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Find a Location

Gravity Defyer has 1 locations, listed below.

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    Business ProfileforGravity Defyer

    Retail Shoes
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    62 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/28/1998

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Since its inception, G-DEFY has been at the forefront of comfort footwear technology. The creation of our company in 2008 marked the beginning of a new era in footwear, making the VersoShock sole technology available to a wider audience. Our commitment to enhancing comfort and support has driven over a decade of research, design, and technological advancements. Today, our diverse range of footwear is designed to cater to nearly every lifestyle and activity, embodying our dedication to improving quality of life through innovation.

    At G-DEFY, we believe in the power of movement free from the limitations of discomfort. Our shoes are a testament to the spirit of innovation and the enduring belief that everyone deserves to live actively and comfortably.

    Products & Services

    G-DEFY offers a wide range of footwear products and services designed to provide unparalleled comfort and support for almost every lifestyle and occasion. Here's a breakdown of what you can expect from our offerings:

    Footwear Products

    VersoShock Sole Technology Footwear: Our flagship line, featuring the patented VersoShock sole, is engineered to absorb shock and provide superior comfort. This technology is integrated into various styles including sneakers, dress shoes, and boots for both men and women.

    Activity-Specific Shoes: We offer shoes designed for specific activities such as walking, running, and hiking, ensuring that every step is supported and comfortable no matter the terrain or intensity of the activity.

    Work and Occupational Footwear: For professionals who spend long hours on their feet, our work and occupational footwear line includes slip-resistant, supportive, and comfortable options suitable for healthcare professionals, service industry workers, and anyone in need of reliable work shoes.

    Orthotic-Friendly Designs: Many of our shoes are designed with removable insoles to accommodate custom orthotics, providing a personalized comfort and support solution for those with specific foot health needs.

    Therapeutic Footwear: While not making medical claims, we do focus on comfort and support for individuals looking for shoes that can help alleviate discomfort from extended periods of standing or walking.

    Services


    Customer Support and Education: Our team is dedicated to providing exceptional customer support, including guidance on selecting the right footwear for your needs and information on how to best care for your G-DEFY shoes to extend their life.

    Online Shopping and Direct Delivery: Through our website, customers can explore our full range of products, make purchases, and have them delivered directly to their doorsteps, along with easy returns and exchanges to ensure satisfaction.

    G-DEFY is committed to innovating and expanding our product lines to meet the evolving needs of our customers. We strive to enhance the walking, working, and active lives of our community through our dedicated pursuit of excellence in footwear comfort and support.

    Business Details

    Location of This Business
    21700 Oxnard St Ste 580, Woodland Hills, CA 91367-3799
    Years in Business:
    25
    Business Started:
    12/28/1998
    Business Incorporated:
    8/12/2008
    Accredited Since:
    12/28/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gravity Defyer Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Eric Ryang, CFO
    Contact Information

    Principal

    • Mr. Eric Ryang, CFO

    Customer Contact

    • Mr. Eric Ryang, CFO
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    62 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Returned shoes for exchange. They were never shipped. Over one year delay in contacting you due to the passing of my husband in Sept 2022.If you need further documentation or wish to speak to me, feel free to call.************
    Read More

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Edward E

    1 star

    05/15/2024

    I have been ordering shoes from Gravity Defyer for years and I have spent a lot of money on their shoes. I was always happy with my purchases until now. I called the company today and spoke to two different people and they are telling me I cannot return the ********************************* Boot that is defective in size. They created a case number which is my first return request ever. The two people I spoke to were not helpful at all. After reaching out to the BBB I see that this company has a lot of complaints. I was shocked at the customer service that I encountered on the phone today but combining it with all the BBB complaints others have experienced I'm now not shocked. They obviously don't care about loyal customers. That's not a good way to run an online business. I'm seeking a full refund for this purchase for the defective Waterproof boots that I have not worn.

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