Complaints

This profile includes complaints for Hire A Helper LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hire A Helper LLC

  3156 Vista Way Ste 404 Oceanside, CA 92056-3622

  
• 

  Hire A Helper LLC

  PO Box 4570 Oceanside, CA 92052-4570

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired HireAHelper. They canceled the job and refused to return my money or return my emails or calls. They ignored my request for a refund and said they will try and reschedule me. I am moving-I cant change the day. I have called my bank and HireaHelper says on their website that they will charge over $600 if I try to cancel the job that they couldnt manned. What a racket.

  

  Business Response

  Date: 05/14/2025

  ******** *****,

  Thank you for reaching out about your billing. Your charges were voided before processing through your Apple Pay account. Do not hesitate to reach out if your records do not indicate the full refund of all charges. 

  Best regards,

  **** ******
  Customer Relations Manager
  **************************

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used HireAHelper to unload my U-Haul into my apartment. They charge $527.00 for two hours minimum time for four people and an additional $159.00 per hour after and some fees associated with stairs per the attached invoice. My team showed up on time but one man short. The missing worker arrived 50 min late. When I called about them charging my bank $803.27 ahead of the move they told me it was just a hold and the actual total would be settled after the move. They settled my invoice for $773.27 giving $30.00 credit for the missing man from the moving company they contracted to do the work and promising an additional $41.00 from HireaHelper that I havent seen yet. The total credit was only $71.00. Im willing to pay the $527.00 plus $30.00 fee for stairs and $87.27 for move protection ($644.27). That EVEN pays for the missing man. I should not be billed the $159.00 for the third hour because the crew was only here an hour and a half. I should only be billed the 2 hour minimum time. HireAHelper should actually also not bill for the forth man who was only here 30 min of the two hours but if we can settle to the charge above, I will forgive that. As the situation stands right now, this is robbery.

  

  Business Response

  Date: 04/08/2025

  ******* ********,

  Thank you for reaching out and providing a clear breakdown of your concerns. We understand that your move was not as seamless as we would have hoped, and apologize for the inconveniences you experienced with the missing worker and billing issues. After reviewing your account, we are happy to agree to your proposed resolution, reducing the total charge to $644.27. This amount includes the two-hour minimum charge, the $30 stair fee, and the $87.27 for move protection, as well as the credit for the missing worker. We also acknowledge the concerns about the fourth worker and are adjusting your final invoice accordingly.
  
  Please note that we will process the credits as soon as possible to reflect this resolution, and no further action will be needed from your side. We apologize for the confusion and any inconvenience this may have caused. If you have any other questions or require further clarification, please feel free to contact me directly.

  
  Best regards,

  **** ******
  Customer Relations Manager
  **************************************************************************
  **************************

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire a helper nov 13 2024 to pack my upack truck. They were their 2 hours. They broke the think glass out of my China cabinet and told me they were going to take a picture and report it. The glass sat on the floor for 20 minutes and my dog was running around so I cleaned it up. I drove to ** Friday where I am moving n said I needed somebody to unpack me and asked about the broken glass. They didnt know anything about ****** told them the *** said he was going to report and do the right thing. Then he put me on hold for 40 minutes and I got disconnected. I am very disappointed that they could treat a senior citizen women like this

  

  Business Response

  Date: 11/21/2024

  Thank you for sharing your experience with us, *****. Were sorry to hear about the damage to your china cabinet glass and understand how frustrating this situation must be. To ensure your concern is addressed, please file a damage claim through your customer account or respond to the email sent by our Claims Team. The email includes detailed instructions on how to submit your claim. If you need any assistance with the process or have questions, dont hesitate to reach outwere here to help. Once we receive your submission, our team will review it promptly.
  
  We value your feedback and appreciate the opportunity to assist you.
  
  

  Best regards,

  **** ******
  Customer Relations Manager
  **********************************************************************
  **************************
  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers hit two walls repeatedly as they were moving my washing machine downstairs. They put small holds and dents on the two walls and scraped off some of the paint. They damaged the steps. They damaged my washing machine in the front and shifted the k*** downward. I do not have a picture of the damage because they loaded it without telling me that it was damage. One of the movers showed me a picture of it on his phone. They did not load my POD correctly. I had to contact new movers to reload the **** They also left my furniture and dryer in the middle of the floor. They seemed very confused and in experience when they arrived. I am an experienced mover. I have moved several times. I have watched movers load my POD before this incident. I have never experience such incompetent movers in all of my many moves. This is adding unnecessary stress at an already stressful time. I would prefer to receive a refund and not have to deal with this issue anymore. I have received the worst service. After tellIng the representatives that they did not do the job effectively or efficiently, they did not offer to correct my **** They told me that I needed to pay for new movers. This is like paying to get your car washed, and the company leaves it dirty then tells you if you want it clean you need to pay for it. I am extremely upset that I had to pay for a service that I did not receive. I have a damaged stairway, steps, and washing machine. No one respected me enough to say that they would send competent movers to my house to work for three hours. I have wasted over 540 dollars. I have to pay other movers. This has been the worst experience. I do not wish this on anyone. This is not how you treat your customers. If they job is not done correctly, it should be corrected.

