Complaints

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid application fees for my kids to get a place through this company and they giving them the run around they said you only need a month worth of pay stub if you work bi weekly they turned around and asked for 2 moths thats only 4 stubs now they asking for 2 check stubs from October. I called in to talk to someone then when I asked for a supervisor they hung up the phone on me.

  

  Business response

  01/31/2022

  So that we are able to assist we will need the names the applications were created under. There is no information coming up in our system for the name the complaint was made under. 

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was not assisted well. I was not reached out to to be informed I was approved for various applications. I was told I would be refunded within 24hrs. I called all week and was told the same thing. People hung up on me after asking to speak to supervisors. Im homeless now because they would not keep their word. I was told I would be a priority on my house of choosing and I was not.

  

  Business response

  01/31/2022

  This applicant has been refunded. 

• Initial Complaint

  01/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved in to BLVD Boutique apartments managed by KLA capital in June 2020. The complex had firstly not been finished- construction equipment was strewn all over, it was an active construction site. Our apartment was the only one rented during this time. Not only did we not have all the amenities that we were promised in our lease, but we had outlets in our apartment not functioning the entire time we had residence there, along with minor construction related issues. I have an *** that they knew about from the beginning however they denied my animal access to the small area designated to pets and attempted to fine me when my dog relieved himself on the public property accessible from the sidewalk. We had multiple attempts to rectify the non working outlets in our unit and they were pushed off longer than 30 days due to other construction concerns around the property. Finally, I had my vehicle towed from the premises at my expense because I worked from home and the car had not moved in about a week. There was no permit required at the time and the property manager knew it was my vehicle as we had written down our vehicle information upon moving in. The tow company had been called to tow it immediately and the sticker placed on the window had been forged for the date. We asked after this to be relinquished from our lease which was denied, we also offered to find a sublet which was also denied. We still gave a notice and broke lease in November 2020. The rental company then made no attempt at renting the unit we vacated and billed us the remaining amount in 30 days, which is also a violation of tenancy. I would like the amount removed from my credit report along with my fiancs report.

  

  Business response

  01/28/2022

  I left a message asking for the address ******* resided at with return contact information. I am not able to pull up anything in out system that matches the phone number or email. 

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Back on 1/9/22 I reached out to Mynd Leasing trying to find a place to live for me an my family. I called ************ spoke with a guy. He requested I send a copy of DL, last four ssn and address. After, I was able to get the code to unlock the house I was trying to rent **********************************. I received a alert on my credit wise advising that my ssn dl, zip code, name etc has been comprised. I it was them because it had my married last name of ***** that I NEVER USE. This place was the only place that I have my personal information too. Lastly, they wrongly used the zip code for the house that I was going to rent but never did. I have uploaded my proof.This mean this company is sketchy and scamming innocent people for information. I was taking advantage of now my personal information has been compromised. This company needs to be held accountable and momentarily responsible!

  

  Business response

  01/28/2022

  This applicant never paid the application fee and so their application was not used or sent through our screening department. Any breech of their personal information was not caused by us. 

  Customer response

  01/31/2022

   
  Complaint: 16682827
  
  I am rejecting this response because: 
  

  
  

  Good Day, 

  
  

  Thank you for your email. However, the response from the business is partially true. I didn't pay, the application fee, however, I was required to verbally give my private and personal information as well as upload my driver's license.

  
  

  This means the guy I spoke to fraudulently used my personal confidential information. This is the only business that I disclosed my personal information. Besides, he used the zip code to place that I was applying for which isn't my zip code. I guess he figured I would get approved for this place and my new zip code would be *****. This location isn't my county or city!! So it's big coincidence that it was used during the same time I applied for a place that I actually don't live there!! 

  
  

  No, this place is stretchy and scamming along with their employees. They have bad business practices that but purposely put customers at risk by not providing safety of sensitive confidential information. 

  
  

  Please file a complaint against them

  
  

  Thanks

  ******

  

  Business response

  02/01/2022

  We use a third party vendor to process all of our applications to ensure safety, security, and to abide by fair housing laws. This application was never processed through any of our systems as it was never paid. 

