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Find a Location

Mynd has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mynd

      1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

      BBB Accredited Business
    • Empire Industries, LLC

      5225 Katy Fwy Ste 202 Houston, TX 77007-2289

    • Mynd Property Management

      1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

    • Mynd

      Mesa, AZ 85215-1148

    • Mynd

      4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

    Business ProfileforMynd

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Department of Real Estate vs. Mynd Management Inc.
    On March 10, 2021, the Department of Real Estate filed an accusation (case H-12497SF) against Mynd Management, Inc. (MMI) along with the designated broker officer of MMI (Respondents).
      
    The accusation stems from audits conducted of MMI records intermittently between April 7, 2020, through May 29, 2020, covering the period 9/1/2018 through 1/31/2020. An accountability was performed on 5 separate trust accounts each showing a shortage in the account. It is alleged that the shortages to the accounts were done without first obtaining written permission from the owners of the trust funds accounts allowing balances to drop below accountability. It was also alleged that the respondents received undisclosed compensation from Wells Fargo Bank but did not disclose this to property owners as well as the broker did not exercise reasonable supervision over the accounts.
     
     On April 18, 2022, Mynd Management entered into an agreement to settle the above allegations.  According to the settlement agreement, licensing for Mynd Management and the designated broker officer of MMI are suspended for 60 days.  Thirty days of the suspension is stayed, provided that MMI and the broker pays a $1500.00 penalty.  Additionally, the broker and Mynd Management must pay a combined total of $17,857.40, for audits and cost of conducting the investigation.  
    See all additional business information

    At-a-glance

    Customer Reviews

    2.65/5stars

    Average of 428 Customer Reviews

    Customer Complaints

    391 complaints closed in last 3 years

    145 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Mynd is a property management company focused on providing high quality services to residents and owners of multifamily buildings in the Bay Area.

    Business Details

    This is a multi-location business.

    Find a Location

    Mynd has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mynd

        1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

        BBB Accredited Business
      • Empire Industries, LLC

        5225 Katy Fwy Ste 202 Houston, TX 77007-2289

      • Mynd Property Management

        1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

      • Mynd

        Mesa, AZ 85215-1148

      • Mynd

        4400 NE 77th Ave Ste 275 Vancouver, WA 98662-6857

      Headquarters
      1611 Telegraph Avenue 1200, Oakland, CA 94612-2130
      BBB File Opened:
      1/12/2017
      Years in Business:
      8
      Business Started:
      4/20/2016
      Business Incorporated:
      4/20/2016
      Accredited Since:
      4/14/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 02014508 for this business, issued by Bureau of Real Estate. The expiration date of this license is 8/12/2024.

      These agencies may include:

      Bureau of Real Estate

      1515 Clay St Ste 702

      Oakland CA 94612

      (510) 622-2552

      http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

      Type of Entity:
      Corporation
      Number of Employees:
      900
      Alternate Business Name
      • Mynd Management, Inc.
      Contact Information

      Principal

      • Sass Gillies, Marketing Manager

      Customer Contact

      • Sass Gillies, Marketing Manager

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      391 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I am a former resident under Mynd management at address *****************************************. I moved out on May 4th, 2024 and was provided my accounting statement around the end of May. On the statement it says that I was supposed to have gotten my security deposit back via ACH transfer to my bank account as well as this is what it said during the move out process done through the Mynd app. I was told by ************************* that my deposit would be sent to my account in 1-3 business days I would assume from the day they processed my accounting statement on May 30th although it shows in the app that everything was completed around May 24th. I patiently waited and didnt receive anything to my bank account. I reached back out only to be told by ****** that you all didnt do ACH transfers under the new Owner. Im not understanding why that wasnt explained beforehand or why you all had me enter my personal banking information with the expectation that I would receive my money within the timeframe. I again waited two more weeks after being told that it was mailed out on May 31st. Another person from Mynd told me that the check was still in transit via June 7th. I didnt receive any receipt or proof that anything was in transit or mailed out to begin with. Before having to take this to court I just want what it owed back to me. They claim they will reissued the check to a different address I provided but Im not sure how true that is without any proof. I told ****** on 6/12 to have the accounting team reissue and mail my check. I still have yet to hear back from her or them on if it has been sent out again and reissued. Im not even sure if it a guarantee that they actually will send it out being that I have no proof or receipt of that since she told me that yall dont provide tracking numbers but was somehow able to see that the previously mailed check was still stuck in transit.
      Read More

      Customer Reviews

      428 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michaela R

      1 star

      07/19/2024

      Garbage management company. Inconsistent information and assistance. Impersonal, everytime you speak to the company someone new is answering you and doesnt even have the right mind to review your file and familiarize them self with your history. These people hire random maintenance service professionals off of *********** They make appts to come into your home without speaking to you first. Quick to blow you up when they need something but nowhere to be found when you need something. This company is the sole reason I am leaving the property I currently reside in. I cannot fathom resigning and dealing with them for another year. Atrocious!!!!

      Local BBB

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