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Business Profile

Collections Agencies

Stafford Group and Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Stafford Group and Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stafford Group and Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The basis for my dispute Stafford Group and Associates,Mr. ********* ********, President,STAFFORD GROUP AND ASSOC,19....,$2,695 - was required to notify me prior to 04/01/2024, or no later than 30 days after. STAFFORD GROUP AND ASSOCfailed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 04/01/2024, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under *** ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, STAFFORD GROUP AND ASSOC" failed to give me my "Mini-******** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the state of Texas allows treble damages.Under 809. Validations of date and Mini-******* under Section 807(1)Stafford Group and Associates,Mr. ********* ********, President failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the ****, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the ***, and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserve STAFFORD GROUP AND ASSOCis held liable as well for defamation and in the state of Texas a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(Tex.App-San ******* 1989 reh.den.) citing ****** v. ***** 936 S.W.2d 654(Tex.App-****** 1996)

    • Initial Complaint

      Date:03/27/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with (STAFFORD GROUP AND A** acct# *******, i do not have a contract with (STAFFORD GROUP AND A** acct# ******* they did no provide me with the original contract as i requested. This company is violating my consumer righ TO PRIVACY PURSUANT 15 USC 1681B (2) and 15 U.S Code 1681i(a) FCRA and , Fair Debt Collection Practices Act(FDCPA) 15 USC 1692g sec.809(8), {15 U.S.C. 1692k(d) [(******** v. *****, 589 U.S. _, 140 S. Ct. 355 (2019)Absent the application of an equitable doctrine, such as fraudulent concealment, the ****** one-year statute of limitations begins to run on the date the alleged violation occurs, not when it is discovered.]} Other Legal Precedent or Case Law (****** *. *******, ************** (Ind. **. App. 2001), (****** v. ********** of *******, 626 F. Supp. 2d 1068 (S.D. **** 2009)) and (Camacho v. *************************, 430 F.3d 1078 (9th Cir. 2005)

    • Initial Complaint

      Date:03/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with (STAFFORD GROUP AND A** acct# ******, i do not have a contract with (STAFFORD GROUP AND A** acct# *******. they did no provide me with the original contract as i requested. This company is violating my consumer righ TO PRIVACY PURSUANT 15 USC 1681B (2) and 15 U.S Code 1681i(a) FCRA and , Fair Debt Collection Practices Act(FDCPA) 15 USC 1692g sec.809(8), {15 U.S.C. 1692k(d) [(******** v. *****, 589 U.S. _, 140 S. Ct. 355 (2019)Absent the application of an equitable doctrine, such as fraudulent concealment, the ****** one-year statute of limitations begins to run on the date the alleged violation occurs, not when it is discovered.]} Other Legal Precedent or Case Law (****** *. *******, ************** (Ind. **. App. 2001), (****** v. ********** of *******, 626 F. Supp. 2d 1068 (S.D. **** 2009)) and (Camacho v. *************************, 430 F.3d 1078 (9th Cir. 2005)

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY KEEPS CALLING TELLING LIES OF WHO THEY ARE AND CALLING ELDERLY PEOPLE IN MY FAMILY THAT NEEDS TO STOP I HAVE AN DISCHARGED BANKRUPTSY CASE THEY SHOULD NOT BE CALLING AT ALL IF THEY DONT STOP I AM FILING A COMPLAINT WITH THE POLICE OFFICE

      Business Response

      Date: 03/18/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. Our records indicate that we have only contacted the numbers on the account once on 03/17/25 in attempt to reach the consumer in regards to this matter. If the consumer is receiving other phone calls, we believe they may have us confused for someone else. Per their request, we will cease communication with this account. If the consumer would like to further discuss this matter, they may contact our office directly. 

    • Initial Complaint

      Date:03/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      am not liable with the debt for charter communication,I do not have a contract with , ********** They did not provide me with the original contract as I requested

      Business Response

      Date: 03/19/2025

      We have reviewed the complaint sent in by the consumer. Our records indicate that the consumer has already resolved this matter with our office.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just got a call from this company. They misrepresented themselves as a legal office. The "secretary" would not give me information and said they were legally obtaining my son's information although my son has no contract with them. Never gave them permission to obtain his personal information

      Business Response

      Date: 03/12/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. Our records indicate that we spoke with the consumer in attempt to reach the owner of the account in our office. The consumer then advised the representative that they do not know anyone by the name we provided. We do not give any information to any third parties. We do not require the consumer's authority for anything regarding the actual owner of the account. We advise that since the consumer stated they do not know who we were looking to get in contact with, they disregard our previous message. We will also be removing the consumer's number from the account. If the consumer has further questions, they may contact our office directly.