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved into a house on January 3rd in Wallingford, *******, where we signed a full year lease with Mynd. The day we moved in, the basement (where 2 of the 5 bedrooms and 1 of the 2 full bathrooms are) was completely flooded. There are messages in their system from the day before showing the homeowner discovering the issue, asking them to fix, sending a plumber out, and then ending with the plumber saying they needed to send someone to drain the standing water. Mynd did not inform us of this before we moved in; we discovered it the day we moved in. On January 8, 5 days later, they finally sent someone out to drain the standing water. When the workers left, there was exposed wall with growths of black mold on it and the carpets were still soaked through. On January 10, a contractor came to see how much work was needed to fix the basement, and they told us it would be approximately 2-3 months. We kept asking our ******** Services Manager what they were going to do and what compensation they would give us given the uninhabitable basement, and she kept putting us off saying things like "I am waiting for approval from the team." Meanwhile, to this day no additional work has been done on the basement since January 8th, and we have never heard what Mynd is willing to do. We are not allowed to talk to anyone with any authority at Mynd to negotiate amicably. We sent them official notice of our desire to void the lease (attached, which contains pictures), citing the terms of the lease as well as **************** law, and we still just hear things like "we have forwarded it to the team and will let you know". It seems our only option at this point is to leave the premises and take them to court. Two of the four roommates have not been able to move in yet. We are seeking a full refund of the $9243 we have put into the house (security deposit + first month's prorated rent), as well as additional money for moving expenses, flight adjustments, and extreme inconvenience.

  

  Business response

  01/26/2022

  We are currently working with both tenants and owner on this. We are digging into the Maintenance issues and delays and currently working through negotiations with the tenants.

  Customer response

  01/28/2022

   
  Complaint: 16671394
  
  I am rejecting this response because:

  We have contact with our ******** Services Manager, but she does not have the authority to make any decisions about remedying the situation.  All she can ever tell us is that she is waiting for an update from the team.  We are inexplicably not allowed to talk to anyone else at the company to negotiate the terms of voiding the lease with someone who has authority.

  That said, on January 26, 2022, our resident services manager (representing Mynd) called me on the phone, which started at 4:39pm.  She told us that the Portfolio Manager has approved to we mutually agreed to void the lease.  In the agreement, Mynd agreed to immediately pay us a lump sum of $13,178.84 via ACH payment, expected to be received within ***** hours. On our side, we agreed to vacate the premises on February 1.  She also said she would provide a signed formal document detailing this agreement in writing the next day, January 27.

  Given the agreement we made, we immediately took action to find temporary housing, booking an air bnb and a storage unit, as well as taking time off of work to go on house tours.  However, at the end of the day on January 27, we received an email from our resident services manager explaining that actually they unknowingly did not have the authority to make such a deal and that it is pending approval from some other department.  I called again today and there is still no update, and still we are not allowed to talk to anyone else at the company. We are now stuck in limbo, unable to make any firm decisions because they have our money, and another weekend will go by with no update.  Even if there needed to be one more approval, it has been 2 full business days since we made the deal, and no action has been taken on their part.  This case does not seem to be urgent at all to Mynd, despite the fact that we have been left scrambling to find temporary housing with only a few days until we are supposed to vacate the premises.   Mynd shows a complete lack of care and empathy for our situation, on top of the fact that Mynd has broken the terms of yet another deal with us.

   

  
  Sincerely,
  
  *****************************

  

  Business response

  02/04/2022

  Our team has been in communication with this resident and a mutual termination agreement move out inspection that was completed yesterday.
   

  Customer response

  02/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We were eventually able to avoid a lawsuit by having our money returned to us.  However, at every point in the process Mynd made everything extremely stressful, and treated us extremely poorly with blatant disregard for our lives and our situations.  We completed a deal on January 26 over the phone, in which they would refund us our money we would move out in 5 days on Feb 1.  Based on this, we took immediate action to find alternate accommodations, and one of us had to miss work to do.  Then, at end of day on January 27, they informed us that actually they needed to have someone else approve the deal and that they would "try to get back to us by February 1".  We were baffled that they expected us to move out without even knowing whether they were completing this deal, and we did not hear back until January 31.  Finally, they approved the deal, saying that half of the money would be payable immediately and half would be payable once we moved out.  We did receive the first payment, but upon moving out they did not send someone out to inspect the property (and therefore return our money) for two full days.  The poor communication, lack of respect for our time, and our not knowing what was going to happen made this whole thing extremely stressful.  Fortunately, we avoided a lawsuit, but this is a terrible business to work with. 

  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