Reviews

Review Details

• Review fromLinda L

  Date: 04/15/2025

  1 star

  Linda L

  Date: 04/15/2025

  Shoes are definitely not extra wide as advertised. Easy process to return them but I cannot get them to refund my money!!!!!!! Shoes are confirmed as returned via *** on 3/18/2025. Called on 3/28/2025 to see where my refund was at and they stated they had to refer it to "the back office" to get it process. As of 4/15/2025 they still have not refunded my Credit Card.

  Gravity Defyer

  Date: 04/16/2025

  Hi *****, we're truly sorry for the frustration this has caused and appreciate you bringing it to our attention. While we're glad the return process was smooth, the delay in your refund is absolutely not the experience we want for our customers.We're unable to confirm the your return was received here on 3/18/2025 as this is not any email account we have as a customer. I apologize for the extended wait as refunds may take 7-10 business days to receive back to your original method of payment. It sounds like we've escalated your case to ensure your refund has processed as a priority if it has not been already. A member of our accounting team will also follow up with you directly via email to confirm once this is complete.Thank you for your patienceyour feedback helps us improve, and were committed to making this right for you. ***** Customer Care Management

• Review fromAnna-Marie H

  Date: 04/12/2025

  2 stars

  Anna-Marie H

  Date: 04/12/2025

  I bought a pair of non-slip shoes and in 67 days holes developed on the toe crease on both sides of each foot. Additionally the ball of the foot tread was 85% worn down. The footwear is returnable for 60 calendar days. However customer service is not available during the weekend which deceases a persons ability to report d defects.Once the weekend passed I spoke with a customer service representative and was told to email them with order number photos of the damage. I did this the same day. Inquiry for an exchange or refund was submitted on 3/24/2025. On 3/28/2025 I finally get a response asking me for information I had already provided. The did ask for one additional photo of the tag on the tongue of the shoe. I submitted I responded the same day. It is now 4/12/2025 and I haven't received any type of response. I even sent an email titled ************************* on 4/9/2025 and I wait.Finally they obviously know the model is defective because they haven't replenished any shoes for customers to purchase. Now I know that all this would clearly be 1 star. The second star does come from the fact that I do have a pair of casual gdefy and think they are fabulous. I had previously suggested your casual shoes to others, it doesn't seem right for me to do that now knowing their is no customer support after 60 calendar days.

  Gravity Defyer

  Date: 04/14/2025

  Thank you for your feedback. We take all customer concerns seriously and appreciate the opportunity to respond.Our Happy Returns portal is available 24/7 on our website to facilitate returns and exchanges within our standard 60-day return window. This ensures customers can access support at their convenience, including weekends.While we truly regret that your experience did not meet your expectations, we conducted a thorough review of your warranty claim. The photos and details provided show signs of normal wear and tear, including significant tread loss and creasing in the toe area. These are not indicative of a manufacturing or material defect, which would typically present much earlier in the wear cycle. Because the product was outside the warranty window and did not meet the criteria for a defect, the claim was respectfully denied.We sincerely appreciate the kind remarks about our casual footwear and are genuinely sorry to hear this situation has impacted your view of our brand. Our commitment remains to offer high-quality products, fair customer service, and support within the guidelines of our policies. The ion athletic shoe has not been discontinued. We wish you all the best moving forward.

• Review fromCasey M

  Date: 03/06/2025

  1 star
  Gravity Defyer ran a print ad in the ******************** magazine in June 2023 to promote their products, which they had done with us many times before, but this time they decided not to pay us for the ad that ran, which I had a written approval to do, they won't even respond to my emails about the past due invoice in question. How do you run a business and treat other businesses like this. Poor customer service for sure!

• Review fromJ. B.

