Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Next Insurance has refused to pay owed money for damages done by a contractor in which they covered. Stating that they will send a coverage denial letter. It is irresponsible and fraudulent to provide coverage to a contractor that does not cover damages caused by set contractor.

  

  Business Response

  Date: 03/09/2025

  Hi *******, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Unfortunately, we were unable to locate the claim that is being referenced with the contact information provided. However, please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to any claim. If you have any further questions, please contact your claim advocate at ******************************************************************************************** . For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a refrigerator repair guy and I have next insurance, all I can say is this company is a BIG FRAUD I went to a customer house to fix a refrigerator and for the first time in my 12 year career I had an accident and damaged a part of the customers floor, the customer was nice and I gave her my certificate of insurance because I know Im covered with next insurance, after a few weeks of getting hold of the adjuster they denied the claim saying that they dont cover floor damages and brazing damages, I was so confused and mad because lm a refrigerator technician and if you ask any technician who does refrigeration and A/C repairs they will tell you that brazing is 80% of the jobs we do is brazing and now you are telling me that you dont cover that? So what do you cover ?, Im filing a law suite against this ridiculous company and I will talk to our workers union in ********, ** and Va area to warn every HVAC and appliance technician who has next to stay away from them because they are a fraud and cancel because thats what Ill be doing I just cancelled whats the point of paying insurance if they dont cover the basic things that Makes common sense. Stay a way from next insurance and Im suing them This is definitely not how you treat Veteran business

  

  Business Response

  Date: 03/09/2025

  Hi ******, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim that is being referenced. Please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to your claim. However, if you have any further questions, please contact your claim advocate at ******************************************************************************************** . For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 22942641
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Ngwegwe

  Customer Answer

  Date: 03/12/2025

  As a small HVAC business owner when I insured with next it was straight forward for the type of job that I do is I deal with refrigeration and with refrigeration comes seal system brazing repair, and the policy that I had covered everything including customers floor damage but when I filed a claim they didnt wanna fix the floor for reasons that dont make sense, its like having a swimmer with insurance and not covering drowning, this company is a fraud try to collect monthly payments but when it come time for them to provide services they find reasons not to, I went through they reviews 95% of their reviews are the same they dont do repairs and finding excuses, I wanna make sure that every business owner is aware at a company like this praying on small businesses and not delivering on what we deserve 

  

  Business Response

  Date: 03/19/2025

  Hi ******, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim that is being referenced. Please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to your claim. However, if you have any further questions, please contact your claim advocate at ******************************************************************************************** . For any other questions, comments, or concerns, please feel free to email us at ************************************************************ or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My policy renewed 02-20-25 and was charged $168.22 January 23rd. I did call and request a monthly plan and then was charged the amount shown above which doesn't make sense. I have attempted to call and did email the company about the discrepancy and requested an itemized statement so that I can better understand the charges to which I cannot and just said something about a previous transaction and would not be offering me a statement. I do believe they had a computer software glitch as it also shows they are charging me for the whole policy amount monthly beginning 02-20-25 which still isn't right. The amount should be $58 a month not $168 and then $668. I am requesting an itemized statement and the billing to be fixed and a refund for the difference.

  

  Business Response

  Date: 02/24/2025

  Hi *******, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we are happy to know that shortly after the date this review was posted,  a member from our team was able to connect with you and properly explain the transactions. For your convenience, we have resent the receipt detailing the charges to the email associated with your account. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team
  
  

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22864679
  
  I am rejecting this response because: She did not explain it in its entirety as it was obvious she did not truly understand what was going on and theres still 47.88$ still unaccounted for. I have since found another insurance provider that for more coverage is 1/3 of the price! I would like a refund for when I cancelled next and the time it expires in mid march, otherwise I am considering legal action.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/06/2025

  Hi *******, 
  
  Please send any further questions, comments, or concerns to us at ************************************************************ or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST.
  
