ComplaintsforMynd

• Initial Complaint

  10/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied as a tenant through this property management company on Oct. 22nd and paid $50.95 as required for processing.Since paying the fee I have completed an online application. (Mynd keeps losing information or telling me I haven't completed it) I have completed an online pet application the same day as required to complete my personal application and have been told I haven't completed it. I cannot talk to anyone personally, the phone number given is a none-working number. I have uploaded PDF's to the website, I have sent them via e-mail literally half a dozen times... The website says my application has been submitted for review, I have received email notifications of the same. Still, I receive text notifications that information is missing and that my application cannot be processed until I provide supporting documentation. In addition, to move further and not lose the property I am being told I need to send them a security deposit or the property will go to someone else. I am thoroughly disgusted and feel scammed. I've asked for a refund but with no-one to speak to personally and only automated notifications and e-mails I feel hopeless. I no longer want to work with them, do not want them as a landlord and would like my money back.

  

  Business response

  10/27/2021

  We were sorry to hear about the experience ****** had. We have submitted the refund to him. 

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mynd is withholding a portion of our security deposit. 1) When we moved into the property, it was not clean. The management company stated (and this is documented) that the owner was supposed to be responsible for cleaning prior to move in. After sending photos to ***************** (which has since been acquired by Mynd) of dust and dead bugs, they sent two guys who with a roll of paper towels and two spray bottles to clean the house it took them all of 30 minutes to do a "move in" clean. On August 31, 2021, we paid an independent lady who cleans houses in the neighborhood $280 to do a moveout clean . After going back and forth with *************************** regarding the cleaning, Mynd ultimately decided that the cleaner was not professional enough for their standards, keep in mind, they did not have it cleaned when we moved in! 2) We are being charged $500 for repairing two window blinds and a sliding door blind. When we moved in we submitted a repair ticket because the door blinds were broken, the owner responded that they did not wish to fix. We agree to damages to the two window blinds, but not the sliding door blinds since we have documented that the owner refused to repair. $500 for replacing two vinyl window blinds (these are not wood or anything custom) is exorbitant. Additionally, we were told by neighbors that the owners themselves went to replace the blinds yet we are being charged for labor to have them professionally installed. 3) The cooktop is 40+ years old and original to the home. We submitted a ticket to have it repaired and it was refused by the owner. Mynd is charging us to replace the cooktop due to it being damaged. The damages are normal wear and tear as noted by the technician in their report who recommended replacing. This was submitted to Mynd yet they refuse to accept.We were told the owner has receipts of purchasing new blinds and other items but Mynd will not respond to emails to prove that this is true. Too many other problems to list.

  

  Business response

  11/03/2021

  Apologies for the delay, there was deeper research needed on this one. We will be making the following adjustments to the charges: We are going to reduce the blind charges to $242.16 and remove the oven charges. 
  

• Initial Complaint

  10/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed lease to move into property 8/3/2021.From day one we had problems. After move in inspection issues were discovered and supposedly addressed prior to move-in none of the issues were rectified prior to move in. Mynd management sent unprofessional service people to my home numerous of times to address issues including no working hot water and no working air conditioning. Because of this I incurred hotel fees since home was too hot to stay. AC issues finally resolved 9/17/2021. We then discovered a wall in the downstairs area leaking water. It was later discovered someone had drilled a huge hole directly into the sewage line. The problem was finally repaired over a well of in and out. I was informed that I would now be held responsible for repairs stating the damage was caused be me which is not true, we never drill holes into any walls. I have fought with **** the manager he finally agreed to give me a $500 discount on rent for all the inconvenience which didnt cover hotel

  

  Business response

  10/25/2021

  The residents did not have the best move-in experience and because of it the owner provided a concession of $500. The repairs needed and discovered after move-in were completed within a reasonable timeframe. Charges have not yet been applied for the plumbing issue. The vendor that conducted the work on the leak expressed that the hole that caused the leak was caused by the resident and this was shared with the resident (see attached) on October 13th via email. All work has been completed and there are no current pending work orders open.  

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ACT#*******. Premises rented at **************************************. Mynd Mgt took over the last month of my 1yr. lease. They are in violation of code ******: Not honoring the lease, charging us with their own move out standard fees to get the home rent-ready, ignoring our original Move in, the Pre- move out and move out inspections. Their own move out inspection indicated NO charges and NO damages. They are acting in bad faith and malice, their vendors found areas to charges us for. We hired prof. cleaning company as required by our lease. We followed our lease obligations and No damages were caused by us and we left the home in condition as we found it when we moved. We have sent all evidence to Mynd. They are also using our pet deposit for move out charges. Pre and final move out inspection indicated No Pet damage. We have all documented. Mynd Mgt estimated unlawful charges of $1,190.00 so far subject to change per Mynd *********. We are asking our $7,390.00 deposit back.

  

  Business response

  10/18/2021

  Hi ******, 

  It looks like as email was sent to the former resident earlier today by the property manager and a reduction was a approved by upper management. 

  Thank you, 

  Customer response

  10/19/2021

   
  Complaint: 16030226
  
  I am rejecting this response because Mynd Property Management ignore CA Code ****** and we never sign an agreement with Mynd Property Management. 

  
  

  We are expecting a full refund in the amount of $7390.00 within the next two days and no later than this Thursday 10/21/21.
  
  Sincerely,
  
  *************************

  

  Business response

  10/20/2021

  A message was sent to the resident yesterday (attached) stating the full deposit would be refunded. 

  Thank you, 

  Customer response

  10/25/2021

   
  Complaint: 16030226
  
  I am rejecting this response because as of today 10/25/21 after receiving my mail the check for $1190.00 has not arrived. Please consider this complaint still

  active and not satisfied yet. 
  