  Date: 02/17/2025

  1 star

  J. B.

  Date: 02/17/2025

  I am extremely disappointed with Gravity Defyer's lack of professionalism and customer service. I have been a loyal customer for many years! I interacted directly with ***** ******, the ** of customer service (glorified sales ***** She was unable to adequately explain my reward points because the system is being upgraded. This has been an ongoing issue with the company for several years. Unfortunately, this was an excuse for a question she was unable to answer as illustrated by others complaints on this form.She said she was "ending the call" and then blocked my number, refusing to speak to a paying customer and only responding via email. If a company treats a paying customer in this manner, it raises serious red flags about their integrity and business practices. I strongly do not recommend doing business with Gravity Defyer if you expect respect and satisfaction

  Gravity Defyer

  Date: 02/26/2025

  Dear ******,Thank you for your continued loyalty to Gravity Defyer and for taking the time to express your concerns. We are committed to providing our customers with exceptional service, and we regret that your recent experience did not meet your expectations.We understand that our ongoing updates to the VIP Rewards Program and website have led to some confusion. Please accept our apologies for any inconvenience this has caused. These enhancements are designed to ensure accuracy and ease of use for all our customers, and we are working diligently to minimize any disruption during this transition ********* regards to your interaction with Ms. ***** ******, our VP of Customer Relationships, please know that it was never her intention to avoid meaningful dialogue. The decision to end the telephone calls and move to email correspondence was made to ensure clarity and precision in responding to your questions, especially after the conversation unfortunately escalated in tone. This approach allows us to maintain a detailed record of our communications and guarantees that all information is conveyed correctly and respectfully.We strive to ****** a respectful and supportive environment for both our customers and employees. After a thorough review of your account and interaction history, it is evident that the conversations have consistently been challenging and marked by a raised voice and repeated questioning, despite our attempts to provide clear and factual answers. Transitioning our communication to email was a measure taken to de-escalate the situation and continue assisting you in a more structured and calm *********. Hoback personally reached out to you via email to resolve your concerns directly, demonstrating our dedication to your satisfaction, even in difficult circumstances. We remain committed to assisting you and all our customers with the utmost respect and professionalism. Should you have any more questions or require further clarification on the VIP Rewards Program or any other issues, please feel free to contact us at *********************** Your satisfaction is crucial to us, and we are here to help.We appreciate your feedback as it is invaluable in our ongoing efforts to improve our services. Thank you for allowing us the chance to clarify this situation. We value your business and are looking forward to providing you with a better experience moving forward.Warm regards,Gdefy

  J. B.

  Date: 03/04/2025

  Assuming I responded to ****************** course a customer will raise their voice when the merchant hasnt addressed the issue for years. Your reward program is antiquated. ***** repeated her response and chose to end the call and BLOCK my phone number. She couldnt even tell me what my reward points were on my last purchase.Gravity Defyer calls this satisfaction guaranteed as advertised on your website? If ***** would have apologized that she couldnt properly answer my question that would have illustrated integrity. Furthermore, my previous call was with regards to a refund on my shoes you had received weeks ago. Why hold your customers money?Unfortunately, online reviews share my sentiment. Time to shop elsewhere where customer loyalty is valued!

• Review fromMia S

  Date: 02/10/2025

  1 star

  Mia S

  Date: 02/10/2025

  This company has completely changed! They are a complete scam! I ordered 2 pair of sandals which I returned for exchange. I waited for over a month, did not receive an exchange. When I called I was informed the company will no longer be making these sandals. There had been no notification of this or a refund given. I no longer had my order number but had the return information, Happy Return number. The customer service *** was very unhelpful and only after I demanded she look up my account and gave her the Happy return number did she co-operate. DO NOT order from this company! **************** is awful, difficult to do returns and get a refund that is due! They are dishonest! I did have my information from ****** and that solidified my legitimate request for a refund. When I looked in my customer account that I set up, all the information was there as well. So why couldnt the customer service *** do her job?

