Business ProfileforOakland Kia/Mitsubishi

My 2015 Kia **** was stolen on January 29, 2024. Apparently there is a well-publicized design flaw that is all over the social media sites (how to break in). It was recovered two days later, then towed into Kia **************** service center on February 7, 2024. USAA sent an inspector to do an assessment, did an estimate, coordinated that estimate with Kia **************** service center, and I approved the repairs. Since then, I have heard nothing. They do not pick up the phone, nor do they return messages. I went down to the Kia **************** service center today to try to get information (I had to get a ride with someone). I was told that the service agent assigned to this case was ill, and the agent I spoke to said that other than the "service agent assigned," they had no access to any of the files. I had to email her the USAA/KIA estimate because she didn't have access to it or couldn't find it in the system. I asked if the repairs had been done, since they have now had the car for a month, and just two days ago were paid an extra $220 by USAA for what I don't know. ********************** (first initial M) told me that she didn't know if the repairs had been done, although she did say that Leurm had "a quote" for the repairs. I asked if they had my car. She reiterated that she did not know. She told me to "give it til Monday" because "it is a 7-hour job and they're short staffed." (and she then had the extraordinary audacity to try to sell me an extra oil change--on a car she didn't even know whether they had[it had just been changed, by them])! I don't know what's going to happen on Monday, but at this point I have to report it stolen. Needless to say, now that I have to replace my disappearing car, I will not be doing so with a **** This entire thing is absolutely unacceptable. I am out of pocket my deductible, rental above and beyond what USAA would pay, plus now my car is missing and I will have to replace it at a moment when I am singularly disadvantaged.