Complaints

This profile includes complaints for Anthem Tax Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Tax Services

  32133 Lindero Canyon Rd Ste 200 Westlake Village, CA 91361-4234

  
• 

  Anthem Tax Services

  9 Executive Cir Ste 150 Irvine, CA 92614-6796

• 

  Anthem Tax Services

  638 Lindero Canyon Rd Oak Park, CA 91377-5457

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I had some issues with the IRS and had a legit reason why I didn’t owe some of the taxes they claimed I did. I couldn’t get them to lower my tax debt so I hired anthem tax services. I never dealt with the same person more than twice and was told there was a solution I agreed thinking there was some relief coming. I never received any debt reduction they have kept my refund multiple times since and I’m still receiving notices from the IRS including threats of liens and Levy of my properties.

  Customer Answer

  Date: 02/24/2025

  This is the current notice on the irs site 

  

  Business Response

  Date: 03/11/2025

  We here at Anthem Tax take consumer concerns very seriously.  We believe that this concern has been resolved. 

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September of 2023 I contacted Anthem Tax services to get assistance with my prior years taxes and repayments. I was immediately put in contact with an agent, they got on the phone with the IRS, and I started my paperwork process. I was told that based on my tax situation that I would need to pay $10,000 for services in lowering my payments. I paid the $10,000 for them to get started on my claim. I send all documents in when necessary and would go periods of time with no communication. I called and followed up on multiple occasions and it wasn't until I would call to follow up that additional things were brought up that were needed. I was charged for calls I made to find out my status, and at the end for someone being assigned to handle my complaint. Long story short it wasn't until I continued to call, and file a complaint about no communication that I learned that my agent was released. Still to this day my taxes go unresolved and as I stated in attached emails this $10,000 I paid for help would of been better used to go towards my IRS debt. When I got in contact with a resolution manager I was told I would be refunded $4,000 on a call that she was even late for. That was back in August of 2024. I reached out today and still no resolve. I was even sent a copy of my agreement which sates after 3 days I am not eligible for my refund, however they were responsive for the first 3 days. I have attached their invoice and my emails JUST between my assigned agent and me. I can provide call records, emails to other agents, and proof of sending in documents multiple times if necessary. I even explained I would like to work with them in the future and I am getting no further assistance. I feel as if I was scammed and can provide any necessary information. I would just like to have my money refunded after receiving less then minimal assistance. (This has been going on 17 months)

  

  Business Response

  Date: 02/18/2025

  We here at Anthem Tax take consumer concerns very seriously.  As soon as we received this inquiry, we immediately reached out to the consumer in an attempt to resolve this issue.  We are still working with the consumer to resolve this issue.  Unfortunately, because we are forced to respond to this concern within a certain time frame, and because the issue is not resolved, the consumer is going to now get an email from the BBB asking them if they are satisfied.  We are well aware that this issue is not resolved, and we don't expect the consumer to be satisfied yet. Consumer, please understand that we will continue to work with you on this issue until this is resolved and asking you if you are satisfied is beyond our control. 

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was scammed out of $19,200 by Anthem Tax Services, and the IRS is putting a lien on our home because of Anthem's negligence and incompetence! In July 2021, my husband and I retained Anthem to help resolve our tax debt after seeing a commercial on TV. Anthem uses compelling ads to prey on people like us who have IRS debt and don't know where else to turn. They use deceptive tactics to lure potential clients in. Anthem representatives told us that we would have a resolution within 30 to 60 days in writing, and we were promised an Offer in Compromise and that they would reduce our total payment to the IRS. They said they would negotiate with the IRS for us; but no reduced fee was negotiated, and we were blatantly dupped. Months turned into years and, we became very concerned of the delay. Anthem representatives constantly told us that the IRS was backed up with cases. Months, turned into years and now, almost 4 years later, we still have NO resolution. Anthem dropped the ball, was extremely negligent, incompetent and did NOT reduce our debt by any stretch of the imagination. My husband and I are in the daunting process of taking out a Home Equity Line of Credit in order to pay the IRS in full all of the monies owed, which has ballooned to over $220,000 because of interest and penalties that have compounded astronomically over the years. To make matters even worse, in October 2024, we were advised and coached by an Anthem Tax Specialist to buy 2 cars in order to reduce our IRS disposable income. She said verbatim, “it’s better for you to pay for two new used cars, rather than pay the IRS.” According to Anthem's mission statement and guarantee, if they are unable to save money, rework payments, or deliver the expected outcomes, clients are eligible for a refund. We tried to contact Anthem over 2 weeks ago but have not received any response from them about our request for money back. No family should ever have to go through this living nightmare like we did!