  Sincerely,
  
  *************************

  

  Business response

  12/08/2021

  We are showing that the check has cleared on our end. 

  Customer response

  12/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Mynd was deceitful during the process of my application for a home. I told them I had an item on my credit that showed as an eviction but was not actually one and that item was dismissed. I told them my report showed a zero balance. The manager ****** who I spoke to said that she noted my account and that they would reach out if they needed more documentation regarding that item. She asked me to go ahead and pay the application fee for myself and for my mom. Before I paid it I again asked if that item would prevent me from qualifying and the answer was no. I paid $100 for application fees and then less than 24 hours later got an email saying that I was denied based on that very item on my backround report. I called and spoke to management and provided additional supporting documents showing the item on my report was not valid. I was told by managment at Mynd that I would have to wait to re apply until the dispute was resolved and pay another $50.I want the $100 fee refunded.

  

  Business response

  10/12/2021

  Hi ******,

   

  Sorry to hear about the miscommunication with ******** application. We have processed a full refund, she will receive this is 5-7 business days. 

• Initial Complaint

  09/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I created a service ticket for inoperable air conditioning on 9/21/2021 and never had anyone show up or schedule any time to show up to evaluate the air conditioner. I asked for an update on 9/23/2021 and never heard back from anyone, I called the emergency number and did not get an answer. It was over 90 degrees over the weekend and scheduled a 3rd party contractor on Monday 9/27/2021 when nobody answered the emergency line again. The 3rd party contractor found the capacitor was bad and charged me 170 dollars for the repair. I paid the 170 dollars to ensure the house was habitable and Mynd is stating the will not reimburse me for the repairs or the time the residence was not habitable. I have still yet to have a member of the Mynd Mangement team call me to discuss the issue.

  

  Business response

  10/12/2021

  Hi ******,

  This appears to be a duplicate message. We responded to this complaint on another thread. 

  Thank you.

  -Team Mynd

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New home was never cleaned adequatley and I had to spend my own time and resources to clean the house properly. Within a month of moving in the air conditioner quit working, the air filter doesn't appear to have been replaced and is stuck inside the A/C unit. I reported the air conditioner quit working on 9/21/2021 and have yet to have someone come out to repair the unit as of 9/27/2021. The temperatures in ***** have been above 90 degrees and I tired calling the emergency line but was not able to get through.

  

  Business response

  10/12/2021

  Hi ******,

  We sent a technician out to repair ******************** AC unit on 9/29. When the vendor arrived, the **************** had already paid for the repair on his own accord. As such, we deducted the cost of the repair from his October rent and consider the matter closed. 

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My fiance and I have been trying to rent a place in CG, ******* for about a month and found rentals by Mynd.We waited over a week hearing whether we were approved and had to resubmit SS and ID, which is the longest weve waited on an appt application through any rental company. We still have not heard back even though weve made several attempts to contact the leasing team. Since day 1, Mynd has never returned any phone calls through their customer service line even though we request a call back each time. Ive emailed customer service and have asked to have an agent help our leasing process but yet again was ignored. Theyre application system seems heavily flawed along their website which would show me one appt when Im trying to book a tour for another, making us feel like Mynd doesnt care about us or our concerns.We feel like were chasing our tails and that this company doesnt care much about customer service.

  

  Business response

  09/25/2021

  Hi ******,

  Thank you for this feedback. As a new and growing company, we understand that our systems aren't perfect and we are actively trying to improve. ******** feedback will certainly help us reach our goals. If ****** wants a refund on her application fees as a result of her experience with us, I am happy to initiate that request.

• Initial Complaint

  09/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been looking for rental property in ********, ** on Zillow.com and MYND Property Management has had several houses listed for rent. I've followed all of their communication styles (text, call, email) to no avail. It appears their processes in completing tours and applications are all virtual. I submitted my drivers license at their request online to view a property with no confirmation. I am concerned this is a SCAM. When I call their multiple phone numbers I am automatically put on hold for over 30 minutes. When I follow their texting prompts, their response time is slow and robotic in nature. No one will call me to verify they are real. Upon viewing their website in more detail and searching them online it appears they are based out of CA. This is their CA ID: CAL DRE #******* Website: mynd.co Phone Numbers are: *****************-389-3824, ************ (all phone numbers are all linked to the same automatic robotic system)License #****** Email: ********************************* See files.

  

  Business response

  09/25/2021

  Hi ******,

  We're sorry to hear that ******** had some difficulty navigating through our booking workflow. While we average nearly 150 booking per day for our properties, we acknowledge that not everyone is able to make it through our self serve system and, at certain times, wait times at our call center can be long.

  I am happy to manually book a showing at any property ******** wishes to tour if she is still interested. 

• Initial Complaint

  09/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is overcharging me in order to keep my security deposit.. I followed every step of the move out checklist and somehow they still found a way to charge my entire deposit plus $400

  

  Business response

  09/25/2021

  Hi ******,

  After move-out, we provided **************** a statement of deposit accounting "****". In it, we list all necessary work and associated costs required to bring his unit back to the same condition as it was when he moved it, as outlined in his original lease agreement.

   At the time of issue, the **** included known charges for work already completed, and estimates for work yet to be completed. Since that time, we have received invoices for some of the additional work completed. These invoices have in fact exceeded the estimates we sent to ****************. As such, we will be updating the amount outstanding on ******************** owes us on his ledger to reflect that total that was spent to bring his unit to rent-ready condition. I have attached these invoices to my response. 

  It is important to note that we are still waiting for one invoice that is outstanding, so the total amount we will have spent will increase from today. 

  Customer response

  09/26/2021

   
  Complaint: 15872325
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