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Business Profile

Property Management

Mynd

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Information and Alerts

Important Information

This business is BBB Accredited.

BBB accredited business seal

BBB has determined that Mynd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:
Department of Real Estate vs. Mynd Management Inc.
On March 10, 2021, the Department of Real Estate filed an accusation (case H-12497SF) against Mynd Management, Inc. (MMI) along with the designated broker officer of MMI (Respondents).
  
The accusation stems from audits conducted of MMI records intermittently between April 7, 2020, through May 29, 2020, covering the period 9/1/2018 through 1/31/2020. An accountability was performed on 5 separate trust accounts each showing a shortage in the account. It is alleged that the shortages to the accounts were done without first obtaining written permission from the owners of the trust funds accounts allowing balances to drop below accountability. It was also alleged that the respondents received undisclosed compensation from Wells Fargo Bank but did not disclose this to property owners as well as the broker did not exercise reasonable supervision over the accounts.
 
 On April 18, 2022, Mynd Management entered into an agreement to settle the above allegations.  According to the settlement agreement, licensing for Mynd Management and the designated broker officer of MMI are suspended for 60 days.  Thirty days of the suspension is stayed, provided that MMI and the broker pays a $1500.00 penalty.  Additionally, the broker and Mynd Management must pay a combined total of $17,857.40, for audits and cost of conducting the investigation.  

Customer Complaint

Mynd came to BBB’s attention in January 2017. A review of complaints was completed in December 2024. For repair requests, please visit Residents Service Requests (sign-in required), or, you can reach out to business at Contact Mynd.

Service Area

  • Alameda County, CA
  • Contra Costa County, CA
  • San Francisco County, CA
  • Solano County, CA

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