  

  Business Response

  Date: 02/19/2025

  We here at Anthem Tax take consumer concerns very seriously and always try to resolve issues when they arise.  Upon receiving this complaint, we hired a third-party ombudsman to properly evaluate and to suggest a resolution. This mediator told us that other than one initial time, the consumer to refused to ever talk on the phone.  He stated that this made his job very hard because tone and intent in emails can often be misconstrued, and instead of being able to just pick the phone up, its time consuming to send emails back and forth.  He reported to us that after about 40 emails back and forth, he suggested that we refunded 76% of the fees that were paid to our company.  We agreed to this, but it seems that this was not enough for the consumer.  He also stated that the consumer made numerous complaints about our company prior and during his investigation.  He stated he asked the consumer to hold off on reviews until a decision was made, but that the consumer refused.  Additionally, he stated consumer made many claims about our company never telling the consumer that an OIC was a long shot.  When the mediator provided proof of emails stating this exact thing to consumer, the consumer then claimed the mediator was lying, and they he was biased.  Bottomline, the consumer is not being reasonable.  The case has been with our office for over four years.  The consumer expects us to give them a full refund and unfortunately, we do not agree.  Consumer seems to have drawn a line in the sand and is not willing to budge.  Our offer of more than 75% of their money back is fair and will always be available for the consumer if they choose to accept.  

  Customer Answer

  Date: 02/19/2025

  
  
  Complaint: 22919541
  
   
  I am rejecting Anthem's response. We signed up for Anthem services back in 2021 for them to work on an Offer in Compromise [OIC] for our tax debt. They strung us along for nearly 4 years until finally telling us that we had never qualified for an OIC because of our income, home equity, and cars.  Anthem could have told us that from the very beginning. Instead, Anthem repeatedly asked for bank statements, income statements, asset values over and over every time we asked them for an [OIC] status update. We were misled from day one and I firmly believe we were scammed.
  
  When the Anthem "mediator" contacted us in 2025, initially, he said he was neutral and unbiased. However, my wife found out that the mediator, Todd Lewis had an “anthemtaxservices” email address that he was using, so that was a huge red flag for us. We did speak with the mediator over the phone, but there is a reason we preferred emails because his dates and facts were often incorrect, and then he started to claim our discussion of facts and refunds were somehow "threatening."  At this point, we wanted conversations to be clear in writing, so he couldn’t continue to make inaccurate statements. All Yelp and BBB reviews go directly to Todd Lewis; this is very biased because Anthem Tax Services pays him.
  
  We let the mediator know that Anthem misled us into thinking that they were working on an [OIC], and that Anthem needlessly let it drag out for almost 4 years while we accrued more and more enormous IRS interest and penalties over these years.  The mediator found one email from Anthem in 2022 (over a year after we had contracted with Anthem) where they said "Again, we are going to review for an Offer but it’s not a guarantee. We only push forward Offers that we believe would be accepted".  During these years, Anthem did not say NO, you don't qualify for [OIC].  Anthem often said "we will have more information soon" and please send more financials.  Somehow, that mediator believed that one email negated my emails to Anthem requesting a status update on our [OIC]. Even Todd Lewis admitted that Anthem should have known from the very beginning that we never qualified for an OIC by simply seeing that we have always made over $80,000 combined.
  
  Fact is Anthem never ever filed an [OIC] for us with the IRS back in 2021, 2022, 2023, 2024, 2025. Never!!!
  
  Yet, over the next two years, Anthem then kept "pushing forward" and requesting more and more bank statements, income statements, asset values from us which WE gave THEM every single time….. Yet Anthem never filed an [OIC]. At any time, Anthem could have said we will NEVER qualify for [OIC] without selling your assets and retirement to pay the IRS.
  
  Then again in March 2024, if they said they only “push forward [OIC] Offers that they believe would be accepted”, then why would Anthem ask for over $14,600 more money and promise they would file an IRS [OIC] in about three months? - we have that in writing.  Again, Anthem never filed the [OIC] in 2024.  In 2025, Anthem said we can "pay in full" or setup an IRS Payment plan because they did not file an [OIC] because we would not qualify.
  
  Since we felt our case was botched for the reasons above, we asked the mediator for a full refund and to be compensated for the enormous IRS penalties because we were misled and strung along by Anthem.
  
