Reviews

This profile includes reviews for In-Shape Family Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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In-Shape Family Fitness has 23 locations, listed below.

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  California Family Fitness

  8680 Greenback Ln Ste 220 Orangevale, CA 95662-3970

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  In-Shape Family Fitness

  7941 Fair Oaks Blvd Carmichael, CA 95608-2442

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  In-Shape Family Fitness

  6314 Fair Oaks Blvd Carmichael, CA 95608-4810

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  In-Shape Family Fitness

  4804 Madison Ave Sacramento, CA 95841-2519

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  In-Shape Family Fitness

  5839 Dudley Blvd Mcclellan, CA 95652-2409

Review Details

• Review fromDana F

  Date: 11/02/2024

  1 star
  I have been a member for over 5 years and unfortunately I would no longer recommend this gym.There are, constantly, multiple machines broke down and repairs take months. Bathrooms are dirty and unkept. Since the name change from California Family Fitness they seem to care more about quantity than quality. My dues go up every year but quality of the gym goes down. I spoke with a manager regarding my concerns and was told they have to go through corporate to get repairs which he blamed for lengthy repair timeframe. The once family friendly, clean, multiple machines to choose from gym is gone. I understand companies wanting to grow but not at the customers expense. Sadly seeing a significant decline since In-shape took over. Definitely no longer the fun CalFit l've been a member for 5+ years. I'll be looking for a new gym/pool. Been going downhill ever since the In Shape merger.Machines down for weeks at a time. Gym is dirtier than ever. I used to see employees cleaning, but I haven't in weeks.Worst of all is the sauna. Used to be so clean and hot. 180+ Now , the average temperature is 120F. Jaccuzi is never working, and this is an ongoing issue since the InShape merger .

• Review fromShi H

  Date: 10/04/2024

  1 star

  Shi H

  Date: 10/04/2024

  Terrible discriminatory behavior. Establishing policies without solutions for members to adhere to policies.

  In-Shape Family Fitness

  Date: 11/21/2024

  Thank you for submitting your experience with us. We are saddened to hear it has not been such a pleasant one thus far. We have communicated your comments to our club team management. Our mission is to motivate our communities to be healthy, fit, and happy by creating a place of belonging. Wishing you continued success on your fitness journey! 

• Review fromBetty M

  Date: 10/04/2024

  1 star

  Betty M

  Date: 10/04/2024

  I would like to bring to your attention an issue I experienced with a fitness club membership. Despite clearly expressing my preference for a month-to-month membership, I was enrolled in a year-long contract. When I contacted the club to cancel my membership due to unemployment, I was informed that I would be charged for an additional month. Subsequently, I discovered another charge on my account and was informed that I had actually signed up for a year-long contract. This situation is concerning, and I believe it is important to address these discrepancies. I found the customer service to be unhelpful and the experience to be unsatisfactory. Thank you for your attention to this matter..

  In-Shape Family Fitness

  Date: 11/21/2024

  I want the opportunity to assist you with resolving any concerns, we take all reviews and feedback from our members seriously and we want to make sure that you are 100% satisfied. Please contact me via email directly at ********************************** regarding your concerns so we can improve your club experience.  Continue staying safe, healthy, and fit.

• Review fromJen L

  Date: 09/10/2024

  1 star
  This gym will over price u out of no where even if your membership is 2yrs old they will charge u a 400 dollar fee for no reason and refuse to return phone calls and what company does not have a phone number for corporate just an email. It's ridiculous and rude. Worst mngmbt ever would never recommend will rip u off

• Review fromGeeta C

  Date: 08/19/2024

  1 star
  I had put my account on hold for May due to surgery I was having. I took my daughter to see the facility. In-Shape staff asked me to take off hold and call on 6/1 to place back on hold. They charged $18 for my daughter for one day. I called on 6/1 and was told it was too late that they were charging me and my daughter for June. I called and spoke to Zaneeta in Folsom twice. She promised yo have someone from cooperate call me but no one did. She does not answer or return my calls anymore. They charged another $10 for something in May for my daughter who only went there one day. After canceling on 6/1 they again charged for my daughter in July. I disputed with my bank the June and July charges which my bank got back for me. I then received a paper statement for the Jun and July amounts with several $10 charges for fees. I took it to In-Shape and the ** there said he cannot touch it so I am not sure what to do now. This company is not with Better Business Bureau.

• Review fromCharity H

  Date: 01/04/2024

  1 star
  I canceled my membership the staff said ok you don't have to pay anymore. I'm not a member of Inshape. The staff at California fitness said I wouldn't be charged another ***** as of November 3,2023. The staff has told me someone from corporate will call me. I haven't heard anything and my account keeps getting charged this company can't go back on their word. This is my money that this company is stealing from me now. I have talked to several different people and they all tell me the same thing except one. She tries to show the contract but all I see is Inshape logo. I didn't sign up for Inshape I shouldn't be paying for Inshape Thanks, *****************************

• Review fromHiep L

  Date: 10/17/2023

  1 star
  I signed up for the month to month plan back in June. Tried to cancel it on 10/16/2023 and they said I have to pay for the whole month of November in order to get it canceled.I told them that ******* who helped me whose named **** told me I just need to notify them a week before thr next billing cycle (first day of the month) and I wont be charged for the next month.I called their corporate number and all they did was blaming it on me for not reading the contract carefully. I told them I was misled by ******* and they said theres nothing they can do about it, and i still have to pay for it.This is the worst experience Ive ever had with a gym. Highly NOT recommend.

• Review fromAndrew M

  Date: 07/10/2023

  1 star
  The amount of money is not on par with service. They locked me into a 1 year contract and closed the gym to member before 9pm after when I signed up i was told it would be open till 10pm. Their staffing and officiating of league keeps going down. The facility host games until 11:15pm at night but only has one front desk employee and no manager when it has 20-30people leaving the facility after 11pm. Dont expect a professional atmosphere if problems occur or you would like to partake in any leagues.

• Review fromDevin B

  Date: 10/05/2022

  1 star
  Worst experience! Told my account would be frozen indefinitely during Covid and that I could reactivate it at my discretion. The account was unfrozen without my knowledge or consent. I spoke to a rep and was told their were weird freeze times even though she said they only offer 3 month freeze times. They refuse to refund the money they took without my consent and to take responsibility of their oversight.