  

  Business Response

  Date: 09/05/2024

  *****************************,

  Thank you for sharing your experience with the service provider with us. We understand how frustrating and stressful this situation must be, and we genuinely regret that your experience did not meet your expectations.
  
  Please note, Moving Staffers Marketplace is an online marketplace that helps you compare and hire local moving labor providers. You have hired ****** Moving and ************ not Moving Staffers Marketplace. ****** Moving and *********** is not employed by Moving Staffers Marketplace, nor is Moving Staffers Marketplace contracting this Helper on your behalf.
  
  We acknowledged your concerns about the damage and the service provided but require additional information to address this matter with the provider you hired. We have reached out via email requesting additional information to better understand the specifics of your experience and to assist with the resolution process. Your prompt response to that email will help us address this matter more effectively. Additionally, your customer account includes pictures from your service for reference. Don't hesitate to reach out to us directly to discuss further.
  
  Thank you for your patience, and we hope to resolve this to your satisfaction.
  
  *********************
  Customer Relations Manager
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The start of the service was good. When the original moving company I hired couldnt make the appointment HireAHelper got in contact with me and found a new company to use. The new company was supposed to start moving our stuff on June 23, 2024, between 2pm-3pm, I received a phone call saying they were running late and would be arriving closer to 4pm. I called themat 4:30pm because I hadnt heard anything about their arrival or running later. Eventually they called me back saying it was going to be closer to5:30pm. I kept calling and they continued to tell me they were coming but running late. I called them againat 6:45pm and they said they were 15 minutes away. They arrived at our houseat 7:40pm. The 2 guys that did show up from the company came at 2 different times, the second guy showed up about 30 minutes after the first mover, at around 8:15pm. That is 5 hours after the time window I agree to and signed a contract for. We moved to a fairly rural area so traffic should not have been an affecting factor or an excuse used by the company. The U-Haul truck was due back by9:30pm that night, which was continually communicated to the movers/company. I did not pay this company to end up having to wait all day and then having to move my own items, due to their lack of responsiveness, lack of communication, and their poor time management throughout their day. This was overall a horrible experience. I would have rather suffered and slowly moved in my stuff then get upset waiting for the guys that I paid for. I have tried numerous times over the last month to get back in touch with the company to ask for a resolution as I did not get what I paid for, but my calls, emails, and messages have gone unanswered every time.

  

  Business Response

  Date: 09/03/2024

  ***************************,
  
  Thank you for bringing this matter to our attention. We understand how frustrating it must have been to experience delays and poor communication from the moving company assigned to your job. Moving can be a stressful process, and we empathize with the inconvenience this situation has caused, especially given the impact on your schedule and the return of the U-Haul truck.
  
  While the independent moving companies advertising on our marketplace are responsible for their own service execution, we are committed to supporting you in finding a resolution. Due to a chargeback that is currently pending on your account, we are unable to provide any considerations at this time. Once the chargeback has been closed, if accepted, we will provide a $200.00 refund back to your card on file as a gesture of good faith.
  
  Thank you for your patience as we work on this. We will keep you updated on our progress. If you have any further questions or need additional assistance, please feel free to contact us.
  
  
  Sincerely,  
  
  *********************
  Customer Relations Manager
  **************************

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoted a price to unload a moving truck, paid in advance over the phone. Subsequent billing included a $52.00 Service fee in addition to the $288.19 plus we gave $100.00 tip. NEVER was the service charge mentioned until AFTER the receipt was received .

  

  Business Response

  Date: 08/01/2024

  Dear ***************************,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you experienced regarding the additional service fee. We strive to provide clear and transparent pricing, and it seems we fell short in this instance.
  
  To resolve this issue, we have processed a refund of the $52 service fee and will send you an updated receipt reflecting this change. You should see the refund credited to your account within 3-5 business days.
  
  We appreciate your feedback, as it helps us improve our communication and services. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for choosing our services and for your generous tip to the service provider. We hope to serve you again in the future.
  
