ComplaintsforPersolve Legal Group, LLP

• Initial Complaint

  11/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********************************** I do not have a contract with Persolve Legal Group, they did not provide me with the original contract as requested.

  Business response

  11/29/2023

   

  Hello,

   

  Validation of debt, including original contract, mailed to consumer 11/27/2023.

   

  Thanks,

  Senior Compliance Analyst

  *************************

• Initial Complaint

  09/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 12 BRIDGECREST ACCEPTANCE CORPORA. I did not have a contract with PERSOLVE LEGAL GROUP, LL I did not sign any documents with PERSOLVE LEGAL GROUP, LL They did not provide me with the original contract I requested.

  Business response

  10/23/2023

  We need more information from you so that we can properly get you the correct documentation that you are requesting.   Can you please provide full name, the file number that was provided on the information you received that you are requesting.   Anything so that we can help you with the documents you are requesting.

  Thank you,

• Initial Complaint

  08/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********************************** I do not have a contract with Persolve ************ They did not provide me with the original contract as requested.

  Business response

  01/03/2024

   

  Hello,

   

  Validation of debt package sent to consumer via **** mail 11/20/2023.

  Thanks,

   

  *************************

  Senior Compliance Analyst

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 12 ************* I do not have a contract with Persolve *********** LLC. They did not provide me with the original contract as requested.

  Business response

  01/05/2024

   

  Hello,

  Judgement awarded 07/01/2020 for this account. Validation of debt package sent 01/05/2024. We encourage consumers to reach out to our Collection manager, *************************, directly at ************** to discuss account resolution options. 

  Thanks,

  *************************

  Senior Compliance Analyst 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This collection agency continues to add interest fees to an account that should have never been transferred to them as I have signed no legal paperwork with them. This account should be removed from my Experian account immediately

  Business response

  01/03/2024

   

  Hello,

  Validation of debt package sent to consumer via **** mail on 01/03/2024. We encourage consumer to reach out to our Collection manager directly at **************.

   

  Thanks,

  *************************

  Senior Compliance Analyst 

• Initial Complaint

  07/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********** ACCEPTANCE CORPORA. I do not have a contract with PERSOLVE,LLC. They di not provide me with the original contract as requested.

  Business response

  01/03/2024

   

  Hello,

   

  Validation of debt package has been sent to consumer via **** mail on 01/03/2024. We encrouage consumers to reach out to our Collection manager, *************************, directly at ************** to discuss account resolution options.

   

  Thanks,

   

  *************************

  Senior Compliance Analyst 

• Initial Complaint

  07/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********** ACCEPTANCE CORPORARATION. I do not have a contract with Persolve ************ they did not provide me with the original contract as I requested.

  Business response

  11/20/2023

   

   

  Hello,

   

  Validation of debt has been sent to consumer as of 11/20/2023 to the address provided. We encourage the consumer to reach out and update most current contact information for this file. 

   

   

   

  Thanks, 

  Senior Compliance Analyst

• Initial Complaint

  06/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this ************** inpat SVCS PlCC. I do not have a contract with ********************** They did not provide me with the original contract as requested.

  Business response

  07/12/2023

  Thank you for contacting us, but I think you might have ** confused with another creditor. Persolve does not have any business with ************** and is not reporting any credit line for **************. I do show that we are reporting on an auto deficiency for a Bridgrest loan that we currently own. I do show you requested validation in August of 2022 and that we sent you the validation on August 25, 2022. We are happy to discuss this with you and options in resolving this. Please contact our Collection ************************************** at ************.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have repeatedly disputed this with the credit bureaus. I have sent over police reports and additional documents. Im am a victim of family violence mental, emotional financial and physical abuse. This vehicle purchased by my ex abuser while I was under distress and being forced into doing things against my will. I have been contacting this horrible company for years trying to have it removed. Ive sent document after document yet nothing has changed. At this point my next step is to file a lawsuit against persolve for reporting inaccurate information on my credit reports! I recently sent a letter to the credit bureau to remove the dispute because at this point I am going to hire an attorney to file against you all.

  Business response

  06/12/2023

  We are in receipt of your complaint filed on June 5, 2023. We are unable to waive your debt, but are willing to work with you. In your original letter to ** from December 13, 2020, you ask for  the loan to be forgiven due to the fact you had COVID, you were unemployed, and you were only receiving ***** unemployment assistance. We understand that you might not be able to pay back the entire loan at once, but we are willing to work with you to come up with a payment plan at a lesser amount.

  Please contact our Collection Manager ************************* at ************ to discuss settlement options and a low monthly payment.

   

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my deep concern regarding the unethical practices of Persolve, LLC to address fraudulent collections on my credit report. In 2018, my identity was stolen and several accounts were opened using my information, including a credit card with a balance of $5,000. I contacted the issuing bank and was assured the debt would be cleared.In 2021, I began receiving calls and letters from Persolve LLC demanding payment for this fraudulent debt. Despite providing proof that the debt was not mine and that I was a victim of identity theft, they refused to remove it from my credit report. As a result, I was denied refinancing for my home, student loans for my daughter's education, and personal credit cards. As a CEO of a company, I was also unable to obtain a corporate card or small business loan.I have made numerous attempts to dispute the fraudulent collection with TransUnion, Equifax, and Experian, but they have failed to take any action to remove it from my credit report. Despite providing evidence of my identity theft, Persolve LLC has continued to claim that the debt is mine and has refused to remove it from my credit report.In August 2022, I hired a lawyer and paid $3,000 to resolve this issue, but Persolve LLC still refuses to cooperate. I have lost over $120,000 due to their inaction, which has prevented me from accessing my home equity and obtaining credit for my personal and business needs. I have now been forced to sell my home to get my equity out, as I can not be approved for a home equity loan because of Persolve, LLC. Another company seeking to receive nearly $25,000, ************ due to the same identity fraud has closed my case and resolved the issue.I simply want this fraudulent collection to be removed from my credit report and the case closed. I have tried all other mechanisms to seek a resolution and I am still being held hostage by them while continuing to experience the same financial hardships.

  Business response

  03/15/2023

  I am in receipt of your BBB complaint ID# ********
  
  We are currently working with ****************** Attorney to find a reasonable solution. Her fraud claim is being taken seriously and we are investigating the claim. As soon as the investigation has been completed we will let her Attorney know. Depending on the outcome of the investigation, the appropriate action will be taken. We do apologize for the inconvenience. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