      Customer Answer

      Date: 03/12/2025

      Your secretary stated you were a legal office even said she would have your legal officer speak to my son. As I mentioned... The call was for my son, I never said I didn't know who the call was for. I clearly said it was for my son. She said it was a litigation office in ********** that is consita legal office. Which refers to resolving disputes in courts, a litigation company is a legal practice.... Therefore your secretary misrepresented herself stating she was something she wasn't. Because in your website it makes it clear you're a collection agency NOT a legal office. I will check my cameras to verify it picked up this particular conversation 

      Business Response

      Date: 03/13/2025

      We have reviewed the second complaint sent in by the consumer. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. As previously stated, we cannot further discuss this matter with third parties. If the consumer wishes to gather more information regarding this matter, we will need authorization from the actual owner of the account. We have already removed the number provided from the account so they should not be receiving any communication from our company. If the consumer would like to speak with us, they can contact our office directly at ************.

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with STAFFORD GRP plus they did not provide me with the original application like I asked.Account No: 1200 Amount Disputed: $1,120

      Business Response

      Date: 03/04/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. We have requested the validating documents and will send them over to the consumer as soon as they are received by our office. This is in regards to an account the consumer had with Path Lending. The account was charged off and is now in our office. Stafford Group and Associates is now the owners of this account. If the consumer has further questions, they may contact our office directly.

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with STAFFORD GROUP AND ASSOCIATES I don't have a contract nor have I agreed or signed a contract for this debt. No evidence has been provided. This debt is on the credit preventing me from being able to utilize my credit They did not provide me with the original contract.

      Business Response

      Date: 03/04/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. We have requested the validating documents and will send them over to the consumer as soon as they are received by our office. This is in regards to an account the consumer had with Path Lending. The account was charged off and is now in our office. Stafford Group and Associates is now the owners of this account. If the consumer has further questions, they may contact our office directly.


    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with STAFFORD GRP plus they did not provide me with the original application like I asked.Account No: 1324 Amount Disputed: $424

      Business Response

      Date: 02/25/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. We will further investigate this matter for the consumer. During the investigation period, we will have this account removed from the consumer's report until we can come to a conclusion on the matter. If the consumer has further questions or concerns, they may contact our office directly. 

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a sketchy voicemail from this company today. The caller claimed to be ****** from the legal department of Stafford Group and Associates regarding a "complaint" filed against me in their office. I do not recognize Stafford Group and certainly do not have an account with them. Upon checking my credit report, it appears that they are attempting to collect an invalid debt for a company (Tempoe) that can no longer be collected upon to begin with. ****** canceled all leases with its customers due to Tempoe being found guilty of violating the ****************** Protection Act of 2010, and I received a settlement check from them due to this legal decision. Information here:"*********** is permanently banned from offering consumer leases and is winding down its operations. The company was found to have violated the ****************** Protection Act of 2010. What happened to ******'s leases? ****** canceled all existing leases Consumers can keep the leased merchandise without further financial obligation Tempoe will not provide negative information about lessees to consumer reporting agencies What happened to Tempoe's victims? The ************************************ (****) allocated over $192 million from the victims relief fund to compensate eligible victims The **** reached a legal agreement with Tempoe How did Tempoe mislead consumers? Tempoe used misleading and deceptive marketing practices to trick consumers into leasing appliances, furniture, and other household goods Tempoe charged consumers far more than the purchase price Tempoe often led consumers to believe that they were signing up for an installment plan or credit sale"

      Business Response

      Date: 03/04/2025

      We have reviewed the complaint sent in by the consumer. Unfortunately we must deny the allegations being made about our company. We are well versed in the ***** and other state and local collection regulations. We absolutely obey and adhere to all collection laws governed by the ********************************************************** and the Attorney General. The **** sent out an announcement about the Tempoe settlement back from over a year ago. The announcement has nothing to do with sold accounts that were outside of the **** findings. This **** press release and fund disbursement has no impact on the enforceability or collectability of any sold Tempoe accounts. This account is still valid. If the consumer would like to further discuss this matter, they may contact our office directly.

    Stafford Group and Associates is NOT a BBB Accredited Business.

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