  Even though my wife and I signed up with Anthem in 2021, the mediator seemed to have his dates mixed up and said 2022 was three months after we signed up we got the "we are going to review for an Offer but it’s not a guarantee". But we let not three months, but well over a year! He became agitated and aggressive because my wife and I were attending her father's 75th birthday at a party and could not take his call. He said we were ignoring his calls, when in fact we were at a family event.
  
  We asked again for the full refund plus IRS penalties and interest, he even said we were "threatening" and we responded that we never threatened and only presented our statement of facts. His tone became sour and hostile, saying he would not recommend refunding us what we asked based on our statement of facts and dates.  He gave us a final ultimatum, saying 76% was enough and that he believes the BBB will see that as reasonable and we would have to sign something. He never said what we would sign and never offered to show us.
  I told the mediator that we signed up with Anthem for an [OIC], they pushed for an [OIC] buy repeatedly requesting bank and income statements from us, and yet Anthem Never Ever filed and [OIC] for us. I said a "No guarantee" is irrelevant because they never filed an [OIC] in the first place.
  
  The mediator broke off contact at that point.
  
  Facts are that the IRS cannot forgive accrued interest. IRS said they ONLY have three payment options 1. Pay balance, 2. OIC, but you will have to sell your assets first (home, car, 401K, etc), 3. setup a payment plan (while still accruing enormous IRS interest and penalties).
  
  [OIC] is the only form of negotiating a lower tax debt, Anthem never filed an [OIC] for us anytime during 2021-2025, therefore "negotiating a lower tax debt" was not done by Anthem. We stand by our belief that we are due a full refund with interest and penalties. It is clear and evident that Anthem misled and misrepresented us for nearly 4 years and we have all the documentation to prove this. What Anthem did to us is wrong and we want to make sure they don’t continue to exploit or harm innocent people like us.
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/19/2025

  Our position remains the same.  We are offering a 76% refund.  We feel this is more than reasonable. 

   

  Customer Answer

  Date: 02/20/2025

  
  
  Complaint: 22919541
  
  I am rejecting this response because Anthem has not refunded me for what I paid for their services and the interest that accrued as a direct result of their negligence and deceitful tactics. 
  
  Regards,
  
  S****** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 02/27/2025

  I disagree with Anthem Tax Service's assessment of a "full refund." Anthem Tax Services scammed us out of $19,200, in addition to $72,192.54 from penalties and interest that accrued over 4 years because of their extreme negligence and incompetence.  They misled and lied to us from the very beginning and won't refund us for the damages that they clearly caused. I have a plethora of documented evidence that will prove that they fraudulently misled us and neglected our case.

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying Anthem tax service for two years now to help reach an agreement with the IRS on back taxes. All I wanted was a payment plan setup so that I could begin paying off my debt. Over two years I have paid them roughly $20,000 and have accumulate $40,000 in penalties I also paid them to file my taxes last year. Two days before the tax deadline I had to get on turbotax myself and handle my taxes due to lack of communication from them. They have done nothing but cost me a lot of money. To this day they still have not reduced any of my debt or made a payment agreement for me. Knowing what I know now I want everyone reading this to just contact the IRS yourself. Anthem is nothing more than a scam. They take advantage of people like me who are scared and overwhelmed by taxes making it even harder for us to ever get back on track.

  

  Business Response

  Date: 01/10/2025

  We are currently trying to resolve this issue with the client.  This issue has yet to be resolved.  Consumer is going to get an email asking if they are satisfied but obviously, they are not because the issue has not been resolved yet. 

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Anthrm to help eliminate or reduce my tax debt which was promised. They won’t call me or email me. I’ve been lied to and string along after paying thousands. Now the irs still says I owe same amount and they are putting lien on everything I own.

  

  Business Response

  Date: 12/31/2024

  We here at Anthem Tax Services take consumer concerns very seriously.  Upon receiving this inquiry,  we asked our third-party resolution investigator to reach out to the consumer to address their concern.  While this issue has not been resolved yet, we are confident that this issue shall be resolved quickly.  Unfortunately, by us responding to this email, the BBB is going to send an email to the consumer asking if they are satisfied.  Obviously, they are not as this issue is still ongoing.  Consumer, please understand, that we are fully aware this issue is not resolved, however we are limited by the amount of time that that BBB give us to respond. 