  Sincerely, 
  The NEXT Team

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024, we hired a deck contractor who presented us with a certificate of insurance (COI) from Next Insurance (*************). We required proof of insurance from the contractor before he began work. The contractor sent us the *** (expiration date of August 2025) and an email stating he was insured for up to $250,000. He quit before completing the job so we asked 5 other contractors to give us estimates to finish the job. To our surprise, all of them said the substructure the contractor built was defective, not built to code (as promised in writing by the contractor), and would need to be rebuilt. A licensed structural engineer examined the deck and agreed. The lowest bid we received from the new contractors, just to repair the faulty construction, was $21,000. We paid the original contractor (insured by Next Insurance) $44,000. We provided these details to Next Insurance and they denied our claim giving us various reasons why. On December 12, 2024, we filed an appeal with Next Insurance. They confirmed receipt of the appeal in December. We have since asked Next Insurance multiple for an update on the appeal with no response. In the appeal we ask Next Insurance to honor their *** and pay only for the repair to the faulty construction caused by their insured. We have written confirmation from the new contractors and engineer that the repair is needed. This is a legitimate loss and claim which can be supported. We wish to resolve this issue with Next Insurance prior to moving ahead with possible litigation. Thank you.

  

  Business Response

  Date: 01/26/2025

  Hi ******, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim in reference. Please know that all of our claims are reviewed on a case-by-case basis and subject to each policies term and conditions. Due to legal reasons, we cannot disclose any information regarding your claim publicly. if you wish to discuss your claim further, we ask that you please contact your claim advocate at ************************************************************************. For any other questions, comments, or concerns, please feel free to send us an email at ********************************** or give us a call at ************. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!  
  
  Sincerely, 
  The NEXT Team 
  
  
  
  
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have had a Workers Comp policy with Next Insurance to cover our in-home childcare provider for over two years. In August 2024, Next auditors asked to audit our latest policy year *******, June to June. We and our billing company provided all requested documentation. The auditor summarily failed us without the opportunity for clarification or discussion based on allegedly not providing the necessary documentation. The next thing we know, we are slammed with an audit noncompliance fee of $2908 on an annual premium of $1454 with zero warning. We have inquired repeatedly and not received any response. There have been no claims.

  

  Business Response

  Date: 01/26/2025

  Hi Asti, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the audit that is being referenced. We have escalated your request to our Audit team and a member will be in contact with you shortly. In the meantime, if you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team
  
  
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22808020
  
  I am rejecting this response because of the respondent did not look into my case, so no refund was provided.  
  
  Sincerely,
  
  Asti Pilika

  

  Business Response

  Date: 03/09/2025

  Hi Asti, 
  
  We have escalated your request to our Audit team and a member will be in contact with you shortly. In the meantime, if you have any further questions, comments, or concerns, please feel free to email us at ************************************************************ or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 22808020
  
  I am rejecting this response because:

  We were contacted by the original auditor.
  
  Sincerely,
  
  Asti Pilika

  

  Business Response

  Date: 03/19/2025

  Hi Asti, 
  
  We are happy to know the auditor to your policy was able to connect with you. If you have any further questions, comments, or concerns, please feel free to email us at ************************************************************ or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS TREATING ME AND MY HOME TERRIBLY. THEY APPROIVED MY VALID CLAIM THEN A MINUTE LATER TOOK AWAY MY SETTLEMENT . I NEEDED THOSE FUNDS TO FIX MY FAILING FOUNDATION DUE TO ONE OF THEIR INSURED . THEY REFUSE TO SETTLE WITH ME SO I CAN STOP MY HOUSE FROM *******. I DONT KNOW WHY THEY ARE TREATING ME LIKE THIS. IM A VETERAN AND A SENIOR CITIZEN, THIS IS WRONG. I ASK NEXT INSURANCE TO DO THE RIGHT THING AND SETTLE MY CLAIM SO I CAN GET BACK TO PEACE OF MIND. I SUFFER FROM PTSD AND ITS ONLY GOTTEN WORSE DEALING WITH THIS COMPANY.

