: 04/22/2025

    We received your request to remove your profile from MyLife.com. The referenced profile has been processed for removal as requested. Please allow 24 hours for the profile to be completely removed.
    If you are still seeing the referenced profile page, clear the history/cache on your internet browser. Sometimes a page you have viewed previously can be seen from your history, even though the page no longer exists.
    If you are seeing search results from major search engines like ******, Yahoo, or ****, allow 3-5 business days for the results to be removed by the search engine provider.
    If you feel that your specific profile was not removed, respond to this email with the website URL of the profile page. Or respond to this email with the following information exactly as shown on the profile: Name, Age, City, State.

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I searched my deceased daughters name tonight and found that myLife has a current address for her that followed her death. I want to report that somehow that it is not correct and that there must be some sort of scam going on using her identity. But there is no way to contact them to report that or to find out who submitted that information and no easy way to cancel the link I have now created to myself with my email. I want her records removed or updated with her death. They are responsible for the information they are providing wether they think so or not.

    Business Response

    Date: 04/22/2025

    We received your request to remove your profile from MyLife.com. The referenced profile has been processed for removal as requested. Please allow 24 hours for the profile to be completely removed.
    If you are still seeing the referenced profile page, clear the history/cache on your internet browser. Sometimes a page you have viewed previously can be seen from your history, even though the page no longer exists.
    If you are seeing search results from major search engines like ******, Yahoo, or ****, allow 3-5 business days for the results to be removed by the search engine provider.
    If you feel that your specific profile was not removed, respond to this email with the website URL of the profile page. Or respond to this email with the following information exactly as shown on the profile: Name, Age, City, State

    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:04/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MyLife continues to hold and sell my personal information without my request.

    Business Response

    Date: 04/14/2025

    We are willing and able to remove specific profile pages from our website, MyLife.com. Unfortunately, we were not able to locate the profile based on the details provided. We need you to provide the specific link (URL) for the profile page that you need removed. We have used the name provided to search but are unable to locate any profile pages. Once we receive the page **** we can remove the page right away.
    If you are unable to locate the **** you can send us the following details exactly as they appear on the profile page:
    First Name
    Last Name
    City
    State
    Age
    If you send these details exactly as they appear on the MyLife profile page, we can remove the page right away.
    Please provide the necessary information so we can complete your removal request.

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint regards MyLife.com, known as InsightBridge LCC, *********************************************. I had them do an online search for a former coworker as I wanted to let her know I had found a picture of her father from World War II. They found several possible addresses and informed me that they would keep them available for three days for $1.00. I authorized using my **** charge card on 01/08/25. When I received my **** bill MyLife charged mean additional charges of $59.85 also on 01/08/25 and $29.95 on 01/13/25 neither of which was authorized by myself. I had **** enter a dispute regarding these two charges and the dispute was denied because "cancellation of services was not completed prior to the billing of the disputed transaction". This company is at minimum unscrupulous as well as unethical and a thief. ******** **** ****** ******************************************************** ************** Sent from ******** ****** ********************

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested ******** times through their website to remove my personal information from the website as it displays my address age name etc. Ive also tried to contact by phone. Im afraid my identity had been stolen and may be harmed. This is a violation of my privacy!

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mylife.com has me listed, in all caps, as a "child molester." That is listed as my occupation.I have absolutely no criminal record. I'm certainly not a child molester.This company is giving public, false information on me that's obviously pretty negative. It shows an option to edit my profile. So I clicked on that and was given different plans I could PAY for to edit this craziness out, and demanded my credit card **************'s pretty obviously a scam in order to make people panic and pay anything it takes to remove very scary and false info from their profiles. My info is:******* K. ****** ****************************************************************** Age: 57 Thanks for any help you can give.

    Business Response

    Date: 04/10/2025

    We received your request to remove your profile from MyLife.com. The referenced profile has been processed for removal as requested. Please allow 24 hours for the profile to be completely removed.
    If you are still seeing the referenced profile page, clear the history/cache on your internet browser. Sometimes a page you have viewed previously can be seen from your history, even though the page no longer exists.
    If you are seeing search results from major search engines like ******, Yahoo, or ****, allow 3-5 business days for the results to be removed by the search engine provider.
    If you feel that your specific profile was not removed, respond to this email with the website URL of the profile page. Or respond to this email with the following information exactly as shown on the profile: Name, Age, City, State.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested that my family's information be removed from the MyLife.com website using their approved process. I received an email saying that it was removed, but when I went to their site to confirm, our names still showed up, and said that "negative court records" have been found under my name (I have NO court records!). I went through the process to look up my record, very dismayed since my info was supposed to be gone, then came to the end only to discover that they required payment to SEE my record. They offer a trial membership of $1 for three days, after which the rate is $29.95 per month. I paid for the trial, only to discover -- once beyond the paywall -- that my record had indeed been wiped, as had my husband's, and the whole thing was a bait-and-switch. I'd paid for nothing. I was glad it was only $1. I immediately requested that my membership be non-renewable and cancelled at the end of my trial. However, later that SAME DAY, I was charged not only the $1 trial rate, but $59.85 by MyLife.com. I emailed them to confirm my membership cancellation and request a refund. I got a confirmation of my membership cancellation, but have received no refund of the fraudulently charged $59.85, even though I've now emailed them twice. Their behavior has been absolutely fraudulent. -- If I go to mylife.com and search for my name, it comes up even though I requested that my info be removed. -- It shows that "court records have been found," even though I HAVE NO court records. -- If I click "this is me, show me my records," it goes through the full search and then requests money in order to then show that I HAVE NO PROFILE ON YOUR SITE. -- They promise a $1 trial period that's good for three days, then a monthly charge of $29.95. But they charged me DOUBLE THAT on the SAME DAY I signed up. I would like to have my and my husband's information *completely* removed from the website, and to have my money refunded.

  • Initial Complaint

    Date:04/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for 3 day free trial and canceled membership literally 3 minutes after with MyLife.com. It was never a membership never had one..They had charged me $1 for the free trial and soon after charged $59. They didn't send confirmation email, they didn't send cancellation of account and I have tried numerous times to contact them. I only paid $1 for the FREE trial that was all and cancel immediately after. ************ which I didn't know before hand until I did more research. Plus they have my personal information on their site and I've contacted them about removing and they haven't

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MyLife.com retains a profile for myself containing both sensitive personal information and inaccurate details. The website has generated this profile without my consent, and it does not maintain a straightforward method to have ones profile removed. I am requesting the immediate removal of my profile/ability for the general public to search my name on their website. I have already reported the relevant URL to common search engines for elimination from search results.

    Business Response

    Date: 04/07/2025

    We received your request to remove your profile from MyLife.com. The referenced profile has been processed for removal as requested. Please allow 24 hours for the profile to be completely removed.
    If you are still seeing the referenced profile page, clear the history/cache on your internet browser. Sometimes a page you have viewed previously can be seen from your history, even though the page no longer exists.
    If you are seeing search results from major search engines like ******, Yahoo, or ****, allow 3-5 business days for the results to be removed by the search engine provider.
    If you feel that your specific profile was not removed, respond to this email with the website URL of the profile page. Or respond to this email with the following information exactly as shown on the profile: Name, Age, City, State.

Mylife.com, Inc. is NOT a BBB Accredited Business.

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