  Best regards,
  
  *********************
  Customer Relations Manager
  **************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1/2024, a crew was sent out to move some items from an upstairs apartment to a downstairs apartment in the adjacent building. The job was fairly simple as the crew of about 4-5 men only had to move a few items.I noticed one guy in the crew moving most of the items down. He was moving really fast and seemed like he was in a rush. As he was bringing down items, I overheard someone asking if he had taken pictures. I was a bit confused at the time but thought it might have been for their records to show that they were at the job. Looking back, I wish I had examined my items then, but I thought nothing of it and continued with the moving process.It turns out that he was being asked to take pictures because he had broken several pieces of furniture. I saw the guy with my chair leg, but I thought he had removed it to move it, when in fact it was because it was broken. None of the crew said anything about it. In the end, I was offered $80.00 as compensation for a broken vanity, chair, and box spring.I will never use this company again and do my best to ensure Noone else has this experience.

  

  Business Response

  Date: 07/26/2024

  *************************,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent move. Your feedback is valuable to us, and we regret that your experience did not meet the standards we strive to uphold.
  
  We understand your frustration with the situation, particularly regarding the damage to your furniture. It is concerning to hear that you were not informed about the issues with your items during the move. We take such matters seriously and have addressed this with the moving crew to ensure they follow the proper protocol for communicating any damage immediately.
  
  Regarding the compensation offered, we understand that it may not adequately reflect the inconvenience caused. The valuation provided at no additional cost is set at .60 cents per pound per item. Do not hesitate to contact us to provide any additional information you would like reviewed to ensure a fair and accurate resolution.
  
  We appreciate your patience and understanding, and we are committed to making things right. Thank you again for your feedback, and we hope to regain your trust in the future.
  
  Best regards,
  
  *********************
  Customer Relations Manager
  **************************

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Hire A Helper to unload a pod at my new residence, I was here on the day of the unloading, and I could hear them banging into walls and doorways, I asked them to please be careful and they assured me that there was no damage. As they were getting ready to leave, I noted a large gouge in the floor and multiple scrapes and dings in the walls, doorways and handrails. I reported this to the mover and asked that they report it to their company. I hired the movers through 1-800 PatRack and also informed them, several days later I received an email with a link to document the damage after leaving a poor review for them. I completed the forms the same day and included multiple pictures. This morning they sent me an email saying they were processing my claim, which was quickly followed by another denying my claim because it was not filed within 48 hours, when I replied that it was reported to the movers the day they were here, the response was that does not count as an official report and that no payment will be made.

  

  Business Response

  Date: 07/26/2024

  Thank you for reaching out to discuss your concerns, ******* ******. We have placed your account under a manager review to better investigate if all procedures were followed to provide a fair resolution. We will reach out to you directly to further discuss your claim by August 2nd. If you have any questions, or have additional information you would like considered during this process, don't hesitate to reach out to us directly or respond to through the BBB.

  Thank you again for your patience as we review your account.

  
  Best Regards,

  Ryan N*****
  Customer Relations Manager
  HireAHelper.com

   

  Customer Answer

  Date: 07/29/2024

  No one has reached out, I have not received any response since filling this complaint

  

  Business Response

  Date: 08/12/2024

  ******* ******,

  Please refer to the email recently sent for additional information about your account review. For ease of access, we have included the updated release form via this communication.Don't hesitate to reach out with any questions you have.

  Thank you again for the opportunity to review your account.

  
  Best Regards,

  Ryan N*****
  Customer Relations Manager
  HireAHelper.com

   

   

   

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HireAHelper contracted *** ****** ******** **** to assist me unload a 20 foot ******. They asked to move the time up, and meet me ASAP, I changed my plans and agreed. They never showed. After waiting an hour I called back. They said they would be there in about 4 hours. I said I couldn't make that time, it would need to be the original time requested. They agreed. After waiting again with no one showing up. I called and texted my location. They then realized I was 7 hour away. Hires Helper sent them the wrong address. **************************** refused to waive the cancellation charge. I'm an educator, providing care for my parents. I'm trying to relocate them to help provide them a better life. I explained all this and asked that they would please drop the request for the cancellation charge. They refused. I could not believe the lack of kindness and selfishness shown by this company!I provided the correct address, and information, HireAHelper read back an address that was incorrect, but I failed to catch the error. It was an address that I was unfamiliar with. Hire A Helper continued to call me explaining the situation and what happened because they listened to the recordings and took notes. They said they have proof that this is my fault and that I owe them money even though the main error was on their part. I was upfront about being sleep deprived from working physically for so hard for so long... They were extremely not empathetic, not kind, not even with it. They kept explaining policy to someone who just drove 8 hours through the night and who loaded a 20 foot truck the two days before that. The worst professionalism I have ever encountered!! A complete lack of care for others.

  

  Business Response

  Date: 07/21/2024

  ***********************,
  
  Thank you for reaching out to share your experience with HireAHelper. We deeply regret the inconvenience and frustration this situation has caused you, particularly given your significant efforts to support your family during this move. We sincerely apologize for the mix-up regarding the address. While we strive for accuracy in our communications, we understand that errors can occur, especially under stressful circumstances.
  
