Reviews

This profile includes reviews for Western Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Western Dental & Orthodontics has 282 locations, listed below.

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  Western Dental & Orthodontics

  530 S Main St Ste 600 Orange, CA 92868-4544

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  Western Dental & Orthodontics

  3802 Clairemont Mesa Blvd San Diego, CA 92117-2712

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  Western Dental & Orthodontics

  583 N 2nd St El Cajon, CA 92021

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  Western Dental Centers

  5247 Elkhorn Blvd Ste C Sacramento, CA 95842

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  Western Dental Ctr

  2021 N Western Ave Chicago, IL 60647-4103

Review Details

• Review fromTyler B

  Date: 03/14/2025

  1 star
  The entire ******* location is extremely unprofessional. Told me I need way more work than I actually needed after finding out from another Dentist. DO NOT GO HERE.

• Review fromBriana L

  Date: 03/01/2025

  1 star
  If they cant find the answer they hang up on you. Its 2025 can you please do better and treat your patients better

• Review fromclaudia F

  Date: 02/27/2025

  1 star
  My daughter was told she needed braces for 9 months fast forward to today, 1.5 years later, a new dentist is at this location and the old dentist ** is gone. New ** has no clue what the treatment plan was because there was never ANY INFO inputed in my daughters chart from the old dentist or the workers. (New dentist told me and showed me the chart on his laptop). I was also told that if i give consent to 8 more months of braces when baby teeth are out there's no say if the treatment will even ******* top it off, the 1.5 yrs that my daughter wore the braces it didn't achieve anything!! They wanted to do the treatment again and have it done within next 8 months. I declined and had them remove the braces. In the process my daughter almost had 2 baby teeth pulled off when they were taking the brackets off. She was hysterically crying in pain. One tooth fell later that day! They didnt properly remove the glue. She still has residue left & was not even given a retainer. My daughter would have been wearing braces for almost 2.5 years with baby teeth if i said yes! This place is a joke. I paid cash for this service too. I immediately asked for a refund and told me they might charge me and give me a difference since they did change the bands and wires. I said absolutely not i want a full refund. Now they are not answering or returning my calls from this office or hanging up on me when I call corporate. I trusted them and paid in full, now this is the s***** service we have gotten. Every person in the office acknowledged the huge mistake and even said I should get a refund. According to the office manager, it's out of her control and I need to call corporate. No one can give me an answer but we're very quick to money grab! DO NOT TRUST THIS PLACE. GO ELSEWHERE. THEY DO NOT CARE FOR THE PATIENT. Take your cash or insurance elsewhere.

• Review fromEnqueatte P

  Date: 02/18/2025

  1 star
  The fact that I had to reschedule my appointment because they dont know how to schedule people effectively where they could be seen at the timethat they were scheduled. I had to reschedule for the next day, then for me to set me in this chair and say that my Insurance did approve me seeing two different facilities and then when I responded my frustrations, they told me that they dont need my attitude. I was like the fact that Im wasting my ******* gas, not once. But twice in the same week. Just for you guys telling me that you cant help me is ridiculous. Please dont come and save your Timeand you could push in.

• Review fromBetty S

  Date: 02/06/2025

  1 star
  I used Western Dental for a Dental Procedure. After paying my bill on time every month, they sent me a letter to pay the final payment one month early and receive a bonus of a 10% discount amounting to $36.12 this changed my final payment by this amount. Which I payed early as they asked. Now I am being harrassed for the $36.12 and they are adding late charges to my bill.They call me all the time, asking for the money and are sending me late notices. I have called customer service many times, and written to them, sent copies of proof of payment and a copy of the letter telling me the new payment amount but they are ignoring everything. I believe this is a scam to get more money out of me. I will never use this dental company every again. Please beware !!!I can't even give them one star. There should be an option for a minus star.From = Very frustrated

• Review fromBryce A

  Date: 02/03/2025

  1 star
  Long waits, office not clean, unable to reach office, call center appointments never correct with office. Seriously overbooked. Dentist does not listen.Unable to schedule cleanings ( one in 4 years so far ) 3 years to complete 2 root canal/ crowns ( still waiting) assistants forget to put lead shield on me in x ray.Exterior of office is not well kept. Overflowing trash container, dirty windows inside & out. Thats all

• Review fromVanessa J

  Date: 01/24/2025

  1 star
  I was denied care after a dental surgery. I informed the office that I have a serious ongoing infection after a procedure the previous week. I was denied care due to "Outstanding fees" which I was not aware I had to pay. I was spoken to about a monthly payment and ONLY agreed to that. I paid almost 170$ upfront and was told I would be making my next payment in February (NEVER that i had to pay any other fee) Just to recieve a call saying that I owed them 400$ and was not charged. I was NEVER informed or spoken to about this amount prior to my surgery. I informed the office and was still denied care and the amount went from 400$ all the way up to 500$. I am confused, feeling SCAMMED,relentlessly lied to, sick and fighting a terrible infection from their surprise surgery with no care and they know I am unable to pay this amount out of pocket. If i was told the actual amount or even shown a full graph for payments i would have NEVER agreed.. Asked to speak to a manager and was basically ignored, never called or contacted.. Lengthy review on ******.

• Review fromNoman k

  Date: 01/22/2025

  1 star
  I had an appointment at Western Dental, and my experience was absolutely awful. From the moment I walked in, the front office staff set the tone for what turned out to be a completely unprofessional and unpleasant visit. The receptionist was shockingly rude, obnoxious, and completely lacking any sense of compassion for patients. Rather than greeting me or showing even the slightest courtesy, I was met with a dismissive attitude that made me feel unwelcome and ************** seemed like they were more interested in gossiping with their coworkers than helping patients. When I tried to ask questions about my appointment, I was interrupted and spoken to in an unprofessional tone. Instead of addressing my concerns, the receptionist acted annoyed, as though I was wasting their time.The lack of basic manners and empathy from the front office staff is appalling. They clearly have no understanding of what it means to provide good customer service in a healthcare setting. Patients come here trusting theyll receive care and respect, but that is not what I experienced at all.This is by far one of the worst dental offices Ive ever been to, and I wouldnt recommend it to anyone. The management needs to seriously address the behavior of their front office staff, as its driving patients away. If youre looking for a place where youll be treated with respect and care, avoid Western Dental at all costs.

• Review fromRicky E

  Date: 01/16/2025

  1 star
  Horrible dental service. Dentist was not bad, but the office is incompetent. Changed my appointment twice and then wanted payment in full before they had done any work. I'll find another Dentist

• Review fromDonna M

  Date: 12/11/2024

  1 star
  The office on Central has the most prejudiced and racist receptionist, she is always trying to Hussle clients out of money but she has no sales skills whatsoever and she is exploiting people without American citizenship, but the Dentist was great but first you have to deal with the crooks at the receptionist desk.