Business ProfileforWashington Street Garage/Jack London Waterfront Garage

On March 27, 2023, my family and I parked in the Washington Street Garage with the trust and belief that Security was provided for our payment to this establishment. We attended a concert held in the same building structure (*****'s Restaurant) from 8pm to 9:45pm. Once we paid our $4.75, we proceeded to our luxury *** vehicle that was parked in the first stall after entry into the parking lot. We walked over to our vehicle, I attempted to unlock our vehicle using the Fob, it wasn't working. My wife noticed the center console open, I went to open the drivers door, and I notice the driver's door lock was punched out. I opened the door and noticed the ignition system was exposed and damaged and my key could not be inserted. All of the compartments had been rambled thru and many value items were stolen out. My luxury *** was totally disabled due to the destroyed ignition system caused by the perpatrators. We were devastated, we were stranded. We called AAA, they came and attempted to Tow our vehicle, unfortunately, they could not lift the *** (height restriction of garage). We looked for a Security person, non were around, no one in the booths, no Security around. i asked a custodial riding around in a golf cart, he directed me to an office, I spoke to a facility staff person, and he said "he could not help me" and to call a number to speak to a Security person. I called they said they will send a site Security person to my location. A Security person arrived, stated they could not help and they did not hear my alarm system which lasted a while since the battery was also dead now. We had to pay $360 cash to the Tow person to push our *** out of the garage and Tow our vehicle to our home. We tried to follow up with the facility ******************* (Supervior (******) and Dir of Security ***********************)) to request any assistance (specifics on security and safety measures CCTV video), we were denied assistance or any Help by both the supervisor and the Dir of Security.