  

  Business Response

  Date: 01/21/2025

  Hi ****, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim in reference. Please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to your claim. However, please know that at this time, your claim is still being reviewed. If you have any further questions, please contact your claim advocate at ********************************************************************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team
  
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been customers of ********************** for a number of years only to be dropped for no good reason, in fact they claim the size of our school was to big. We are licensed for 57 students but only have 15 students right now. During the time we have had insurance the size was never mentioned to be a problem. We had no claims in 30 years and to be dropped now because of a size problem makes no sense.

  

  Business Response

  Date: 01/21/2025

  Hi ******, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the issue being referenced. Our decision not to renew policies is based on various factors, including changing market conditions and other risk factors. We truly value your business and are committed to assisting you during this transition. If you need help finding alternative coverage or have any concerns, please contact us and we'll do our best to assist you. Please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 5, 2024 I contacted NEXT Insurance, Inc. to get coverage for my new business venture. Everything seemed to be in place properly. I originally set up the account to be paid by my credit card. On Dec. 26, 2024 I receive an email to the effect that my credit card payment did not go thru. So I called them and set up a payment with my checking account. It took almost a week (6 days) to get the account verified. On Friday, Jan. 4, 2025 I got another email stating that the payment had not gone thru as well. I called Next Insurance and they explained that they could see the the payment, but it had not been released from the bank yet. At 12:01 AM Jan 6, 2025, I get a text message stating that I have been cancelled for non-payment. I was unable to do anything else until Monday morning when the office reopened. That's where they tell me that they have cancelled my ins policy and have refunded the money to my Credit card. I did not authorize this, And as of 2PM today, I have yet to see any payments. Still, I paid with money from my checking account. That refund should have been refunded to my checking account, not them making a payment on my credit card. My complaint is that they did not return me the money in which it was delivered and they continue to tell me lies about calling me back. On 3 occasions I was told that a supervisor would call me back within 24 hours and I have yet to get one. Ultimately, They have made a payment to my credit card when it should have been back to my checking account. And now the amount that they are saying that they are refunding me is less than they originally gained. Please help me.

  

  Business Response

  Date: 01/21/2025

  Hi *****, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we are happy to know that a member from our team was able to connect with you. As our team properly explained, the first payment made was via credit card because the first payment is used as a down payment, while the payment that was drafted from your bank account was for the lapsed payment of your first month of coverage (12/5/24-1/5/24.) A pro-rated refund has been issued to you in the amount of $81.82. A copy of your receipt has been emailed to you for your convenience. If you have any questions, please feel free to send us an email at ********************************** or give us a call at ************. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!  
  
  Sincerely, 
  The NEXT Team 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company denied my claim even when proper coverage is there. Not only that they dont even inform me when they denied the claim. This business is shady and is only concerned with sign *** and not actually being an insurance company who processes claims honestly and correctly

  

  Business Response

  Date: 01/13/2025

  Hi *****, 
  
  Your review concerns us and we looked further into this as we are a real insurance company dedicated to providing 100% phenomenal service. Upon further review of your account, we were able to find that your claim was denied due to the job/incident occurring outside of your policy period. Due to legal reasons, we cannot disclose any further information regarding your claim. Additionally, an email was sent as a notification containing details to your claim, including the resolution. If you would like to discuss your claim further, please contact your adjuster at ********************************************************************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can! 
  
  Sincerely, 
  The NEXT Team
  
  
  

• Initial Complaint

  Date:12/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Next insurance and their adjuster is trying to deny a roof claim that my policy clearly covers . They are not covering the damages even tho Im fully insured in that situation . They are not adhering to their own policy rules. They charge me for insurance and then when i need them they deny a claim that should be approved. I dont think my claim adjuster knows my policy very well . If they do not cover the claim and damages I will sue them . This is not how you treat veterans

  

  Business Response

  Date: 01/13/2025

  Hi *****, 
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim being referenced. Please know that all of your claims are subject to terms and conditions and are reviewed on a case-by-case basis. While we cannot disclose any claims information publicly due to legal reasons, we can inform you that the date recorded for the incident was outside of your policy period. If you have any further questions, please contact your claim adjuster at ********************************************************************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can. 
  
  Sincerely, 
  The NEXT Team