  Gravity Defyer

  Date: 02/13/2025

  We apologize for the inconvenience you experienced. A technical issue prevented your exchange from processing, and we sincerely regret the lack of communication regarding the status of your order. Our representative processed a refund of your purchase at your request once the issue was identified. We understand your frustration and are continually working to improve our systems and service. Thank you for your feedback, and we apologize again for your experience. *****

• Review fromLaura T

  Date: 11/21/2024

  1 star
  Make work boots for women, PLEASE!! I have hiking boots that I love, but unfortunately they won't protect my feet in the diesel mechanic world. I want to buy more of your shoes, but the boto situation just upsets me. Please include the women with heavy duty jobs. Thank you

• Review fromGeorge G

  Date: 11/06/2024

  1 star

  George G

  Date: 11/06/2024

  I buy a lot of shoes from this company which is supposed to have a rewards program. No where on their website does it say how to redeem reward points, and multiple calls and emails to their customer service department are not helpful and go unanswered respectively. I am now going to file a formal complaint with my state's ***********************************************.

  Gravity Defyer

  Date: 11/07/2024

  Thank you for reaching out and for your loyalty to our brand. We understand your frustration and apologize for the inconvenience regarding the rewards program. To resolve this, weve upgraded your account from Silver to Platinum, which provides you with three new coupons. We understand that you successfully used one of these coupons on your order today. Currently, were in the process of updating our website and rewards program, which may temporarily impact visibility options online. Once the updates are complete, youll be able to log in to see your rewards as usual. In the meantime, please feel free to call us to apply any rewards to an order if you encounter issues at checkout. Additionally, we have sent a ticket to our IT team, as it appears we did not receive an email that created a case from you.Thank you again for your patience, and we look forward to continuing to provide you with quality service.

• Review fromEdward E

  Date: 05/15/2024

  1 star

  Edward E

  Date: 05/15/2024

  I have been ordering shoes from Gravity Defyer for years and I have spent a lot of money on their shoes. I was always happy with my purchases until now. I called the company today and spoke to two different people and they are telling me I cannot return the ********************************* Boot that is defective in size. They created a case number which is my first return request ever. The two people I spoke to were not helpful at all. After reaching out to the BBB I see that this company has a lot of complaints. I was shocked at the customer service that I encountered on the phone today but combining it with all the BBB complaints others have experienced I'm now not shocked. They obviously don't care about loyal customers. That's not a good way to run an online business. I'm seeking a full refund for this purchase for the defective Waterproof boots that I have not worn.

  Gravity Defyer

  Date: 11/07/2024

  Our standard return policy offers a 60-day window to try on and return shoes for any reason. However, we understand that circumstances can arise, and as a gesture of appreciation for your loyalty, we have made a one-time exception and processed a full refund for the waterproof boots.Were committed to continually improving our customer service, and your feedback is invaluable to us. Thank you again for bringing this to our attention, and please dont hesitate to reach out if you have any further questions.

• Review fromUketa C

  Date: 02/17/2024

  1 star

  Uketa C

  Date: 02/17/2024

  I have been waiting two weeks for a refund. They said it would be 3-5 days. They still peoples money and their shoes are no good. They have made my pain worst.

  Gravity Defyer

  Date: 02/19/2024

  Dear *****,After reviewing your case, I'm pleased to inform you that your refund has been successfully processed by ** today and is now being returned to your original method of payment. We acknowledge that the timeline for the Happy Return process did not meet our usual prompt standards, and for that, we extend our apologies.Kindly allow up to 10 business days for the refund to appear in your account. This duration is standard for Credit Cards, Apple Pay, and PayPal and is based on the processing times established by these payment providers.We value your patience and understanding regarding this matter. Should you have any more questions or need further support, please feel free to reach out. We're here to ensure your satisfaction and assist in any way we can.Best wishes,*********************** VP, Customer Relationships G-DEFY

• Review fromLa w

  Date: 01/16/2024

  1 star
  My first order a few years ago, was great. This time not at all!! Long story short: my credit card, suspected fraud and didnt charge my account. Later GD emailed me to say, my shoes were not paid. When I replied asking the c/s rep for a remittance address to mail, she/they stole my bank account info, upon receipt. I closed my account and contacted PD to file a case record. No one from GD gave me any answers, nor could I notify their *********** about this fraud. Please beware.