Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother sent me money through cash app approximately 2 months ago to an old account. I no longer have access to the phone as it was damaged . I've text cash app customer service waiting for responses , I tried all their tips given on n their website on how to access an old account which didn't work multiple times. I spoke with customer service who stated they couldn't help me gain access to my old account. I asked if MONEYy could be returned to the sender which I was told no. Why not this is a scam how can cash app keep money locked in their app. This is theft. I can't see how with multiple complaints from multiple customers from cash app with the same issue and BBB IS NOT DOING ANYTHING ABOUT THIS COMPANY.

  

  Business Response

  Date: 07/04/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account was suddenly closed and it took me months to to receive an email to find out why. after finaly talking to someone they sent me an email saying they were mistaken and my account was re-opened. after the account was reopen and i go to use it all of a sudden the account is closed again. i get no help from the support chat and when i called after waiting on hold for hours i get told to use the in app chat and rudly hung up on.

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 07/05/2022

   
  Complaint: 17489345
  
  I am rejecting this response because it is not an answer:
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/07/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 07/06/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, the business reinstated my account after i was told they would do so almost 4 months ago on march 15th. The fact of the matter is it is now irrelevant as i have been using a different account now. Furthermore this does not repair the financial burden that the companies oversight has caused. Aswell as the horrible customerservicethat was provided every step of the way. This business has directly caused me to be on the brink of financial ruin and even after proven to he incorrect you dont even receiveso much as an apology let alone them offering to compensate for financial burden they are directly responsible for.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23 someone was able to access my cash app account.. Allow someone to send 400 .00 dollars to someone else. They kept trying to take more money as my bank account and have been hacked at the same time they kept trying to take more money out of my bank account to put onto my cash app account to send it to their self my bank notified me this on Friday morning after they had done another one for ****** we closed everything out and they still try to keep adding money and sending money to people its to the same person I have not use this account since April 2021. The person logged in from a device that they cant tell me what kind of device or where the device was they just said that its my fault. . All Im asking is for them to either take the money back for the person who took it or find out how the person did this and give make them pay it back thats only fair

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole ****** out of my account and I want my money back.

  

  Business Response

  Date: 07/03/2022

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 07/03/2022

   
  Complaint: 17489069
  
  I am rejecting this response because: this company stole my money 754.64
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/07/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 07/03/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, let me say Cash App is a horrible company with no value of their customers, when you contact cash support it's always a waiting game for a response and when you finally get a response it's always someone different repeating the same automated response and asking same automated questions. For 2 weeks they asked me for a good email address to be reached at- I gave it to them 4 or 5 times only to NEVER receive an email. So the initial issue with Cash App is one day out of the blue they closed my account- they did not contact me, they gave me no reason or explanation only showing "your account has been closed due to activity against terms of service" When I contacted them asking what was done for my account to be closed- I never received a direct answer, only automated responses asking for email address. I've used cash app almost 5 years, never had an issue up until this point. Since I could not get adequate assistance from support I, myself did my own research to figure out what could I have possibly done for my account to be closed- my only conclusion I came to was that I kept my card disabled when I wasn't using it, as I do with all my financial cards for my ******************* against fraud, theft, and card skimming. So because I choose to protect myself against financial theft I was rewarded with a closed account after 5 years. What great service!!! I see they have absolutely no value for their customers. Their support team has no resolutions. After being a sitting duck trying to retrieve my money that was still in my now closed account and numerous attempts to get support...I realized that Cash app was no longer of importance to me. The interest of my finances being protected clearly means nothing to them. I've also let my **************** who use cash app aware of how they have no value of their customers or is it an interest of theirs for us to financially protect ourselves. Looks like they got more than one closed account. Venmo is so much better

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 07/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing cashout payment and refund money from items I returned

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 07/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On june 22 my money was taken off my card for a gas station purchase 3hours away from me. Ive sent a copy of my receipt from the store that I used my card at. There is no way possible I could have made it from ************* ** to Temple ** in 20 minutes

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my neice $100.00 thur Cash App on Friday June24th thur their app. using ******* phone number, and cash app, sent the payment to wrong account and now I can't get them to cancel the transaction and return my payment to me, when you call their phone number no one will answer and it hangs up on and they ask you to use the app to chat but that takes a long time for them to respond to you, they have asked ***** to call them and she did but they did not help her either, they told her to have me call them and then they told me to have her called them and no one has resolved my issue yet, they still have my $100.00 setting in a wrong account and will not refund it back to me, they tell me I have to wait for 14 days, but it is their fault and not my fault so why do I have to wait 14 days for my money.

  

  Business Response

  Date: 07/04/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A CashApp user scammed me out of around 500$ I received no reciprocity for the money they requested and I in no way authorized the money spent. The cashapp has a very limited refund policy and I'm only asking that this user gets criminally charged before they scam another individual.I tried to request the amount back but that cashtag user has disappeared and will not return my money.Criminal charges I'm trying to prevent but I will consider

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 07/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a payment of $800 from someone who purchased a car from me through CashApp. When I went to "cash out" the money, my bank rejected the transaction. First, I called my bank and they said the money should have been put back in my CashApp. It wasn't pending or suspended or anything. They provided me with an email explaining why they rejected the payment and it was due to the fact that they don't accept instant payments. Then I reached out to CashApp who at first told me there wasn't anything they could do because the transaction showed up as completed. Then I spoke to a gentleman on the phone and he told me the same thing before realizing I had written documentation from my bank saying why it declined and in fact not deposited into my account. He then changed his tune and in fact said the words that he "guaranteed" I would receive my money and that he was sending it up to the investigation team. And actually refunded the $14 cash out fee because he acknowledged that it wasn't an instant payment. Today when I called to check on the status, I was told that they could not process my dispute. So I am now out of the $786 and cashapp won't do anything about it even though my bank doesn't have it.

  

  Business Response

  Date: 07/03/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App