  Our records indicate the address was initially input online. The address was then verbally confirmed during a call to book and confirm the details of the request. Additionally, the address was included in almost all external communications. This is a standard procedure to ensure that all details are correct and to avoid such misunderstandings.
  
  Regarding the cancellation fee, it is our policy to charge this fee to compensate the service provider for reserving their time, which they could have used to assist another customer. This policy is in place to ensure fairness and reliability in our scheduling process.
  
  We understand the challenges you faced and the significant physical and emotional toll it took. While we cannot waive the cancellation fee, we want to assure you that your feedback is valuable to us. We will review our processes to identify how we can improve and prevent similar issues in the future. Again, we apologize for any distress this experience has caused. Thank you for bringing this matter to our attention. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  
  Best ********************************************************* Manager
  **************************

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DESCRIPTION SENT TO THE HIRE A HELPER: We contracted through Hire a Helper. I have filed a claim with Hire a Helper as well however they are not adequately providing reimbursement for the destroyed items. They stated we should speak with ***** ** ***** as well. The images attached were sent to Hire a Helper as well. Blankets, shrink wrap, and tie downs were provided for all sensitive items. Though the team was reminded numerous times, we found that some items were not wrapped according to our instructions. We had two wardrobe boxes with blankets left at the end, so it wasn't a quantity concern. At this point I am set with logging complaints with AG office, BBB, and filing with small clams court. We demand a refund for the following.. $***** to replace the items damaged by the Moving company in **. They negligence and destruction led to damaged items. $***** to have the furniture refinished as the items were poorly wrapped by your team and sustained visible and irreconcilable damage Total is $***** to replace the items damaged by the negligent movers. We would like to have this devastating move put behind us so we can move on from this traumatic negative experience. We await your response, ******* and **** ******

  

  Business Response

  Date: 07/18/2024

  Please see the attached response and release form. Don't hesitate to reach out with any additional questions.

  **** ****** Customer Relations Manager
  HireAHelper.com
  

  Customer Answer

  Date: 07/22/2024

  Dear BBB in regard to Hire a Helper,
  I am rejecting your response to my concerns. I have filed a lawsuit against Hire a Helper as they didn’t hold up to their end of the commitment.
  
  During the moving process Hire a Help was contracted to provide a moving team to package and load our personal belongings. During the move I had to remind the team constantly to utilize the blankets and tie-downs we provided. The moving team was told multiple times during the packing and loading that all items made of wood were to be wrapped in shrink wrap, blankets and tie-downs. I had to have them pull two items that I could see , that didn’t meet my instructions. The team had to unpack and wrap and then repack each time causing me a greater expense in the time allotted.
  When our items arrived in **** the unloading team provided by Hire a Helper informed us there were wood items that weren’t wrapped and suffered significant damage. In addition, our Washing machine wasn’t strapped down, the front loader was damaged as if someone opened the front door and kicked it in, the hoses were still on the unit, and the washer stable screws weren’t placed in the machine. The entire washing machine had to be replaced.
  My complaint is from the quality of service and complete disregard for our belongings, instructions, and eventual catastrophic damage to our personal items. Hire a Helpers goal: “Our goal was simple: to create positive moving experiences. We wanted to make how moving companies interact with their customers way easier (and way better)”; was not met. They didn’t hold up their end to pack, store and ship our goods.
  
  As of 7/22/24 I have filed a small claims court affidavit and will seek retribution for the misrepresentation and mishandling of our goods.
  
  ******* * **** ****** ************ ***** ****** ** ********** ** *****

  

  Business Response

  Date: 07/26/2024

  ******* ******,

  Thank you for providing additional information regarding your claim. We regret that you are not satisfied with the initial resolution offer and understand your frustration.
  
  After further review by our management team, we have approved the maximum possible compensation per our terms of service. As a gesture of goodwill, your compensation has been increased to $********. This amount will be paid via check upon receipt of the signed release form.
  
  Attached, you will find the terms of the Service Guarantee and an updated release form for your reference. Please review these documents and let us know if you have any additional questions. If you agree with the resolution, kindly sign the release form and return it either through the BBB or directly to my email at ***************************. Once we receive the signed form, we will mail the check to the address we have on file. If you prefer an alternative mailing address, please include it in your reply.
  
  Thank you again for your patience and understanding as we resolved your claim.
  

  
  Best regards,
  
  **** ******
  Customer Relations Manager
  HireAHelper.com
  

  Customer Answer

  Date: 07/31/2024

  At this time we have initiated a small claims court case for $***** in damages. I would be willing to settle for $**** which will cover the cost of the destroyed washing machine and couch. 

  I will have to deal with the fact that your negligence in utilizing the blankets provided caused damaged to my bedroom furniture and antique family heirlooms. 

   

  thank you,
  *******