   

   

  Customer Answer

  Date: 12/31/2024

  
  
  Complaint: 22721137
  
  I am rejecting this response because: I was promised a debt reduction by anthem regarding my IRS debt. I now owe twice as many late fees, penalties, no debt was reduced, and communication was very sparse. I had to borrow money against my home to avoid liens. 
  
  Regards,
  
  A** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 01/06/2025

  I was informed that the irs already put a lien on my house I was never aware of no one let me know. 

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Anthem Tax Services (ATS) on June 7, 2023, under a Tax Services Agreement to provide IRS resolution and tax preparation services for tax years 2011-2022. I paid $16,250.00 in two ACH payments ($8,125 each on June 8 and July 10, 2023). Despite their contractual obligations, ATS failed to perform any substantive work, including filing IRS forms, conducting financial evaluations, or proposing resolutions. Additionally, on July 15, 2024, I entered into an Extended Services Agreement for additional representation covering tax years 2012-2026. I paid $13,700.00 under this agreement for services such as correspondence with a revenue officer, compliance protection, and additional tax preparation. To date, none of these extended services have been delivered. In total, I paid $29,950.00 for services that ATS did not provide. They have also refused to provide a detailed accounting of how my payments were used, leaving me with no clarity on their actions. When I requested a refund, ATS falsely accused me of breaching the contract by contacting the IRS directly, which I can disprove with official IRS records. I request a partial refund of the total amount paid, less any documented non-refundable costs, such as filing fees. I have complied with all obligations outlined in both agreements, and ATS has failed to honor their money-back guarantee. I seek BBB's assistance in mediating a resolution. If this issue is not resolved, I am prepared to escalate the matter through arbitration, small claims court, and reports to consumer protection authorities. Thank you for your help in resolving this matter. Sincerely, D****** *********

  

  Business Response

  Date: 12/31/2024

  We here at Anthem Tax Services take consumer complaints very seriously.  Upon receiving this concern, we immediately had our concern handler reach out to the consumer to try to resolve this issue.  We are currently still trying to resolve this issue. 

  Customer Answer

  Date: 01/07/2025

  
  Thank you for your email. I would like to inform you that this matter has not been resolved to my satisfaction. As such, I request that this complaint be reopened for further review and resolution.
  Please let me know if any additional information or action is required from my side to proceed with reopening the case. I appreciate your assistance in addressing this matter.
  Thank you for your time and support.
  Best regards,
  D****** *********

  Customer Answer

  Date: 01/07/2025

  
  
  Complaint: 22716440
  
  I am rejecting this response because:

  There has not been a resolution at this time.   While he has reached out to me, as of today 7 Jan 2025 there has not been a resolution.  I have an email where is stating that he is still working on a resolution that I can send if needed. 
  
  Regards,
  
  D****** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Anthem Tax Services $6200 to help us get our IRS debt lowered. They never in 7 months of working our case contacted the IRS..Our debt is still unsettled and they've caused us to accumulate for interest on our balance. We struggled to pay them the $6200 to get this taken care of and they've done nothing. They kept telling us we have a new case manager every month or so. They won't answer my emails or texts. They basically stole our money and provided zero service to us and I've read the many complaints from others that had this exact thing happen to them. I want my full refund back from Anthem or I'm filing charges. I honestly don't see how these people sleep at night. I want my refund within a week because they sure didn't hesitate to stay on me to pay them for not doing anything to help our case. ZERO communication on their end. I want my money back NOW!

  

  Business Response

  Date: 11/26/2024

  We are currently working with this consumer to address her concern.  We here at Anthem Tax strive to deliver superior customer service.  Currently, we are in the process of working with this consumer to resolve this issue.  However, based on the time limit of when we can rely to the BBB,  we are forced to reply now, even though this issue has not been resolved  The consumer is going to get an an email asking them if they are satisfied with this response.  Well of course they are not because the issue has not been resolved yet.  Consumer,  we hope to have this issue resolved soon, but unfortunately it is not before the time limit the BBB gives us to respond. So we ask that you don't take this response as a sign of hostility.   Thanks

   

  Customer Answer

  Date: 11/27/2024

  
  Complaint: 22570219
  
  I am rejecting this response because:
  
  Regards,
  
  A***** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed $10,000 to Anthem Tax Services to help me with getting a settlement dollar amount for me to pay off past due taxes. The transaction happened in 7/2023 and they have not provided a solution a year and half later. No ine is responding to my emails not phone calls. I am asking that my money is given back.

  

  Business Response

  Date: 11/13/2024

  We here at Anthem tax take consumer concerns very seriously.  We are in currently in communication with this consumer and hope to have this issue resolved soon.  We know that the BBB is going to now ask the consumer if they are satisfied.  We anticipate the consumer not being satisfied at this point because the issue has yet to be resolved.  Consumer, please be aware that you do have 7 days to respond so don't feel obligated to answer right away.  Hopefully, we can get this settled out before then.  Thanks

  

  Business Response

  Date: 11/13/2024

  We here at Anthem tax take consumer concerns very seriously.  We are in currently in communication with this consumer and hope to have this issue resolved soon.  We know that the BBB is going to now ask the consumer if they are satisfied.  We anticipate the consumer not being satisfied at this point because the issue has yet to be resolved.  Consumer, please be aware that you do have 7 days to respond so don't feel obligated to answer right away.  Hopefully, we can get this settled out before then.  Thanks

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023, my husband and I initiated obtaining services from Anthem Tax Service. We had a couple of phone calls but haven't received any communication regarding the outcome of the phone calls. We have been paying for their service and nothing has happened. I'm getting phone calls from other tax relief services so I know there wasn't any closure.

  

  Business Response

  Date: 10/30/2024

  We here at Anthem Tax take consumer concerns very seriously.  We immediately reached out to this consumer after receiving her inquiry.  Regrettably, it would appear that there was a lack of communication on our part, and we have taken all steps necessary to make sure that this does not happen again for this or with any client.  We apologize for any inconvenience they may have caused consumer.  We believe that the consumer's concern has been resolved and they are satisfied with the result. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose Anthem Tax Service due to its A+ rating with BBB. I am filing this complaint against Anthem Tax Service because I have not received A+service. In fact, I am still in the resolution phase after two and a half years! My tax debt with the IRS is now well over $90,000.00. I called Anthem feeling desperate after a threatening phone call with the IRS saying that liens and levies would be submitted if I did not pay my debt right away.I spoke with a very nice woman at Anthem, Charlene, in March of 2022. She was empathetic and assured me that a settlement could be achieved. Later that afternoon, I signed a contract and paid Anthem $12,500.00, maxing out all of my credit cards.Charlene told me that the process would take 8-9 months, one year tops. A settlement was initiated within nine months December 2022 by Case Manager #1, Edward. I received a letter from Anthem on my birthday, December 9th and was told that the IRS approved a settlement where I would only pay $50 a month and that I would not be responsible for nearly $80,000.00 of my debt. Needless to say, I was elated and relieved. In March 2023 I checked in with the IRS to confirm this approved transaction. They informed me that there was no record on file of an approval. I immediately called Anthem and spoke with Charlene. She said that my case was closed due to a "successful" resolution. I told her that there was no resolution, but she insisted that it had been achieved. A couple of months later, Case Manager #2, Leroy acknowledged the truth. No settlement with IRS. I was referred to Sandra, a manager, and she reopened my case and told me that it would take 3 months to complete. Case Manager #3 Apri,l suggested amending a return, which I did, $500 more, only to find out from Case Manage #4 Erin, that the statute of limitations passed and it would take 3-6 more months for that return to be processed by the IRS, moving a resolution to year 3.

  

  Business Response

  Date: 10/18/2024

  We here at Anthem Tax take consumer complaints very seriously.  Upon receiving this complaint, we immediately had our third-party representative call the consumer to try to resolve this issue.  We would normally not respond to this complaint at this time because consumer is now going to get an email asking if she is satisfied and of course she isn't because this issue is not resolved yet.  However, the BBB forces us to respond before a certain date so this is our obligatory response where we are working with the consumer and will continue to do so until this issue is resolved.  We look forward to working with this consumer until we achieve a satisfactory resolution. 

  Customer Answer

  Date: 10/28/2024

  
  
  Complaint: 22408707
  
  I am rejecting this response because:

  I have not as yet heard back from Anthem Tax Services as of this date.  I am working with their representative, providing additional documentation regarding this matter.  I am hopeful for a successful outcome.
  
  Regards,
  
  G******* *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 10/28/2024

  We are still working on a resolution but forced to make a response.  We hope to wrap this up this week. 

  Customer Answer

  Date: 10/28/2024

  
  Complaint: 22408707
  
  I am rejecting this response because:
  No resolution provided to date.
  Regards,
  
  G******* *****